We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Pokemon Cards

          Clutch Cards LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pokemon Cards.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            02/27/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered from this company and they took the money and canceled my order without a refund or an explanation of why. They changed there policy after order was made and that is illegal.

          • Initial Complaint

            02/20/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Clutch cards took preorders for the pokemon paldean fates set. When the time came to ship out the orders they cancelled them and sent out an email saying they can't guarantee refunds. This is messed up that this company thinks they can steal people's money. If it happened to me it happened to more people.

          • Initial Complaint

            02/14/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Clutch cards took $369 for a preorder of ******* cards for my step son. They didn't reply to anything I asked until sending an abrupt ema stating that they cancelled the order and we're keeping the money for themselves.

          • Initial Complaint

            02/12/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a ******* ******* ***** pre release bundle that was $314 in November. Cards were supposed to be delivered weeks ago but nothing and cant get anyone at the site to answer and they have kept the money and say having financial issues beyond their control. No you have been running a ***** ****** and buying product with new order money and have finally decided to do the big screw of public by getting as much money as possible from popularity of ******* and One Piece and then closing shop. Cancel my order and give me my money back. I bought this for my two kids. We are not wealthy people. Please return money as I will pursue legal action as this is theft plain and simple. I will take this down if I receive my money back.

          • Initial Complaint

            02/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Paid $495 back on 11/17/23 for a pre order to be released in February. They sent an email cancelling the order and said that they are keeping my money. It appears they keep blaming it on financial hardships as I’m not the only one this has happened to. This company is a scam.

          • Initial Complaint

            02/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Date of transaction: August 13, 2023 Amount: $597.22 Order: #***** Business commitment: preorder fulfillment of cards Nature: canceled ordered as of 2/7/24, email says they can’t issue refunds because of financial issues. Business tried to resolve: no, just a cancellation on the order and now can’t refund me.

          • Initial Complaint

            02/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a set of cards for pre-release several months ago. They were supposed to have been sent already and I hadn't heard anything from Clutch Cards LLC. This has happened before, and there weren't any issues fulfilling the order so I decided to give them some time as I'm sure they had a lot of orders to fulfill. They emailed me this morning stating that not only were they cancelling my order, but they would not be refunding me either. They are, therefore, not providing goods or services in exchange for cash. Meaning they are either stealing this money from me as that was not the agreement, or they should be able to issue a full refund as clearly my money did not pay for the agreed product. Customer service has responded here before saying it's a hard time for the LLC, but that should not matter to customers who have already paid you to fulfill an order as agreed upon.

          • Initial Complaint

            02/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This business is not responding to an order I made and will not fulfill or refund me. Me and a bunch of other customers are experiencing the same issue. Seems like they changed their policy right before they started scamming.

          • Initial Complaint

            02/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            In roughly October of 2023 I pre ordered several packs of *** ***** trading cards totalling $328 (ORDER #***** & ORDER #*****). I've been waiting patiently.. Today, (Feb 7, 2024) I receive emails that both orders have been canceled but I will NOT be receiving a refund. Specially the email stated they "unable to issue refunds due to severe financial restrictions." And further that "we cannot currently commit to a timeline or guarantee for refund." As a consumer this is simply unacceptable and I have contacted them stating such and requesting a refund ASAP.

          • Initial Complaint

            02/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Transaction date : November 22nd 2023 Amount paid : $332.49 Item being purchased : *** ******* ******* *** ****** ******* ***** ******** ****** presale Nature of dispute : the nature of my dispute is that they have a bunch of reviews on here as well as on their ******** posts and ********* posts that everyone is wondering where their orders and if they will get a refund and calling them a scam and they have emailed me saying my order is canceled and they can. Not refund my order due to financial difficulties. Business try to resolve issue : no they have ignored my emails and comments and direct messages I leave on their ********* picture posts and messages Order number : ORDER #***** I really hope you guys over at the BBB can help me get my refund and or help get proof for us as unfortunate customers being scammed by this company if we were able to set up a civil lawsuit against them thank you guys for all your work thanks!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Unionville, CT 06085

          Customer Complaints Summary

          43 total complaints in the last 3 years.

          24 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.