Complaints

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Organization continues to send mail to my address at **********************************, APT ***, Orlando, FL, ***** despite being informed multiple times that the individual these mailings are addressed to, *****************************, no longer lives at this address. They have been unresponsive to any previous attempts at contacting them.

  Business response

  02/08/2023

  To Whom It May Concern:
  The University's Advancement group has removed the complainant's address from the mailing list. 

  Respectfully,

  *************************

  Customer response

  02/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

  Customer response

  02/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
   
  This is a reopening of my previous complaint. It turns out that Georgetown University did NOT remove my address from their database as requested. I have continued to receive mailings at my address at *** ** ****** ****** APT ***, Orlando, FL, *****, which were intended to be sent to a previous tenant. This will be my last attempt to do so without taking legal action. Any further mailings received from ANY department at Georgetown University will be considered harassment and charged as such.
  
  Remove my mailing address from their database in ALL departments, regardless of what names are associated with those addresses.
  
  Regards,
  
  **** ********
  

  Business response

  03/01/2023

  Hello, 

  The address referenced was removed from the Georgetown University Office of Advancement's and Alumni Association's directories on 1/30/23. We ask for a 4-6 week timeframe for the address removal to take effect as some items may already been in route through the mail during that period. 

  If there are any further questions regarding this complaint, please feel free to reach out to ***** ****************** at *****@georgetown.edu. 

  Thank you.

  Customer response

  03/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  **** ********
  
  

• Initial Complaint

  05/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been attempting to contact the HR department to no avail at this school so that I may obtain information in order to file a complaint against an employee of this prestigious university. I need to be contacted in order to receive information in which to do so and proceed with filing the information with the appropriate channels and chain of command.

  Business response

  06/10/2022

  Information for those seeking to report problems or file complaints to Georgetown University is available at: https://compliance.georgetown.edu/reporting/.  Among the options available is Georgetown University's Compliance helpline, which can be reached directly at: https://******************.com/domain/media/en/gui/*****/index.html.  Information about contacting the Office of Human Resources is available at: https://hr.georgetown.edu/contact-hr/. 

  Customer response

  06/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩