Complaints

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed a contract with FL Green Development on 3/3/2023 to replace my windows and doors. We agreed to a price of $42,000 for everything. We agreed to a loan with ******. ****** cancelled that loan on 3/7/2024 due to FL Green not completing any work. The project is still to this day not completed *********************************** Green reached out to me and is trying to charge an extra $2400 for them not inspecting the house properly initially. The loan is now much higher than the original due to them not holding up their end of the bargain. I agreed to pay the contract price of $42,000 and nothing more. They are threatening putting lien against my house if I do not pay the entire amount of $44,400. This project was promised to be completed in 3 months and it has been 18 months and it is still not done. They are nasty people who should be out of business asap! I am the client and they have done nothing to try and make this better but instead the opposite. Please feel free to contact me as I have all documentation to support this.

  

  Business response

  09/23/2024

  Dear Mr. ****** and BBB,

  We would like to address the concerns outlined in the complaint regarding your project with FL Green Development.
  We believe there may have been a misunderstanding. The project, which began under the terms of the contract signed on 3/3/2023, was completed and a satisfaction form was signed by the client, confirming the work met the agreed-upon standards. Additionally, later on Thursday, September 19, the client signed the completion documents with the financing company, including the change of order of $2,400. This change of order was necessary due to unforeseen conditions that were not identified during the initial inspection of the home. This was communicated to the client during the process. We apologize if there was any confusion regarding these charges, but they were necessary to complete the project in compliance with all regulations and standards.
  Our team has worked diligently to complete the project, and we believe the signed satisfaction form and completed financing documents reflect the successful resolution of the work. We remain committed to resolving any concerns and encourage open communication to clear up any lingering issues.

  We appreciate the opportunity to address this matter. 
  Sincerely,
  FL Green Development Team

  Customer response

  09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ******

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ok so I placed one complaint, already the roofing company fl green development sent this snake ********* over for estimate next thing I know he got no papers he wants to use phone my85 year old mother was trying to read what she signing he said youll get a copy of contract in mail this signatures are givin us permission to do everything we have to do. Next thing I was in severe car accident with brain bleed and many injuries I was in hospital for 5 days then back forth all sudden I get phone telling me have start your roof we have permits and materials your holding us up your car accident has nothing do with us at this point we still didnt paper contract or financing paperwork to look over we called I must ask for paperwork and the pretty little folder with what they were gonnna do well he took that paper which showed like dry felt tar layer heat refracting layer and the kind shingles bettter than 3 tab so my brain wasnt good hes telling Im s******* everything we put money out we need start no over 11/2 ago they tore off roof and put layer of felt havent seen since I asked where permit was oh we dont leave on property so they dont get messed up against the law permits must always be on property once I called and said where are permits a code was just here and wants to know why not hanging outside they didnt even until may ******************************************* may against law again no inspection of replaced wood because they tried to do without permits they keep saying welll calll you back never call back finally 10 days after tore off a company with bull shingles and been sitting there its so hot in house it burned out my brand new ** frig running24 hours a day my poor air conditioning is working so hard its gonna break they promised to fix 3 feet of facia nope didnt do that later I need them to get there unused materials off my roof and cancel financing we dont know who it is we cant insurance I have 86 year veteran of Korea and 84 old mother

  Customer response

  07/22/2024

  Thank you for response he finally called last Friday and told he wont leave the job he left three months ago never called we went to ********* he didnt even apply for permit to month almost after he started we never got a contract to read and sign he trying to say when my mom signed his to phone two pages while he scrolled up and down he told my this was just permission to rum here name and put and estimate together he said were go cat 5 roof and we use top line products so dont be surprised  I ASKED IF YOU COULD EVEN BUILD CAT 5 roof youll see about 2 weeks after they disappeared atruck backs into my front off loads shingles 3 tap Shingles you know the one that have been around for 60 years and hes still trying to tell its top line I told I cant trust you I dont want you on my property your not trustworthy you disappeared for 3 month while my neighbors got about 9-20 roofs done in that he tried to offer a ***** of to my mom yesterday after I talked to him and Im not paying for cat 2 roof when you said it would cat 5 I have estimate I got afterward for a metal roof for ****** grand less when I was trying to get house roof and get more financing on Im gonna loose my house because no one will insure with no roof sta I was gonna try to get more financing but they really screwed not only that the felt been up 3 months my dad 87  injured veteran of Korea my 84 he had go in **** lot pool every little while what hes done to this family all we do now is blame one another why would we sign contract without monthly payment price while waiting for my estimates I dont get one please I need help I told lets just leave friendly Ill pay you for what did and take slll the unused materials off my roof and he just dont give in

  

  Business response

  08/12/2024

  Dear Better Business Bureau,
  Thank you for the opportunity to respond to the complaint filed by ********************************* on behalf of his mother, *************************************, regarding the recent roofing project managed by FL Green Development.
  We would like to provide clarification and documentation concerning the concerns raised:
  Documentation and Permits: FL Green Development adheres to all legal and regulatory standards. All necessary permits for the project were obtained and passed all required inspections. Attached as Exhibit A are the building permits and inspection record related to this project.
  Communication and Resolution Efforts: We have maintained consistent and transparent communication with ************************************* and her son, ******, throughout the project. Our project manager, *****, personally met with them on multiple occasions. On August 7, 2024, both ****** and ******** received a $3,000 discount check as a gesture of goodwill. They also signed the following documents:
  Exhibit B: The Release of Liability, in which ************************************* acknowledges receipt of the $3,000 check and declares that all obligations of the Contractor have been fully performed to her complete satisfaction. She also releases the Contractor from any and all liability, including but not limited to professional or legal liability, related to the construction project.
  Exhibit C: The Project Completion and Satisfaction Form, signed by *************************************, confirming her satisfaction with the work performed.
  Exhibit D: The Addendum to the Contract, which outlines the work description and **************************** agreement to remove the complaint. Despite agreeing to do so, the complaint has not yet been withdrawn, even though the $3,000 check has been deposited and used.
  Concerns About Workmanship: The concerns regarding workmanship were thoroughly addressed, and the project was completed to **************************** satisfaction. This is further substantiated by the signed Project Completion and Satisfaction Form, attached as Exhibit C. We stand by the quality of our work and have ensured that all standards were met.
  Impact on Property: We understand the importance of ensuring the safety and functionality of the clients property. Immediate steps were taken to assess and resolve any concerns related to the work performed. The signed documents, as shown in Exhibits B, C, and D, indicate **************************** satisfaction and release of any future claims.
  Given the satisfaction expressed by ************************************* in the signed documents and the steps we have taken to address her concerns, we respectfully request that this complaint be closed. Additionally, we ask for the removal of the incorrect review made by **** on June 27, 2024, which is attached as Exhibit E. The review does not reflect the true outcome of the situation and was posted prior to the resolution and acknowledgment of satisfaction by the client.
  In summary, FL Green Development has met all standards and obligations in relation to this project. We are committed to maintaining the highest level of professionalism and transparency and believe that the signed documents reflect our commitment to resolving the clients concerns.
  Thank you for your attention to this matter.

  
  Sincerely,
  FL Green Development LLC

• Initial Complaint

  05/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We met with sales rep **** were sent photos of tile that we had to pick from because they wanted to start the next day. There communication is nonexistent. have spoken with ***, project manager, On multiple occasions, regarding issues and items that we were told we would be able to get. We have not gotten anything that we requested. He told me, no problem, these things would be taken care of. We still do not have a niche for products in shower, safety bar for my mother who is 80 or frosted glass for the shower doors. *** told me no they don't do that. they brought my doors. I asked if they did that and they said yes *** doesn't listen or follow through theyre just doing what they! Why have us pick out everything want if you're not going to give it to us then order everything from amazon. Dad told it's not from Amazon they're manufacturer ships through Amazon. Vanity we picked on back order *** sent us a photo of another vanity and that was what we were getting ordered for my bathroom was a 42 when I had 60 in mother's bathroom 36in should be a 42 and then tells us that there's nothing he can do because they already put them together we can't change it. Junior, title Unknown, he would show up at my house at 2:00 have some girl with him and tell me they're going to sit down at the dining room table to have lunch. He demoed my second bathroom before I had a first bathroom so my mother and I had to leave the house to go use the bathroom somewhere else. I still don't one complete bathroom yet. It's about 6 weeks I was told 10 days. They got cement and paint all over my windows at the front of house that I can't get off, everything is a mess he had two different color grout in the tile in the shower, my mother can't reach shower head because it's too high, didn't sand anything before he painted everything is peeling off, my sink is leaking my mom's toilet is leaking *** has tried to work with us however I still am not happy I'm not satisfied it's still not right

  

  Business response

  05/14/2024

  Dear ****************,
  
  Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you have experienced. Customer satisfaction is our top priority, and we are committed to resolving the issues you have raised.
  
  As you know, we are currently in communication with you to address and resolve most of the issues mentioned. Our team is working on rectifying these problems to meet our quality standards.
  
  We appreciate your patience as we work to resolve these issues. Please know that we are committed to ensuring your satisfaction and will continue to keep you updated on our progress.
  
  If you have any further concerns or need immediate assistance, please do not hesitate to contact me directly at ************.
  
  Thank you for your understanding and the opportunity to make things right.
  
  Sincerely,
  
  *****************************
  Production Manager 
  FL Green Development  
  *********************************

  Customer response

  05/15/2024

   
  Complaint: 21666628
  
  I am rejecting this response because this response does not tell me anything more than I have already been told the past few weeks and still nothing has been accomplished I have been told time and time again that everything will be taken care of and still I'm fighting to get things that I didn't get that I asked for right from the start I don't see how they can make everything possible considering I do not want them to tear my bathroom apart and start over again which they would have to do to give us the niche in the shower that we both wanted and for the hot and cold water to be fixed in my mother's bathroom they would have to remove the tile as well and fix the pipes that were mixed up. But we would like is a new vanity for one bathroom which would be my bathroom 60 in vanity that I get to pick out and the vanity that is in my bathroom currently to get moved to my mother's bathroom and the vanity that is in her bathroom they can have and do whatever they like with everything else we will take care of ourselves we've given them plenty of opportunity plenty of chances this project started in March we're now in the middle of May I just had surgery on Monday and I do not need a million people in and out of my house creating a mess where I could get an infection because of an open incision this project was supposed to be 10 days we are way past 10 days I would also like to see a invoice for all the items that were purchased for this project how much they cost where they came from and we would like a significant price adjustment because we are going to have to go to other people to have this project finished somewhere down the line and I would like a credit for the bill that I'm attaching to this message for the plumber we had to bring in to fix the leaks in the pipes that we said we didn't want from the start I was told they were fixed twice I sent a video and a picture to *** showing him the active leak that was still happening as of last week and he kept trying to tell me but ***** sent him pictures I don't care I'm telling you now it's leaking and you didn't do a thing about it so why should I feel comfortable trusting them to finish this job correctly after all the times they've been given? So to sum it up I want reimbursement for the bill for the plumber I want the vanities changed and I would like to see invoices for everything that was ordered for this project so that we can decide on an accurate price adjustment that would reflect what was paid for and what we didn't get that we still will not have I don't see why I should have to bend over backwards and let them start all over again for something they should have given me in the beginning I was thinking that ****** was the problem from the start however it's really *** the project manager quote unquote who is the one who is responsible for all of this he told me he has 47 projects he's handling at this time at the moment clearly that's way too many if he can't oversee one project and come see the project in person when the when the customer is complaining that there's so many things wrong tell me himself that he himself will show up the next day to make sure that everything is taken care of and still not show up I mean I've been promised everything under the Sun by this Man *** and he is not giving me is not pulled through on any of it so solely the responsibility should fall on him as the project manager he should be able to manage his projects and oversee them in a manner where the customers are happy and satisfied and he doesn't have to just yes them to death to make them stop questioning everything. I have every message that has ever been between *** and myself and proof of every time he told me yes it'll be taken care of yes it'll be taken care of yes I will be there myself I can show all of this and prove that he is never one step foot in my home. I hope you understand why I don't feel confident in him being able to come and complete this job
  Sincerely,
  
  *****************************

  

  Business response

  06/25/2024

  Dear ****************,

  We appreciate your feedback and would like to address the issues youve raised:
  Communication and ******************* We apologize for any lack of communication and misunderstandings that have occurred. We are addressing this internally to ensure better coordination and responsiveness in the future.

  Shower Niche, Safety Bar, and Frosted Glass: We apologize for the confusion regarding these items. Upon reviewing the scope of work, we have completed everything as per the contract except for the installation of the safety bars, which were delivered to your property on April 25th. We are more than happy to install them for you at your convenience. The shower niche and frosted glass were not specified in the scope of work; however, we installed frosted glass doors in one of the bathrooms as a courtesy.

  
  Vanity and Amazon Orders: We regret the issues with the vanities and any confusion about our ordering process. We aim to provide quality products, and while some items are sourced through Amazon for convenience, they come from reputable manufacturers. Upon reviewing the scope of work, both bathroom vanities are listed as being the same with no specification of different sizes.

  On-site Behavior and Work Schedule: We apologize for any unprofessional behavior by our team members. This does not reflect our standards. We will ensure that our team adheres to appropriate conduct during work hours.

  Incomplete Bathroom and Delays: We understand how disruptive it is to have an incomplete bathroom while the other is being demolished. Both bathrooms have now been completed as per the scope of work, and we will ensure adherence to appropriate procedures and timelines in the future.

  Cleanup and Leaks: We apologize for the mess caused during the project. Our team has verified that there are no leaks and that everything was cleaned.Outstanding Payment: We would like to address the matter of the outstanding payment. As of now, we have financed the entire project and have not received any payment. We kindly request that you review the attached contract and arrange for payment at your earliest convenience.

  We emphasize that everything was done according to the scope of work outlined in the signed contract, which is attached for your review. We apologize for the inconveniences throughout the course of the project.

  Please let us know a convenient time for us to install the safety bars, and we will make the necessary arrangements. We are committed to making this right and ensuring you are satisfied with the final results based on our signed agreement.

  
  Thank you for your patience and understanding.
  

  
  

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vendor ******************* came to my house after I made a internet reserch and the company sent me a vendor. She came to my house told me about the company teh 30 yrs warranty, the high energy efficient product that I will save 30% cooling energy.She said that they are working with a State program. Gave me a price that seem high but with the quality and warranty and the energy efficiant saving that I will make,Application for loan was done at the same time and accepted. Job was finally finalized in August, I was not present at that time and I had told the sale person that I will be away july august and september. When I cam back mid october, I saw a just vaerage job that any contactor could have done. Using the same material that any other roofer. I took pictures of some flaws and careless workmanship. Definetively not what I was expecting at the price I paid. I sent a letter to the comapny with pictures of things that I saw (defective) on 02/03/24. asking for a 40% refund of the ******. I have not received any phone call, any reply email.They are continuing to sale things to homeowner that they are not delivering. This company should not be in BBB and should not present themself as company ***** dby the state. It is pure and simple fraud.

  

  Business response

  05/14/2024

  Dear *********************,
  
  Thank you for sharing your concerns with us. We sincerely apologize for any inconvenience you have experienced and appreciate your patience as we work to address your issues.
  
  We have been actively trying to contact you to your phone number to discuss and resolve the concerns raised in your complaint. Unfortunately, we have not been able to reach you despite our repeated attempts. To ensure we can address your concerns promptly, please contact us at your earliest convenience.
  
  Regarding the issues you mentioned:
  
  We take pride in the quality of our work and are disappointed to hear that it did not meet your expectations. We would like to schedule a visit to inspect and rectify any flaws in the workmanship. We understand that you are seeking a partial refund. We would like to discuss this matter further to understand your perspective and find a mutually agreeable solution.
  We apologize for the lack of response to your previous communication, we had some issues accessing this email account. It is our intention to provide excellent customer service, and we regret any oversight in addressing your concerns promptly.
  
  Please contact me directly at  ************

  *****************************
  Production Manager 
  FL Green Development  
  *********************************

  Customer response

  05/24/2024

   
  Complaint: 21473576
  
  I am rejecting this response because: I only had a phone call from a representative of the company. No offer has been done at this moment. The person told me that they will get back to me. Phone conversation happened on May 17.
  
  Sincerely,
  
  ***********************************

  

  Business response

  06/20/2024

  I hope this letter finds you well. We are writing in response to your recent complaint regarding the roof replacement project completed by our team. We appreciate your patience and cooperation as we work through this matter together.
  First and foremost, we apologize for any inconvenience you may have experienced. We understand that you have a busy work schedule, which has made it challenging for us to discuss your concerns over the phone. On Friday, June 11, our representative, ********, conducted a site assessment to address the issues you raised.

  Based on the site assessment and a thorough review of the contract signed by both parties, we have concluded that the work performed was in accordance with the agreed-upon scope of work. However, we acknowledge that there are some finishing details, such as the removal of stains on the pavers, that require attention.

  To address these minor issues, we are offering a reimbursement of $500. Alternatively, we would be happy to send our team to complete these finishing touches to your satisfaction.
  Regarding your claims about the fascia, soffit, and insulation, we have reviewed the contract and found the following:
  The contract included the replacement of 30 feet of fascia. However, we actually replaced approximately 40 feet, exceeding the contracted amount.
  The contract did not include the replacement of the entire fascia, soffit, or insulation. Consequently, our team did not perform any work or make changes related to these items beyond the specified 40 feet of fascia.

  
  Additionally, we have attached a copy of the roof contract and the signed permit card confirming that the roof installation was completed properly and in accordance with building code standards.
  We value your business and are committed to resolving this matter amicably.

  Please let us know if you would prefer to accept the $500 reimbursement or have our team address the finishing details directly. We aim to ensure your satisfaction with our services and maintain a positive working relationship.

  
  Thank you for your understanding and cooperation. We look forward to your response.
  Sincerely,

• Initial Complaint

  06/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 9/23/22 Fl Green Development said they would fit a A/C with heat in my home and also do my floor in the bedroom. they wanted to charge me $13,550. They came out and said they had fitted a new unit but it did not work not heat came out and the would not turn down or work on auto. It also did not and would not pass a permit inspection. I complained and complained told them the unit was rubbish. Since they did not fit a working A/C unit I told them that I did not want them to do the floor in the bedroom. My husband died in October that is when they came like a thief in the night and got me to sign documents. In this document they wanted to charge my $11,950. for the unit that did not and for things they did not do for example $300 for duct inspection I don't have any ducts. They charged $1000 for a small slab of concrete and it goes on and on. I managed to get them to come back and change the A/C system but they told me that I had to pay for two A/C units and that is why it cost $11,950. At the beginning I had asked if this was a government program they told me yes. They are taking advantage of an elderly window. It is not a government program they are in partner with a finance company and are doing this to old people they just want to take my house. They came and had me sign documents saying they were a government program working in the area. They lied to me I need help. This should not be happening in America. I worked really hard for the little I have.

  

  Business response

  06/26/2023

  This is my second attempt to send a response.  ****************** received an HVAC she contracted for. ** Green allowed ****************** to cancel the new flooring.  Obviously ****************** has air conditioning ducts if she has an HVAC installed.  ***************** could not figure out the thermostat and technicians were sent out twice to assist.  When ****************** began threatening legal action the Company felt it would be more cost efficient to simply provide ***************** a new HVAC *********** permitted and installed a new unit and now ***************** does not want to pay.  This is terrible for the company that has paid all subcontractors suppliers and materialmen and have laid out all monies for ********************* projects.

  The government program ***************** is likely referring to is the ************ program that provides financing to homeowners for energy efficient improvements.   BBB should note that ***************** contacted our company and we have gone over and beyond trying to make ***************** happy.  it appears that the only thing that will make ***************** happy is to get all the material supplies work and HVAC for free.  

  Attached is the final permit passing screen shot.

  Customer response

  07/03/2023

   
  Complaint: 20231436
  
  I am rejecting this response because: The business is not offering any solution. I am willing to pay for what I received but why should I pay for something that is not there or for this that you have quadrupled in price. You send people round to the old persons home to trick them into signing contracts and tell them that you are a government program. You take even more advantage of me when my husband died. I am not the only customer that is saying something in wrong so therefore, your company must be doing bad practices. Again I am willing to pay, all my life I have always payed my bills, but it is unfair for your company to take advantage of me. I have nothing to do with that first unit since it never worked. You do not have a passed permit for the first unit because it was rubbish and you could not produce any documentation for that first unit therefore, that unit has nothing to do with me. It never worked I was freezing cold in my home and you want me to pay for that.
  
  Sincerely,
  
  *******************************

  

  Business response

  07/17/2023

  Good afternoon.  Despite ********************** representations, the truth is ****************** is charged only with the work, labor, and materials received, as well as permitting costs, etc.  The issue with the first unit and now apparently the second is ****************** was not working the thermostat properly. The units have always been working and the manager himself personally went to the home to confirm.  The issue with the first unit was the permits.  ****************** had electrical work done in her home that required our company to rewire.  ****************** refused to let us do the rewire.  Therefore, at the time we could not get final inspection due to the wiring violation.  By the time we convinced ****************** to allow us to do the rewire the county changed their requirements from seer to seer 2 (1/1/2023).  Accordingly, even with the rewire the unit would not pass and we were required to give her an entirely new unit of a quality higher than she paid.  If anyone is the victim in this situation and has suffered damages, it is the company.  The final inspection on the second unit passed and was finalized.  Again, ****************** is attempting to cheat a small business owner by fabricating problems.

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased solar panels from this company 11 months ago. After an extensive delay in getting them installed, we find that the system does not work and are being billed full electrical usage by FPL. We have made numerous attempts to contact the company but they will not answer phone calls, emails, texts or letters.

  

  Business response

  06/19/2023

  I apologize for the delay.  The company is working closely with **************** son (and has been in communication with *************************) to resolve all issues.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired this company to replace my roof and front door. Roof was done in a timely manner with all permits. The door was changed to a hurricane impact door, but it took 3 months and week of complaining to get the door installed and now it has been over a month and no inspection has been. I dont think they even asked for permits. I contact then again yesterday 11/02/22 about the inspection and the representative text me that I have to wait for inspection cuz I forced the to put the front door. The finance company paid then back in July 12,2022 when I signed contract. So I only asked to have the door installed that was paid for.

  

  Business response

  07/17/2023

  This is being provided so BBB has information why there was not a response.  The company resolved this issue with the customer privately and did not know it was receiving messages on the portal.  The company explained to the customer as I am now to you, that the notice of commencement must be recorded before permitting can be completed.  The homeowner never filed a notice of commencement so the inspection could not be scheduled for the final and close out.  The NOC was finally filed and the inspection was finalized.  The delay in install was caused by the custom nature of the doors and windows, which required measuring, fabrication, etc.  Back when this was done the ports were clogged and the supply chain was very short.  As you can see from the exhibits, once the permit was applied for, through final inspection, was only 18 days.

  Customer response

  07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am having Solar installs through the above company, No communciation from workers about 5 days ago someone cam out did not say for what and left when I tried to use lights and appliance it do not work and the solar said OFF I have called every day since to see some one to check the electrical no one reply I have called FPL to check and they do not have me as work being done. I want the electrical repair and I should not have to pay for it since they did not ask me to check and make sure every thing was working before they left.

  

  Business response

  07/05/2023

  Good afternoon.  I have tried on Multiple occasions to call **** but I receive no call back (the irony is not lost on me).  ** Green resolves all issues with all customers.  The owner of the company is not from ***************** and dealt directly with the customer.  I understand that he failed to respond on the website but the customer was serviced and her complaints addressed and resolved.  For instance ******************** simply needed the certificate from FPL.  It is unfortunate that a business that makes such good faith efforts to help everyone should suffer because they responded privately and not on this website.  Is there anything we can do? I added the final inspection

  Customer response

  07/06/2023

   
  Complaint: 17222601
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  

  Business response

  07/17/2023

  Good afternoon.  The customer's response did not contain any text.  I am willing to respond whenever she resubmits.  Thanks so much.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩