Complaints

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  See full complaint attached ....Financed 2016 Range Rover on 2/15/22021 with $500 down via Carmax Auto Finance. I was told the the vehicle was "Quality Certified" pre-owned and had undergone a 125 point inspection. The same night that I picked up the vehicle I noticed that there was something wrong with the windshield wipers right as I was driving through a very bad thunderstorm. Visibility was minimal because the wipers were not working so I had to pull over. I called ************** center and was told that they were closed and I would have to come back in the next day but I could replace the wipers on my own and request reimbursement so I did just that. Vehicle was serviced on 2/20/2021 at carmax and I was told that everything is fine and that they just need to update some software. A few days later a dashboard notification came on for faulty suspension. I was starting to get concerned that I was sold a lemon so I took the vehicle to a third party mechanic for an inspection and was told to my surprise that the vehicle needed about $6,000 worth of repairs (brakes, rotars, suspension, wiper, oil change, oil pan debris, etc). Carmax then rescheduled me for service on 3/22/2021 and carmax assumed responsibility of the bill. The issue still continued for months afterwards and multiple service visits were scheduled throughout the next year. On 2/16/2021, exactly one year after purchasing the vehicle, the engine failed and was towed to a nearby Land rover dealership for service. After 4 months of back and forth with Assurant and *********** the extended warranty claim was finally approved. All this time I had to pay for a rental vehicle which was not covered by the policy. I took possession of the vehicle on 5/16/2021 and was told that everything was fixed but after only a few minutes of driving it was very clear that there was still a problem. I returned the vehicle to the service center for a second time for repairs. Took possession of the vehicle on for a 2nd time o

  Business response

  09/06/2022

  We are reviewing Complaint #********, the complaint previously sent was not received in August.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩