Complaints

• Initial Complaint

  01/12/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Avoid 6AM Run: A Cautionary Tale I had a terrible experience with 6AM Run, resulting in a $4,578 loss. In September 2024, I purchased 200 units of their "Marathon Peach Mango" product. Despite assurances, shipments were incomplete—each box contained just 1 unit instead of 25. Attempts to resolve the issue with their CEO, Hami Mahani, were frustrating. He frequently ignored concerns, offered excuses, and even threatened to block me. Though he promised a refund and provided "proof," no funds were ever received. His bank later declined the refund based on false claims that the shipments were fulfilled. This isn’t an isolated incident. Research revealed numerous accounts of others facing similar problems—unfulfilled orders, broken promises, and poor communication. I strongly advise against doing business with 6AM Run. Their practices are unprofessional and dishonest. Save yourself the trouble and avoid them entirely.

  Business response

  01/13/2025

  See labels! This was shipped

  Customer response

  01/17/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Hello, Thanks for Assisting me on this matter!This company (6am run)  sent the package with goods with inaccurate quantities. I have proof of this attached from Amazon. Also, the company CEO agreed to pay funds back to my account after many conversations and he sent me the screen shots of the refunded transaction but the funds never showed up in my bank account. Everything attached here.  Regards, Complaint ID: 22802207    

  Business response

  01/17/2025

  Please look at the shipping labels HE USES in his complaint and we attached! THIS WAS SHIPPED

• Initial Complaint

  12/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally address an ongoing issue regarding my order placed on September 3, 2024. I ordered 200 units of 6am run Peach pre workout powder and paid $4,578 plus shipping costs, as per the agreed terms. Despite my repeated attempts to communicate via email, the responses have been non-existent. I have been forced to rely on calls and text messages, where I have been repeatedly given false assurances that the order is being worked on and will be shipped. Unfortunately, these promises have not been fulfilled, and the situation remains unresolved. This delay has caused significant inconvenience and is a breach of trust and professional standards. I expect either: 1. Confirmation of the shipment of my order, along with a tracking number, within 7 business days. 2. A full refund of the amount paid, totaling $4,578 plus shipping costs, should you be unable to fulfill the order. Please consider this my final request before I escalate the matter further, which may include filing a complaint with consumer protection agencies, disputing the payment, and pursuing legal action to recover my funds.

  Business response

  12/20/2024

  We have all the history of this border and as you see in attachments the poor communication was not on our side.

  Customer response

  01/06/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The business owner has never replied to my emails regarding the shipment of my order. He does not communicate officially; instead, he has been giving me false hopes for the past four months through text messages and phone calls only.The last time I spoke to him, he made me pay $280 for shipping again for the second time. I purchased new shipping labels and sent them on December 16, 2024, but he has still not responded to my emails. He continues to make excuses over the phone calls. I have all the text messages showing that he has lied to me hundreds of times during the past four months. On several occasions, he claimed that he had shipped my order, but he did not. Each time I call him, he repeats that he will work on it, but nothing ever happens. Please see the attached text messages, along with my most recent email to him. Regards, Complaint ID: 22712567    

  Business response

  01/14/2025

  As you saw we responded and confirmed shipping! We can refund once items returned

• Initial Complaint

  12/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am in E-Commerce business selling on Amazon. We opened up an account with 6AM and purchased products from them and they agreed to ship the product directly to Amazon warehouse. This business unfortunately has similar complains on BBB and Trust Pilot. They take the payment and do not ship the agreed quantity to Amazon. Now since May we are struggling to argue with Amazon about the quantity shipped and Amazon is asking us to provide us the proof. So we've been asking the brand owner to send us the packing slip that the carrier signs when they pick up the packages but the owner has been making false promises everyday that I am sending now and we have not yet received it and currently we are in a loss of approx 10k because 6AM is a scam and they never ship the correct quantity. i would really appreciate if I could get some assistance to resolve this issue with this business and based on the previous complaints about this business for the same issue. 6AM should not be allowed to conduct any business activities as they are trying to scam all the sellers.

  Business response

  12/20/2024

  We do not agree, as we have every email and record attached to prove otherwise!

  Customer response

  01/04/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  Regards,

  Complaint ID: 22707738

   

  Hello Team,

  Please find the attached screen shots of my text message communication with the brand owner. As I mentioned we have been asking him to provide us the proof of the inventory that has been shipped to Amazon but unfortunately, he has not provided to us till date. There has to be a 100 percent weight discrepancy otherwise why would the business hesitate to provide us the document that UPS signed when they picked up the shipment because it mentions the weight on the shipment. Approx 425 plus pieces are missing and the cost it almost $10k. if they said they have delivered everything than they should be able to provide us the packing slip which we have been asking for past 6 months now. we contacted UPS but they refused to entertain us as they said that the shipper should contact them for the information. I would really appreciate if BBB could help me resolve it.

   

  Business response

  01/09/2025

  Labels attached, there are 9 more

• Initial Complaint

  12/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear BBB, I am writing to formally file a complaint against 6AM RUN regarding a purchase we made. Below are the key details of the transaction: Date of Transaction: 2024-11-02 at 12:26:14 AM Total Amount Paid: $1,840 ($980 for each of our two Amazon accounts) Business Commitment: Product delivery to Amazon warehouse Nature of Dispute: Non-delivery of purchased inventory despite payment We have been in constant communication with 6AM RUN, but they have failed to fulfill their commitment of shipping the inventory to Amazon. They have provided vague and unhelpful excuses for over a week now, and no action has been taken. We are requesting a full refund of $1,840 and reimbursement of the $980 owed for each Amazon account. As an alternative, if 6AM RUN insists on continuing the transaction, we are prepared to make a payment of $920.00 via ACH or wire transfer. Below are the bank details to complete this payment: Bank Name: Wells Fargo Bank, N.A. Routing Number: *****0248 Account Number: ***************06 SWIFT Code (for wire transfer): WFBIUS6S We kindly ask for your assistance in resolving this matter promptly. Your attention and support in helping us get the refund or manage the situation are highly appreciated. Thank you for your time. Sincerely,

  Business response

  12/05/2024

  Please attached shipping labels to verify order was shipped and we made every required item was met.

  Customer response

  12/10/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  
  I have attached the shipping labels if you can track this you can see that products is still not delivered to amazon ware house 

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 22641849

   

   

   

  Business response

  12/17/2024

  As we previously responded and docs provided. we disagree.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want to share the negative experience I’ve had with 6AMRun. Approximately two months ago, I contacted the company’s CEO, **** ******, and placed an order for a total of 205 mixed products, for which I paid $4,305. However, I faced significant issues with the delivery: Incomplete Delivery: Despite ordering 205 items, only 6 products were delivered. When I reported this to **** ******, he acknowledged the mistake and assured me that the payment would be made promptly. However, for the past two months, I have been subjected to constant stalling tactics, and no payment has been made. My repeated attempts to communicate have either been ignored or brushed aside. This situation now amounts to fraud. For this reason, I want to warn anyone considering doing business with 6AMRun to be cautious. Based on my experience, they are an unreliable company. By sharing this negative experience, I hope to prevent others from facing similar issues. Additionally, my lawyer has held four online meetings with **** ******, during which these discussions were recorded. We are now preparing to file a lawsuit using the recordings, emails, payment receipts, conversations with bank representatives, and invoices as evidence. **** ****** has repeatedly promised to make the payment, but it has yet to be fulfilled. If the payment is not made within one week, I will personally visit their office with the police to resolve this matter. Furthermore, I will share my experience on all sales platforms and customer review sites.

  Business response

  12/03/2024

  See attached.. Not only did we ship requested products but we also refunded. All images attached.

  Customer response

  12/09/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Hello,I am writing to respond to the explanation provided by 6am Run regarding my complaint:I would like to state that I have not received the payment owed to me.I am attaching all email correspondence with Parham **** ******, the CEO of 6am Run, to this response.The shipping label provided in the attachment was supplied to 6am Run by us.I ordered a total of 205 products from 6am Run, but only 6 products were shipped using that label.Despite the company’s 125% refund policy, the following issues remain unresolved:The cost of the missing products has not been reimbursed.The company has not taken any steps to retrieve the products I wish to return.For these reasons, I reject the company’s response and kindly request BBB’s assistance in resolving this matter.Thank you, Regards, Complaint ID: 22635169      

  Business response

  12/10/2024

  We can speak with the client and have also provided legal info. There was a ton of miscommunication here as the client would NOT call us bc "They dont Speak English"

• Initial Complaint

  11/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My name is *** ***** s/on **** ****** ****** and my father is the owner of A2Z Digital Vision LLC. My company was in contact with 6am company because we wanted to sell their product on Amazon with their authorization. They accepted to sell us the product (Marathod Peach Mango) 200 pieces, and they also accepted to ship the product directly to Amazon warehouse on my behalf. Unfortunately they did not ship the total units that we bought. We bought 200 units for 4200.00$ and only 32 units were shipped out. Additionally, **** ******, the owner that gave us his word and letter of authorization without knowing how to make a authorization letter with respect to amazon’s template that we can sell his brand product on Amazon, the one that we were in contact with during all the process from negociations to payment until the product was shipped, filed an IP complaint against our company on Amazon saying that we are selling counterfeit product. Amazon has blocked the listing, destroyed the 32 units that they sent to Amazon for my business. Now my Amazon account is at risk of deactivation and I’m out of 4200.00. I want this company to refund me. What they did is dishonest. I am not a small business, still I can’t bear this loss. It is outrageous that a company people should trust at first sight is doing this malicious action to take money from small business, and take advantage on other small sellers desperate to find product to sell on Amazon. 6am Run needs to refund me. I attached the invoice, one of the label sent to you, the complaint from Amazon, and some of our conversation through email and phone number. Ive also attached the screenshot of my wise statement. Payment was made on 16 August 2024.. There are alot more cases that I know, they have filed cases on him..

  Business response

  11/26/2024

  Hello!

   

  This seems to be false and as you can see by the provided labels we even paid shipping and sent EVERY requested unit to Amazon for them!

   

  This person has defamed and Slandered us on ALL platforms and refuses to allow us to help.

   

  This case is CLOSED and NOT true!

  Customer response

  12/04/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. This guy keep on lying again and again, as you can his record with bbb and other platforms, his intentions are also quite clear as he declined our meetings several times, these labels can be issued by any thermal machine based on data provided by human, these are box label, boxes were empty, he sent empty boxes to amazon, i have clear cut decesion, email and response from amazon that shipper i.e fraud 6am run has never shipped the right amount products, proof is attached here..he is trying to defame amazon by saying that Amazon is not saying truth, why a esteemed organization like Amazon will provide us with a biased decesion ,moreover he is defaming me as well by providing irrelevant information.This attachment clearly shows the weight discrepancy and huge gap of weight between the weight told by 6am run and the one received by AMAZON. 6amrun is such a nightmare for me. Regards, Complaint ID: 22607465    

  Business response

  12/11/2024

  His assertion we are lying is categorically FALSE

• Initial Complaint

  10/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  * Date of the transaction: 10 Oct 2024 * I paid 4400 USD [Invoice attached] * I paid the amount to 6AM run to buy some of their products [Invoice attached] * 6AM run took the money and did not ship the products. * It seems he is a scammer * I requested refund and he did not reply

  Business response

  10/22/2024

  Hello, This is FALSE and we did everything we promised and even shipped when the payment cleared!

   

  TWO part Parcel:
  
  USPS.com
  
  **********************
  **********************
  
  
  Thank you so very much,
  6AM Run Team
  info@6AMRun.com
  (p) 707-390-0097
  

  
  

  Customer response

  10/26/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.Dear 6AM Run Team,In response to your recent message stating, “This is FALSE, and we did everything we promised and even shipped when the payment cleared,” I would like clarification on what exactly you are referring to as “false.”1-Commitment to Same-Day Shipping: In your October 2nd, 2024, email (attached), there was a commitment to ship products on the same day upon receipt of payment. Payment was completed on October 10th (see attached Wise bank slip). However, despite multiple follow-ups through phone calls and emails, shipping labels were only created on October 19th, and the shipment itself did not occur until October 22nd—after I had requested a refund.Could you please confirm if this delay aligns with the original commitment stated in your email?2-Lack of Specific Shipping Updates: After payment was received, I was informed multiple times that my items were “packed” and a pickup was “scheduled,” but no specific date or time was ever provided (referenced in the 6AM Run email dated October 22nd, 2024). This lack of clear information and ongoing delays raises questions about the communication and business practices involved. Is this type of communication standard for 6AM Run operations?Given the series of delays and unmet commitments, I have unfortunately lost trust in 6AM Run’s ability to fulfill orders as promised. As previously requested, I would like to proceed with a full refund.Please confirm the steps for the refund process. Regards, Complaint ID: 22460233    

  Business response

  11/04/2024

  Again,

  While you may not be satisfied with the outcome, timeframes, or process, we do our best to put customer service FIRST! IF the products are shipped back we can look at a different option. However when it comes to wholesalers and retailers or policies are very strict to protect ourselves too.

• Initial Complaint

  10/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  As the owner of the company, I am deeply concerned about the recent situation involving our employees. On August 7th, Our account department paid $4,578 to 6 am Run for 200 units, but only received 12 units. We were initially told that the carrier had lost the remaining 188 units, but now believe this claim to be false. After weeks of our employees trying to reach Hami, the CEO, he finally informed us he would ship the missing 188 units. However, he only sent 48 units, repeating the same excuse about lost shipments. Furthermore, the products sent were not what we had ordered. When our team inquired about the missing units, Hami frequently responded with excuses, claiming he was busy or in a meeting, clearly avoiding our calls to delay the process. We have requested a refund multiple times, and for two weeks he assured us it had been issued, only to later claim it was lost due to a reversal by Stripe. Hami's continuous excuses have left us extremely frustrated, and we urgently need the $4,578 refund he owes us for the 188 missing and incorrect units.

  Business response

  10/06/2024

  NOT ONLY was the purchased units SHIPPED and arrived: 1*****************

   

  BUT we also applied a full reversal this week:

   

  See attached!

   

   

  Customer response

  10/09/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 22386337

   

   

   

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My name is ***** ****** ****** and I am the owner of StarDen Enterprise LLC. On May 2024, my company was in contact with 6am company because we wanted to sell their product on Amazon with their authorization. They accepted to sell us the product (marathon Ras, iced tea), and they also accepted to ship the product directly to Amazon warehouse on my behalf. Unfortunately they did not ship the total units that we bought. We bought 220 units for 5035.80 and only 20 units were shipped out. Additionally, on July 21, Hami Mahani, the owner that gave us his word that we can sell his brand product on Amazon, the one that we were in contact with during all the process from négociations to payment until the product was shipped, filed an IP complaint against our company on Amazon saying that we are selling counterfeit product. Amazon has blocked the listing, destroyed the 20 units that they sent to Amazon for my business. Now my Amazon account is at risk of deactivation and I’m out of 5035.80. I want this company to refund me. What they did is dishonest. I am a small business, I can’t bear this lost. It is outrageous that a company people should trust at first sight is doing this malicious action to take money from small business, and take advantage on small sellers desperate to find product to sell on Amazon. 6am Run refund me. I attached the invoice, one of the label sent to you, the complaint from Amazon, and some of our conversation through email and phone number. I also attached the payment from my bank account.

  Business response

  08/20/2024

  We have multiple times requested a zoom with this person, and they have refused. We need to verify and communicate with them so we can help. It seems they may be over seas or working for another company as a liaison. We need this person to book a meeting and we will assist ASAP!

  Customer response

  08/31/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I did have a meeting with them and the owner promise that he will fix that. The meeting was this Wednesday August 28. I am still waiting for their fixing. Thank you.  Regards, Complaint ID: 22132696    

  Business response

  09/12/2024

  We are currently working with various members of this companies team, including a ACH dispute filed. While they are sending the BBB multiple FAKE reviews, we have been unable to schedule a meeting and figure out their true issue.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I entered into a transaction with 6AM from our 4 companies in January 2023, paying USD$ 30214.80 for products that were committed to be delivered. Unfortunately, these products were either not delivered or significantly delayed, leading to missed deadlines and financial losses for my business. Despite repeated attempts to resolve the issue, the company has not taken any effective steps to address the problem. The CEO is just delaying it for no reason and has told us that he doesn't want to refund. This dispute remains unresolved, leaving me with no choice but to seek further action.

  Business response

  02/13/2024

  Please take this review down. These are not true. We have answered this post multiple times.

  Customer response

  02/20/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. We have been chasing **** for more than a year now. The total amount we transferred to him was more than $30,000 USDWe have all the invoices. The inventory was never received (We have cancelled shipment details as well) and **** is not refunding our Amount. We sent him a official legal notice as well last year but he ignored it. We also have evidence from other people who faced the same issue with **** (6AM RUN LLC)All of them purchased inventory from them but never received the inventory or refund. I have call recordings and zoom recording available as well in which **** promised for a refund but there is nothing except some calls and fake promises. Evidence and details can be provided on request. Regards, Complaint ID: 21285312      

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩