Complaints

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve spent nearly $2,000 between a splenectomy done last June, and 2 surgeries back to back a week apart the first of November for a sebaceous cyst that became infected that I wish I had never taken him to cause he went downhill so fast I had to have him put down February 2! I’m still not over it cause he should still be alive! I even sent them a letter with what I had posted here on BBB and I just received another letter from them with NO condolences, just thanking me for sending them a small check for what I feel was a justified amount considering how much I’ve put out to THEM, not to mention paying to have him put down with Panhandle Mobile Vet ($200 and the gentleman was most empathetic and kind) and telling me to to “continue making monthly payments…we appreciate it)!!! I’m still in mourning for my dog and firmly believe THEY should at least write off the remaining $203.07 as they nearly put my bank account in the red! I still am trying to build my bank account back up! I plan on posting this review on every review board online that I can so no one else goes through this. I was warned by so many people not to take him to this vet and I wish I would have listened! So many angry and broken-hearted people from dealing with this vet!

  Business response

  05/04/2023

  Please accept our deepest condolences, we were very saddened to learn of the passing of your pet. We had not seen your pet since November 2022.

   Your balance was submitted for write off. We apologize there was a delay in the submission reaching our finance department.

  As of today, all notifications have been cancelled and your account balance is zero.

• Initial Complaint

  06/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Took my dog Maze in for emergency surgery, I told them to tape the lower part of the cone as she will rip the cone off... they did not, she ripped it off and tore her stickers, causing me not to pick her up when I was supposed to... so my mother came to pick her up, the rude girls at the billing desk refused to allow my dog to leave with her unless she gave her DL and max her take responsibility for the bill... I went in had them change it back to my name for payments... they told me it was all good and not to worry, now my mom is getting harassing phone calls, and linked my husband with her thinking he's married to my mother.... This needs to be resolved! This will be going on yelp, the Better Business Bureau, and yelp! Mind you, this should be in my name only, ******* *****! (Not ****** ***** or ******* *****!!)

  Business response

  10/03/2022

  Business Response /* (1000, 11, 2022/08/04) */ Thank you for bringing this matter to our attention. Corrections to this account are complete. We have reviewed our billing and payment procedures. Thank you for your time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩