Complaints

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 11/3/23 I purchased 3 used tires upon returning home the tire pressure light was coming on. I noticed my passenger right tire vial stem has a bolt on the stem. I bought the car back to them they removed the bolt they put on and they sawed around the whole where the vial stem comes out of. The day I went to get the tires it took one hour and a half to put on my tires instead of telling me they broke my vial stem they tried to fix it with a plastic one. Today when I was there they removed the bolt around the vial stem. Then one of the workers informed me we will replace it for $90 dollars something they broke. They didn’t know I had already seen the bolt around the stem because I keep going to get air in the tires. This place ruined my rim. Replaced my vial with a rubber one alter my rim by sawing around the hole where the vial comes through. I want my rim replaced and the vial replaced. A customer came in behind me and received a balance and tire rotation in 15min. I keep asking is my car ready yet two other customers who came in after me was done under 20min. The company broke my vial stem tried to coverup and sawed my rim. I will contact consumer protection as well. Accidents happened and as a business owner you have a right to inform the customer of your mistakes. The person who I spoke to didn’t know I already seen the bold on the vial stem I informed him I received this work from his shop he said prove it I showed him the receipt. I’m asking for a rim they altered and the $90 for a new vial stem all I’m looking for is to be whole. They person on 11/3 said oh you have a crack in your front rim I said ok I knew about that. If my vial stem was off why wasn’t I told this on 11/3/23. If they have cameras in the area they work in you will see exactly what happened to my car. The person today didn’t any try to help me I even explained to him this was not like this when I drove my car in. To ruin someone property and try to cover it up that’s an integrity issue.

  Business response

  12/14/2023

  We apologize for the inconvenience. This issue was brought to my attention. The technician informed me the **** sensor was leaking air and after scanning the sensor the battery was dead. He replaced it with a regular rubber valve stem without communicating why to the administration so we could explain it to the customer before replacing it. Customer Satisfaction is very important to us. We installed a new **** sensor for free because we understand there was a miscommunication. We are happy to always address any problems that may arise. Please contact us if you have any concerns in the future   

  Customer response

  12/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩