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          Business Profile

          Games

          All American Tailgate

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Games.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/05/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            July 7, 2024, I ordered online a corm hole set. When I ordered it said 7 to 10 days for delivery. Well on 7/17/2024 I email them asking for an update on shipping. At that time, I was told they had weather issues and was not able to ship in my time frame. They gave me an option to cancel which I did, and I have email from them confirming this they did say 5- to 7 business days to see it on my CC statement. On 7/26/2024 I emailed them again at which time they said they would follow up with the refund department. On 8/1/2024 the product showed up at my door. I contacted them at they gave me an option to take it at a discount. I was not interested in that. They said fed ex would send me a label and they would take the returned and credit my card. None of those things happened to date. I emailed again this morning with no response. As i read the other complaints this is not there first time doing the same thing.

          • Initial Complaint

            08/09/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Order #*****. Placed on 6/26/22 for $124.99 Original delivery date was scheduled for 7/8/22. I did not receive the product until after I reached out to the company. I had let the customer service rep know that this was a time sensitive matter. I got the product on 7/18/22 and it was damaged. They sent me a replacement product which I received on 7/28/22 and it was also damaged. At this point I have lost out on a sale/commission due to shipping delays/waiting so long for an undamaged product plus the amount I put out for the product. The company asked me to ship the product back (I told them I wasn't going to do that since the product is very heavy/bulky and the original packaging has been destroyed from rain) they gave me an option to have the billing adjusted. However after going back/forth with the company and complaining that they do not sufficiently package their products since I've received two damaged items in a row I stopped getting a response from them. Any help you can give me would be greatly appreciated!

          • Initial Complaint

            02/16/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I ordered a cornhole board from this company and paid an additional fee to add handles. I received the board with NO handles. I've called this company and left many messages. I've tried to reach out to them via their online chat and via their email. I received one email reply asking me to check the box for the handles. I replied back stating there were NO handles and no place on the board to even attach the handles. I'm seeking a refund for the amount of the handles. It's very sad that I choose to buy from an American made family owned company product and this is how they treat their customers. My order # is******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1750 S Ronald Reagan Blvd

          Altamonte Springs, FL 32701-2053

          Get Directions
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          (844) 289-3045

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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