We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Tour Operators

          Royal USA Tours & Transportation, Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Tour Operators.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            10/25/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On Thursday, July 14, I booked on *******.com a tour with DC Guided Tours, morning sightseeing tour 10 am, on an air conditioned bus to tour of Washington, DC. We were super excited, because this was our first time going to DC. I booked 1 child and 3 adult tickets a total of $218.00 My kids, and I had the last 4 seats on the back of the bus. The ones with 2 on the right and two on the left. We kept telling the tour guide (***** guy) and bus driver (***** lady) that it was hot, we couldnt feel the air, we couldn't hardly breathe. She tried to fix it, and it still didn't work. We didn't even get to see all the sites, because it was too hot to keep getting off the bus to come back to no air condition on the back of the bus. The bus was completely full,so it was nowhere else to move. Ths US Bill of Rights states that I have seven basic consumer rights. Which are the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service. As a consumer I am protected if I receive poor service. I have expressed my poor service for me and my family as written above. My kids have anaphalectic allergies, asthma, the heat was excessive, and the temperature was inhumane. I am requesting an immediate refund. Thank You 

          • Initial Complaint

            04/26/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Hello I recently had a very bad experience with a tour company based in Washington DC  I had booked a tour with them for a May 21 2022 date. I booked the tour online in March of 2022. A few weeks later I determined the time of the tour was not going to work for my party of 4. I emailed the company and explained the prob and asked for a refund - since the tour was 2 months away. They replied their online policy clearly stated no refunds. I did not see this policy when I booked the tour. I contacted my credit card company and filed a dispute. It may take up to 90 days to resolve. I don't want another customer to find themself in my position - hence why I want to file a BBB complaint. Thank you!*************************** ********************* Sent from my ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 24

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1220 L St NW Ste 100-484

          Washington, DC 20005-4018

          Get Directions
          Visit Website
          (202) 803-6880

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.