We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Hostel

          Duo Nomad Hostel

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hostel.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            09/02/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Duo Nomad 1 Night(s), 1 Room(s) Map/Directions CHECK-IN: Friday, April 01, 2022 CHECK-OUT: Saturday, April 02, 2022 HOTEL ADDRESS: 1010 Pennsylvania Ave S. E. Washington DC 20003 United States NUMBER OF ROOMS: 1 Room(s) RESERVATION NAME: Room 1: ******** ****** For 1 Adult(s) CONFIRMATION NUMBER: Room 1: ********* ---------- Background------ Last minute reservation just before midnight. I arrive at the hotel but I couldn't find anyone at the receiption. Calling the phone was in vain. I had to leave after 30 mins. I have media documenting my experience. I tried contacting the hotel later but in vain. *********, booking site, said the hotel doesn't want to refund because reservation was not refundable. However, the hotel did not deliver the serice I booked when I showed up

            Business response

            10/09/2022

            ---------- Forwarded message ---------
            From: Duo Nomad <duonomad.archive@*****************>
            Date: Sun, Oct 9, 2022 at 6:03 AM
            Subject: Complaint ID ********
            To: drteam@mybbb.org <drteam@mybbb.org>

            Hi - Thank you for your recent letter to ** at Duo Nomad in Washington, D.C. It would appear we did not receive your previous contact letter, so we apologize for the delay in our response.

            This guest made their reservation and arrived past the check in hours, so their reservation was cancelled as a No-Show. 

            Representatives of this guest then reached out to us in regards to this, and we issued them a full refund on September 6, 2022 onto the payment method initially provided to us for their booking.

            I believe this has been settled at this time, but please let us know if we need to provide further information or evidence to clear this matter up.

            Thank you. 

            Warmest Regards, 
            Duo Nomad
            *****************
            --

            Customer response

            10/09/2022

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

            Regards,

            ***********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1010 Pennsylvania Ave SE

          Washington, DC 20003-2142

          Visit Website
          (202) 629-3495

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.