Reviews
2 Customer Reviews
Review from Iskra K
1 star11/04/2024
You only receive a fraction of the value you paid forperhaps 20%. Ive faced numerous issues with Colonial Parking in DC regarding access to the parking space I paid for. Initially, it took an excessive amount of time to receive an access key, which restricted my ability to use the space outside of business hours (7am - 3pm), meaning no access on weekends. So, out of the 7 days for which I was paying, I could only use the space for 5 days and only during business hours.Despite multiple requests, the promised delivery of the key was repeatedly delayed, leaving me unable to utilize the service fully. I reached out to Colonial Parking over 100 times, often during work hours, and it took around 7 months before I finally received an access key.During a period when garage renovations required us to park in a nearby garage also owned by Colonial, I again faced issues accessing the space. 6 of us were left without a key. Repeated efforts to address this issue with Colonial Parking yielded no result. I spoke to the supervisor countless times, and he would repeatedly say he would be there the next day but never showed up.Throughout this time, I was only able to access my parking space intermittently due to the lack of an access key, significantly diminishing the value of the service I paid for. Instead of the full, unrestricted 24/7 access (100% of what I paid for), I was limited to specific hours (7am-3pm) or no access at all, meaning I could only use a fraction of the benefits I had paid for upfront. This experience has left me feeling as though Ive been paying for a service that I couldnt fully utilize, and the overall value received has not matched my expectations as a paying customer.After such a prolonged, frustrating experience, the idea of dealing with a similar situation again is something Id rather avoid at all costs.
Colonial Parking Inc. Response
12/30/2024
We have responded to your concerns directly through formal correspondence. Should you have any additional comments or require further clarification, we kindly ask that you direct your response to the letter provided to your attorney.Review from Jacob P
1 star07/15/2024
This sad excuse of a monopoly is not capable of hiring competent customer care employees because for weeks I attempted to smoothly transfer my vehicle from location 585 to location 177. After contacting colonial customer care and reaching out to the ********************** manager of location 177, I was assured that a smooth transition occurred. I received my access card and my automatic payments were set up for this new location. I reached out to these mother ******* on 6/3, 6/7, 6/11, 6/14 and 7/2 to ensure this transition would be smooth. I had to call their customer care department because ************************ website is the most user UNFRIENDLY website I had the pleasure to experience. After having them walk me through having to deactivate accounts, reactivate accounts, set-up payments, and ensuring me that I was good on their end, I walk to Location 177 to access car on 7/14 and these ************* turned off my access card without notice from either the customer care or the ********************** manager. These employees are either incompetent, liars, scumbags, or a combination. Do not trust what they have to say because they will likely mess it up or not be helpful enough to accomplish simply accomplish transitioning your information from location to location. I would recommend selling your car before you have the pleasure of experiencing headaches for weeks. I unfortunately have to have a car accessible at all times, and this company isnt smart enough to take my money when I am trying to throw it in their face.
Customer Review Rating
Average of 2 Customer Reviews
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