Reviews

I just had a terrible experience with this dealership. I sold my car back to them over the summer (July 20) and didn’t get the check until literally yesterday, December 18. I had a great experience with them when I initially leased the car in late 2017 and then bought it 3 years later. So I was honestly so surprised by the completely ineffective communication they had not only with me, but amongst themselves from the beginning of this process over the summer. Just being able to talk to the manager in charge over the phone was a total nightmare and apparently he had no direct phone number, so after a while everything was conducted via email which led to even further delays. The first time I went in person, they incorrectly told me they had me in their system as having bought a different model (a Kia Forte) instead of selling a Kia Rio. What the hell?? As one can imagine, this only made me even more concerned about their customer service and made me realize how completely disorganized they were. They had all the documentation for the car for literally months and used all kinds of lame excuses for the delay in the process, from changes in management/being understaffed to issues with the accounting department (which they were always very vague about) and even a manager being out sick with the flu for a few days. They made all sorts of promises they couldn’t keep and lied so many times For example, they said they would “get back to me by the end of the day” when I asked them a question on the phone or via email but then days and even weeks would go by and I would hear nothing. I had to end up constantly calling and emailing every day and even went in person multiple times. You’d think they would have accelerated the process after a certain point just to get me off their back but it seems like it took a long, angry email I sent the sales manager last week threatening legal action against them if they didn’t send me the money before the end of the year.