Complaints

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  #VAPOR443304. Made this purchase in late September as a Christmas present due to sale. When the item was open out of the box and plugged in it didn't turn on, I changed the fuse and it didn't turn on either. The company says they will not honor a return after 30days.

  Business response

  01/10/2023

  The customer purchased their order #*********** on August 31, 2022, which was delivered on September 3, 2022. This documentation is attached to this response. They reached out on September 2, 2022, about the progress with their order which one of our representatives replied with the tracking number of the order. On December 29, 2022, the customer replied that the unit was defective and that it was a gift, and it was just opened. We only offer a standard 30-day return policy once the order has been received which we explained that they would have to reach out to the manufacturer for warranty. There was no other correspondence until we received the BBB complaint. Earlier today I personally reached out to the customer after doing some research and found out that the manufacturer has dissolved and is no longer able to do warranties. We are offering him store credit for the amount paid on the order. The customer is happy with the resolution.

  This can be marked as resolved. 

  Have a wonderful day!

   

  Customer response

  01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a unit, paid for the extended Warranty made to jump thru obstacles, then I got notified the unit was delivered on Weds, got an email from the scammers was I still interested in the *** on Thurs. All over a ***** on/off button. Unit ****** extended warranty ***** RETURN shipping ***** 2 days of Olympic hurdles to complete requirements to receive their *** code PRICELESS (not really, I'm retired)

  Business response

  06/06/2022

  To Whom these concern,

  This customer ************************* has been refunded 100% of their purchase. The customer experienced an issue with their device which was covered under their normal manufacturer warranty which we cover for the manufacturer in *************. The customer did also purchase an extended warranty that is provided by a 3rd party that covers anything not covered by the normal manufacturer warranty.Once notified of the issue with the device we sent ******* a paid return label for their RMA. However, they used their own label instead which they did not provide any information on this initially.  After calling in and providing the tracking.We were able to locate the package in our warehouse. This is also in a different location than our headquarters, which we had to get someone to locate the package, which we couldnt do on the call with the customer. One of our customers services representatives had to end the call with ******* as he would not stop insulting,and using foul language directed toward her. We have made multiple attempts to rectify the situations. This device is considered returned, scraped, and has been completely refunded for device, accessories, and extended warranty. We consider this issue resolved.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered something for vapor. Com paid for it, upgraded my shipping to the 2 day delivery its now 4 days later they haven't even put my purchase in the mail yet they won't give me tracking info and they won't reply to any of emails about why they haven't shipped/asking for refund

  Business response

  06/08/2022

  To whom this concern,
  The customers order was placed May 29, 2022 at 9:11 pm.This was a Saturday night which we would not be resuming shipping until Tuesday,as this was Memorial Day weekend. The customer paid for priority mail shipping which is generally 3-5 days. We did have an influx of sales this weekend as we had few promotions going. However, the customer received a tracking number June 3rd stating that it has been created. From our records we created the tracking number and shipped out the package to the **** facility on June 3rd. However, the **** ********** ******************* didnt scan in the package until June 8th. I personally chatted with the customer June 6th stating that this was probably the issue due to **** not scanning in the package at the time of arrival. At the time I was in contact with the customer I refunded their shipping for the inconvenience, assured them that the tracking would update in a few days due to memorial day sales on many websites. The tracking states that the package has an estimated delivery date of Saturday, June 11,2022. With the shipping being refunded, we consider this issue resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩