Complaints

• Initial Complaint

  12/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been paying this company for 2 years. They built an app for me. At the beginning they were hosting my content and you could freely download all fo your content. This was excellent for me, now though they didnt communicate that they no longer allow people to download their content back, the result is that they now own my Intellectual property. This also means if I want to keep my IP I have to continue to pay them year in and year out. So they are holding my IP hostage. I spoke with their support, and nobody cares to get back to me or find a solution. I want my IP back without being forced to pay your fees, or failing that I want a full refund of all the money I have paid to date which is worth way less than my IP.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My complaint, started right away when I purchased the product in March of 2023. This application promised that we can put it on our websites and sell our courses directly from the website to the app seamlessly. I had problems immediately with the purchasing process after I put up my courses on the site. It did not work. I spoke to them at least 5 times to correct the issue because their payment system didn't work on the app. The sign-up did not work on the app and we tested it over and over. I had friends who purchased it with the same issues. I spoke to them many times, and each time I spoke to them, they gave me the runaround about why that system didn't work, they wanted me to pay for Google and Apple application service, but that is not why I purchased the app. Again to pay more money for this because what they promised they did not deliver. They never fixed the problem, and they were forcing me to do the system that they wanted me to do versus giving what they promised. Then they told me I had to set up a free course to make it work. I would then have to put automation via email together to sell the paying courses, and then people could buy this way. All of which cost enormous money to set up and hire someone to do. And in the end, they just kept giving me constant excuses, one after the other, of why this didn't work. That is not what they promised when I purchased and I have wasted countless hours. I asked for my money back. They would not and refused to give me any option except to pay more even though they have all the recordings of all the conversations and all my complaints which they didn't care to reference. This is an online business scam in my opinion. I'm contacting you because this is not right, and they should not do what they're doing to consumers like myself. I made an effort to try to work within the system that they promised me, and they kept bringing other things I had to pay for to fix their problem with their service. Lisa LaJoie

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩