Complaints

• Initial Complaint

  05/05/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On March 2, 2022 I went to Certified Motors in hopes of purchasing a reliable vehicle. I test drove a 2011 Hyundai Santa Fe, during the test drive I noticed that the check engine light was on. When I got back from test drive I informed ****** ********** that the check engine light was on she assured me that the reason for the check engine light being on was because of an EVAP leak. She told me if I wanted to buy the vehicle that Certified Motors would be responsible for paying to get it fixed. I asked her was there anything else wrong with the vehicle being as though it was being sold As Is and she reassured me that the car was in good condition besides the EVAP leak. Against my better judgement I financed the vehicle through Credit Acceptance that did come with an extended warranty. I made a down payment of $2,200. Being as though the dealership was paying to get the EVAP leak fixed I had to go through a mechanic that they were affiliated with. I took the vehicle to ****** and was told the light was on due to the gas cap. He changed the gas cap and erased the code off so the check engine light would go off. 3 days later the check engine light came back on. I informed ****** ********** and she told me to send it back to ******. Sent it back to ****** and he said he had to put a part on but could not tell me what part he put on, a few days later the check engine light came back on again. I called Certified Motors and spoke with ****** because ****** was not there. ****** told me I would have to go through the warranty. I asked why would I need to go throug the warranty when ****** said that they would fix it. ****** called me back and gave me another mechanic that they were affiliated with. On May 4th I took the vehicle to Trowow. The mechanic named ***** informed me that I needed about $800.00 of front end work done to the vehicle. He never let me know why the check engine light was on and all he did was erase the code for the check engine light to go off.

• Initial Complaint

  04/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am writing because I am paying near $12000 for a 2009 Ford Edge I bought the vehicle in Delaware I live in Maryland word of mouth they stated it will pass MD inspection Upon inspection there is several unsafe Parts on this vehicle the one part that I need is obsolete I spoke with the company they're supposed to get back to me they still have not I am currently making my payments of 75 per week but I am losing a lot of money unable to get this legalized I was told that the unsafe parts on the vehicle this vehicle should not even be sold also major internal oil leak which they knew about told vehicle could end up catching on fire? If there's anything you can do please point me in the right direction I am losing near $15000 over $1000 already put into the vehicle. If there's anything you can do please point me in the right direction I am losing near $15000 total. Thank you for your time and consideration.

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