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Better Business Bureau®
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          Business Profile

          Coupon Services

          Upside
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

          Additional Complaint Information

          Customer Complaint:
          Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/09/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Get Upside app has put my business on their platform without any permission or agreement with the owners. Get Upside app advertises 18% cash back on orders placed at my business. I have emailed them twice and written a complain on the app itself twice with no response. I need my business removed from their app ASAP and reimbursed for the rebates given to guests without my consent.

            Business response

            03/25/2022

            Hi, *****! I see our business team reached out multiple times but had a hard time reaching you. In the meantime, your business is no longer on the app. Be on the lookout for an email/call from us if you haven't been able to connect with someone already.

          • Initial Complaint

            03/09/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I want to update my email address but they saying I would have to open a new account with my new email address and lose all my cash back and start over. That's not right. Now I can't cash out because they sending a verification email to an email address I don't have.

            Business response

            03/25/2022

            Hi, ****! I see our team was able to transfer your balance from your old account to your new account. Let us know if there's anything else we can do at support@getupside.com.

          • Initial Complaint

            03/05/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            1 FEB 22. GetUpside had a cash back offer. If I claimed the offer, made the purchase in the allowed time frame and sent them a copy of the receipt then I would receive cash back. I claimed the offer on their mobile app, made the purchase in the time frame and uploaded the receipt to their mobile app in the timeframe. They refused to honor the offer as the receipt had the wrong time on it that indicated the purchase was made outside the time frame. The mobile app knew I sent the reciept at +/- 12:30pm, I sent them proof of the purchase at +/- 12:30pm but GetUpside maintained the position that the receipt said 5:30 on it so no cash back would be given. They refuse to acknowledge the clear mistake on the receipt. I sent in additional proof but they made more requests for more info and for info that can not be obtained. I believe this was an attempt by Get Upside and the business ********************, Burlington, VT) to defraud consumers and increase sales. This is not the first time that I have had this problem with this business.

            Business response

            03/25/2022

            I see we were able to issue $2.13 for this transaction. Sorry for any inconvenience initially!This location is also no longer on our app. If you have any additional questions, please reach out to support@getupside.com.

            Business response

            04/15/2022

            ******, I see we added $2.13 for the ********** *** offer. We're always working on improving, & with our apologies for any inconvenience here, we also added an additional $10 to your account.

            Customer response

            04/22/2022

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

            Regards,

            ***********************

          • Initial Complaint

            02/25/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Signed up with a company called Upside for a discount on gas purchase on my phone. Later I went to a gas station that the website suggested. I followed all the instructions the website gave me, and still no rebate. I believe this company may be a scam. The gas was above the going price for gas in the area. With the supposed discount it was cheaper. No rebate... Of course the website did not request a receipt. I did not get one.

            Business response

            03/08/2022

            Hi, ******! Sorry for any issues with your first GetUpside offer! We'd love to help further, we just need a screenshot of your card statement noting the transaction and please let us know the card type + the last four digits of the card used. I see one of our agents asked for this information, & we're waiting to hear back. Please respond to our message from support@getupside.com so we can assist.

          • Initial Complaint

            02/24/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I have used GetUpSide app for 4 months. I have claimed 3 $25.00 gift cards for AMAZON. I have received 3 e-mails with 3 different codes to apply the cards to AMAZON. I entered the info was told that cards successfully entered. I Should of had total of $75.. credited to my account. Or used to pay my balance. On reviewing my account I find not 1 cent has been applied nor credited or appear Anywhere! I have lost $75.00?? The bank that handles AMAZON says they have nothing to do with this. AMAZON says they have NO RECORD if any of my 3 gift card. There is no way to contact GetUpSide. No phone no email. Only an addrsss in Washing DC. Please help solve this. I only live on SSI and state help programs like snap. Thanks you

            Business response

            03/08/2022

            Hi, ****! So sorry for any trouble here. I see our agents have been in communication with you, and we don't see an account under *****************. Your emails say they've been sent from your ******, so I suspect your account was created via your *******. ***** will often hide your email from apps and replace your email with a unique @************.*******.com address. One of our senior agents reached out last week with tips on how you can help us find your account, be on the lookout for a message from support@getupside.com. We'd love to look into this further for you!

          • Initial Complaint

            02/22/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Never received cashback for a 01/14/2022 gas purchase (******* gas station). I've emailed GetUpside and sent a picture of my receipt like they asked for. As of 02/21/2022 I've yet to receive my cashback. I've been emailing them and they seem to want to play idiot games and be non-compliant.

            Business response

            03/04/2022

            So sorry for any trouble here, **! I see one of our agents was able to assist in issuing you cash back for your 1/14 offer and added 96 to your account on 1/31. I also see we issued a 5/gal bonus for your next processed gas offer with our apologies for the inconvenience. Should you need anything else, please reach out to us at support@getupside.com.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 11/16/2020

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          Washington, DC 20001-2765

          Visit Website
          (800) 741-6726

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          Customer Complaints Summary

          803 total complaints in the last 3 years.

          152 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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