Complaints

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Issue Date:11/13/2023 Expiration Date: 2/13/2024 Location: *** ***** ***** Permit Number 202314635 New Castle County Description: 25 SF TEMPORARY WOOD HANDICAP RAMP FRONT DOOR TO THE DRIVEWAY ACTUALLY WAS TO GO FROM DOOR TO TOP OF DRIVEWAY AND CURVE ACROSS THE TOP OF THE DRIVEWAY JOP NOT COMPLETE AND IS DANGERIOUS MISSING RAILS AND WOOS STANTS ACROSS THE ENTIRE RAMP. THEY ONLY COVERED THE DOOR TO THE STEPS AND PARTIALLY TO THE DRIVEWAY. THE ORIGINAL ESTIMATE WAS LESS THEN $2000.00 WE RECEIVED A CONTRACT FOR SERVICES OF $4000.00 WE GAVE THEM $2000.00 1/2 DOWN THEY REQUIRED 1/4 AFTER WORK BEGAN AND THE 1/4 BALANCE WHEN JOB WAS COMPLETE. THEY WERE PAID THE ENTIRE $4,000.00 AND THE JOB WAS NOT EVEN 1/4 COMPLETE. IT IS VERY DANGERIOUS BECAUSE I HAVE LYMPHEDEMA AND HAD MY RIGHT TOTAL KNEE COMPONENT REMOVED SO I NEED THE USE OF A RAMP AND IT WAS SUPPOSED TO BE COMPLETE PRIOR TO MY DISCHARGE FROM HOSPITAL. SO WE PAID THEM $4,000.00 FOR A JOB THAT HAS NOT BEEN 1/4 COMPLETE AND AS STATED PRIOR VERY DANGERIOUS AND NOT FOLLOWING THE DESIGN OF THE RAMP.

  Business response

  03/11/2024

  I have been in contact with customer about modifications on ramp.  The ramp is 90% completed.  We have to add mid railing and post and railing at end of ramp.  We have had issues with labor and scheduling becuase of the recent weather so we have had issues getting back to her jobsite to complete those small modifications.  We are 100% intending on completing the final specifications this month.  Please advise.  Thank you.  

  Customer response

  03/12/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 21336929

    The Ramp is less than 50% complete. It still needs rails and additional of the ramp on an angle and run across the front windows. Needs deck boards, railings, spindles, posts, and a new permit.

   

   

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