Business Profile
Payday Loans
One Finance, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
01/20/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I put money in my savings account for two different months and amount of $300 I have not got that back they have savings backup on there and you cannot get that off and they keep your money they will not let me turn it off I've tried four different times to get them to turn it off and they refuse they keep coming up with every excuse under the sun while they can't do it please do something I'm tired of these Banks being able to just bend you over and f*** you in the a** sorryInitial Complaint
12/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
12/19/2024 I purchased a one debit prepaid card from ******* and loaded money on it to pay a bill. I'll try to activate the card it took me into an account page but the funds weren't showing up so I called customer service and they told me to try and reactivate the card under a different phone number in different email while I was on the phone with them I did this, and it told me that the card was already activated on another account. Which is the original phone number in email that I used but the forms weren't showing up even though it said the funds were transferred to that account so I called customer service back and they told me that I have to dispute this and they won't refund my money and it will take 90 days for them to make a decision.Initial Complaint
11/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I applied to drive for ***** who does delivery for *******. The app couldn't verify my ************* Acct!! and so the only way to get paid and move through the application process was to apply for a One Debit Card. I did that. I recently accidentally swiped the One card at a diesel only pump at a ************* on 11/03/2023 by mistake and immediately cancelled the transaction. One placed a $100 pending transaction on my card even though I had spent $0, made no purchase, and cancelled the transaction. When I noticed that $100 was missing from my card balance that I had put on the card by a cash deposit at *******, I immediately called the ************* and was told that a pre-auth charge typically falls off in 24 hours. I then chatted with One Card CSR within the app and was told that ***** was holding my $100 until 11/12/2024 at 11:59 PM PST. How did the *** know what ***** was doing? It was ONE that did it! A second call to the ***** management revealed it is the financial institution instead of the gas station... Yet, One kept blaming *****. A nine 9 day hold on a non-purchase when the actual purchase of gas 4 minutes later at another pump shows that I am telling the truth, plus the other purchases at the same station including items in the store itself have already cleared. I want my money returned immediately. This is a dishonest company that one would do their best to stay away from and *******, *****, and the other companies they are in bed with should disassociate.Initial Complaint
10/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello, I have contacted one finance about several unauthorized fraudulent transactions on my account I did proceeded to follow a dispute for these transactions from **********. I was informed by a representative that I would receive my money back within two weeks two weeks had passed and and I havent received anything back. I would like one finance to initiate a chargeback against the kraken merchant, my case is I filed a dispute for fraudulent transactions from kraken on my account, I contacted ********************** on 6/18/2024 informed them I do not know this merchant nor did I do any business with them, the customer service representative informed that I would receive my money back within 10 business day, here we are months later and I still havent received my money back I kindly ask one finance to please credit my money back from this fraudulent transaction that occurred on my account, my Case is ***********Initial Complaint
10/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 8, 2024, there were two charges on my One Finance debit card account amounting to $1000. Two charges in ********** were made a two different Lululemon stored. On the morning of July 9th, I noticed the charges and immediately reported them to the customer service team. I was told there was nothing that could be done until the charges went through, and once they did to report the fraud again. After multiple attempts to reopen my claim and provide more evidence each time, One Finance continues to deny my claim. Their reason is that the transactions were made with digital wallet and they "couldn't find error with the transaction" and therefore cannot continue the dispute on my behalf... One Finance continues to be unhelpful and brush me off however they can. They won't provide any evidence on their end as to how they came to their conclusion of "no error". I'm just looking for assistance in getting my money back that I earned. I understand that to some people $1000 may not be that much, but it is to me. No one is helping me anymore; all I'm looking for is help getting my money back.Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company is based in *****. Thats why its not under the bbb. They will block ur account. Hold your money and not give u any reason why and its terrible that its in partnership with *******Initial Complaint
09/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was contacted on 0/01/2024 by what I thought was a representative from ***** (platform for ******* delivery delivery drivers.) The individual had be process a refund for a delivery I was in the process of competing. It sounded legitmate at the time. He was going to issue me a $50 gift card. I completed the call and immediately my other bank account that is linked to my One card notified me of potential fraud on my card. They tried taking $300 from that account and the bank did not allow it. However these individuals took out $362 money transfer out of my One Finance account. I am protected under law for unauthorized charges from a bank card. I notified One Finance IMMEDIATELY about this charge and told them I did not authorize it. They have refused to refund me this money. I cannot get a hold of anyone in the dispute department directly. It is all done via email which they don't respond to. I want my money refunded! This is a scam and fraud.Initial Complaint
02/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
November 14, 2023 opened up ONE BANKING bank account in middle of night thought was credit card ****** learn no transactions at night when sleepy. Anyway next morning soon as I realized what I done I contacted the bank and asked account be closed. They keep giving me run around.. they refuse to close the account. Account never ever been uses just want it closed. I cant even log into the account keep telling me call customer service for them to log me in. No i want to log in my self and see the account Only way reach them is through a phone number I can't locate an address for them. Phone number is ****************Initial Complaint
10/26/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Tonight October 26, 2023 I was playing a game online and used my ONE FINANCE *** DEBIT CARD. I got a mesg saying asking about the charges. I should have answered YES instead of NO. I immediately get in touch with them as they locked my entire account when they should have only locked the debit card and send new one. They told me I DO NOT have access to my funds period until a resolution team gets ahold of me. I use that acct to buy gas it has my gas money on it. I was not even able to send my money to by linked bank account so I can still go to work as my job requires gas. I will be out of work till someone reaches me he said and it could take up to 5 days. This is MY money in there. All they had to do was send a new card??. I want them to pay for every day that I'm off work not being able to get gas. I make 130 a day on average.Initial Complaint
06/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Was contacted by one finance filler out application for loan they said i was to be sent **** and to show my loyalty i was supposed to send it back and i did then i was sent 920 and again asked to send it back then they wanted my bank info including codes and pins i was thinking was getting a loan for **** but then never got it but they went into my bank account and filed claims on all my outgoing bill payments just reversed them and i guess took the money before i could report it to my bank this should not be permitted
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
19495 Biscayne Blvd Ste 801
Aventura, FL 33180-2319
Customer Complaints Summary
12 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
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