Reviews

Do not under any circumstances deal with this insurance company. I had a claim from October 9, the adjuster came out and left half of the stuff out that I pointed out to him so I had to file a supplemental claim for everything that he missed, submitting receipts, pictures and quotes. It took them months to go through the supplement. I had moved at this point and taken a $20,000 loss on my house because of damages from hurricane ******. I called Florida Peninsula weekly to see the status of my claim. No help from anybody they act nice on the phone,but theyre not helpful. Then I called to tell them I had moved and gave them my new mailing address. Several weeks later and adjuster calls and says theyre sending me several checks and theyve already mailed them. They mailed them to the old address.I said I changed my address with you. You need to stop payment on those checks and re-issue to my new address. Its been another month, more excuses from Florida Peninsula about how I needed to have my insurance agent fax them that I had moved. They did that, I still dont have my money. Now, almost 4 months after the claim, *** had to pay interest on credit cards to fix the damages. The things I couldnt fix, I just took a loss on it when I sold my house because of their incompetence. Now when I try to look up my claim everything is canceled online. I cant get anybody on the phone and my insurance agent keeps calling them. Still no money from them. So now Im having to file complaints with The Florida office of insurance regulation. A claim should be paid within 90 days. Even thats too long for many people that dont have the money to float. A tornado struck my house in ********* years ago and I had Allstate, they were fantastic. I thought I was buying ******** because I called an Allstate insurance company in Stuart *********************** but they sold me this Horrible policy instead.

Florida Peninsula just sent us a notice of non-renewal by mail. How impersonal and spineless not to contact us directly about this. Have never had an insurance claim, they happily took our money and are now running away. I say good ridence and I can guarantee I won't be doing business with FPI ever again.

Like most of SW Florida, we were hit hard by Hurricane Ian in September 2022. We had Florida Peninsula since our house was built in 2011 and have paid our premiums on time and in full. Of course, when we actually filed a real claim, Florida Peninsula felt that everything was under the deductible and paid nothing except for $500 for refrigerator contents. And then they illegally proceeded to drop us and we can't find coverage because house repairs that they paid nothing for have not been completed yet, like most of Fort Myers. I would recommend Florida Peninsula to anyone who likes to throw away money.

After paying you over $5.800 a year for six years and never filing a claim even after hurricane ***, living on a canal in ********** ,SWFL you all know we were a direct hit. I prepared my house and did what I could after. Almost filed a claim for *******, but as it was only six months old, so it was insured by Craftsman Roofing. (Florida Pen. told me any damage was from Hurricane **** in September 2017, five years before the roof was put on. Check building permits? No, make the client go away.)When you insure an antique, you will pay a lot. If you have a claim, it is 200 years of wear and tare.

My parents have this company, so not impressed! They don't call back or acknowledge your emails. Sorry, a BOT telling me they received my email means nothing. Guess who isn't renewing the policy this year?

Reported loss from hurricane Nov 14th 2022 and still nothing. Had to have more then one person come and look and I even sent in pictures. Still nothing now I have tried to get onto their web site to check my claim and it states I can't on it. This is crazy as hell. We pay over 7k for this crap insurance.. why

More like Florida Peninsula FRAUD Co. I called the day after the hurricane, It took over two weeks to get an adjuster to look at my damages. He never showed and called me after the appointment time to say he had car trouble. He finally made it a week later. I have damages that caused roof leakage, making the ceiling in my living area fall in. Leaking that caused water damages to my pantry. The soffit over my front door is severely damaged. The claim was processed OVER a month later.. and DENIED. I was told it is all water damage and since I don't have flood insurance they won't pay anything. WHAT!! This is hurricane damages. My roof NEVER leaked until hurricane ***, yet the adjuster said this was NOT caused by the hurricane. REALLY? The female I spoke to on the phone was trite and rude. Said unless I get a specific type of insurance they don't pay. She said, 'your policy is over 70 pages and states that this is not something we pay for." I NEVER received a 70 page document! So, this company is collecting my two grand a year... for what again? Now I am stuck, I can't engage another carrier unless the damages are repaired, and I can't afford to have them done. What a shameful way to do business. I am a 72 year old disabled veteran, and now living in substandard home, because I can't afford to leave. Thanks for NOTHING Florida Peninsula Insurance.