Complaints

• Initial Complaint

  03/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a perishable package being delivered to my home for overnight early delivery. I get a message stating the delivery was attempted. Meanwhile nobody knocked on the door or anything. I call the *** store of 2nd st and the gentleman I spoke with could provide zero assistance whatsoever. He said to call the merchant or *** corporate. He claimed they could not do anything to help whatsoever. After calling the merchant they said this is an *** issue. They provided zero help even after I explained the contents will be ruined. The total cost of the contents ordered in the the package is just over $500.

  Business response

  04/03/2023

  ***The BBB Has Received Business Response***
  

  Complaint Submitted on March 22^nd 2023  ID19634901

   

  Good morning, my name is *********************** and I am the owner of ******* Store located at 102 NE 2^nd St in **********

  From the complaint I had a perishable package being delivered to my home for overnight early delivery. I get a message stating the delivery was attempted. Meanwhile nobody knocked on the door or anything. I call the *** store of 2^nd st and the gentleman I spoke with could provide zero assistance whatsoever. He said to call the merchant or *** corporate. He claimed they could not do anything to help whatsoever. After calling the merchant they said this is an *** issue. The provided zero help even after I explained the contents will be ruined. The total cost of the contents ordered in the package is just over $500.

  I want to clarify that we are a ******* Store franchise, we pack and ship items for our customers that come into the store via *** and ***** provide mailbox services and business services such as notary, scanning , printing among other services. 

  We are retailers and we do not deliver packages. 

  You can check all our products and services at www.the***store.com

  **************** states that he was getting a delivery from a vendor, the delivery was provided by *** ( *********************** which is a different company.

  Therefore we have no control over what another vendor does , we do not know what happened with his delivery.

  The fact that **************** contacted the store is because he was looking for help from ***, however we provided the contact information for *** for him to resolve the situation.

  It is my understanding that the package arrived at the store as an Access Point package. This is because we are an Access Point location:

  *** Access Point locations are local businesses that offer a convenient alternative option to receive or drop off ready-to-ship packages.

  Ups drops off packages when their customers are not available at time of delivery.

  **************** should contact *** or the vendor to resolve the issue. 

  We are not a related party to this transaction and therefore have no responsibility for the complaint.

  If you have any questions I am available

  ***********************

  **********

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩