We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Internet Marketing Services

          GetResponse

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Internet Marketing Services.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            10/09/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Website offered upgrade to service for 30 days free but charged my card for the trial. Immediately after submitting my credit card information which I believed would not be charged for 30 days I contacted online chat of the error and requested refund since I did not use the service. They refused.

          • Initial Complaint

            04/01/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            In 2022 - I signed up for an annual membership - assuming it would be a choice next year. In 2023 - without any advance warning, and with NO receipt (saying they'd taken the money) - they billed me another annual amount. I did NOT want to pay annually because I was moving my company to another service. It took over 2 months to get my money back - no matter who I spoke with they just kept saying "it's in our terms of service" we don't have to contact you and we don't have to give you a receipt. Really? I fought for a month - and finally got a partial refund. I canceled my account on March 13 (it's a 3-page process with all kinds of freaking questions) and they billed me AGAIN on March 28. I contacted customer service again and they told me I had only "attempted to cancel my account" and I hadn't clicked all the right buttons. And once again "it's in our terms of service" we can't do anything for you. For the record - I had to cancel annual memberships on 3 other products, Zapier, DropFunnels, and ClickFunnels - each one - simply refunded my annual amount, and started billing monthly. No muss, no fuss! GetResponse seems to be a con, hiding behind "it's in our terms of service". I want to be REFUNDED the monthly charge issued by GetResponse on March 28, 2023

          • Initial Complaint

            03/07/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have received a charge from the company of of $206.59 on Mar 6, 2023. When I signed up for the service it was on 3/6/2022 for $147.60. Back on Jul 14, 2022, I received an notice that the rate will increase to $15.58 per month which equates to $186.96. The charge on my account is $19.63 higher than the notice. From that I indicated that I wanted to cancel my subscription. They stated that due to there policies, they cannot provide a refund. The requested cancellation is the same day the charge went to my credit card. In their records would show the charge on the credit card is the same day as my cancellation and still they won't return my funds.

          • Initial Complaint

            04/04/2022

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            Transaction Date Charge Title Amount Description - Reason Why What I would like Product Title 10/14/20 GetResponse Inc 6177782422 DE $96.89 Email service didn't work as promised. Emails never delivered to clients when setup correctly. Their Team wouldn't help me fix the tech issues and didn't have answers. Full Refund Get Response Email Marketing. They refused a refund when I requested right away. 11/14/20 GetResponse Inc 6177782422 DE $96.89

            Business response

            04/19/2022

            Hi there, 

             

            We reviewed the account and do not see a refund request submitted. Please contact our Customer Success team here: https://www.getresponse.com/features/support and we can look into this further. -Taylor

            Customer response

            04/22/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

            **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
            I have sent a message through to your support requesting all refunds on monthly fees since your team never helped getting your service to work for me as promised before I signed up.



            Regards,

            Complaint ID: 16979624

             

             

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3 Germay Dr Ste 5

          # 15672

          Wilmington, DE 19804-1127

          Visit Website
          (877) 358-4547

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.