Reviews

This is a horrible company that lied to us repeatedly about being affiliated with **********, about covering pharmaceuticals and the dates of open enrollment as they were posing as the Marketplace. DO NOT use them as they are extremely difficult to deal with in all matters, especially canceling your policy and getting refunded. All they do is lie.

Innovative Partners takes Partner complaints and concerns seriously. We would like to clarify that Innovative Partners is not affiliated with the entities mentioned, and it appears the Partner may have connected with us through a third-party marketing platform. We regret any misunderstanding that may have occurred during this process. Unfortunately, we are not privy to the customer's conversation with the marketing/lead company they spoke with, the enrolling company or the individual they spoke with at the time of enrollment. Regardless, for avoidance of doubt we encourage the Partner to call us to discuss the plan benefits and resolution for any concerns they may have.

I called the marketplace a couple of years back and was conned into accepting this bogus insurance.Innovative Partners claims they are in network with just about any clinic which is an outright lie. I pay almost $200 a month for no medication coverage and I'm still receiving a ***** **** after which I have to fight tooth and nail just to report a claim. As soon as I'm done with the current situation I'm in, I will be canceling my plan. Absolute trash insurance.

Innovative Partners takes Partner complaints and concerns seriously. Unfortunately it seems that the Partner is misinformed about plan benefits and details. This particular Partner enrolled in Innovative Partners Health Benefit Plan. This is a limited medical health benefit plan sponsored by Innovative Partners, LP. Please keep in mind that this Plan is not designed to be a major medical policy/plan nor is it designed to replace a major medical policy and has certain limitations and exclusions. The plan provides for network benefits and discounts including prescription discount benefits. In regards to prescriptions please note that not all prescriptions will be covered fully as with any benefit plan. A full summary of plan benefits was provided to the Partner before, and after enrollment and is permanently available to the Partner through the Partner Portal. This document provides a detailed schedule of hospital and medical benefits, network information, claim information and much more. For avoidance of doubt the BBB and Partner have been provided with a copy of the exact medical benefits document that was provided to the Partner.

Unfortunately, we are not privy to the customer's conversation with the marketing/lead company they spoke with, the enrolling company or the individual they spoke with at the time of enrollment. Regardless, for avoidance of doubt we encourage the Partner to call us to discuss the plan benefits and resolution for any concerns they may have.

I signed up through the marketplace in **. I was paying $493 a month and was told that I would have "No deductible/$25 co pay for hospital visits or anything beyond your preventative wellness checks/80% coverage of catastrophic events with a $30k credit towards the 20% youre responsible for." From the start they wouldn't pay for my prescriptions in the way that they said they would. They kept sending me coupons that my pharmacist was confused by. I let that slide. The real problem was when I went for one gynecologist visit and started receiving bills from them for $349.84. I spent months on the phone trying to rectify this situation. There were times Innovative would keep me on hold for 45 minutes and then just end the call saying they were too busy to pick up. I was told by multiple agents that they would contact the gynecologist for me but they never did. Finally I had to spend two days making phone calls between Innovative and the Ob/Gyn and was ultimately told that I am responsible for lab work over $400. This was NEVER communicated to me in my initial consult with the sales agent. When I called to cancel, the ***resentative told me the part about the $30k credit was also inaccurate! I've been paying $482 a month for the last year and a half under the impression that I would be well taken care of under a wide variety of circumstances only to have this *** tell me that occasionally the "sales agents lie in order to close the deal". He actually said that! I was told they would look into a refund for me for the last month and of course, they never did. I think we are all truly starting to see what a scam health insurance is in this country and Innovative Partners is no different. Do NOT give these people your money!

Innovative Partners takes Partner complaints and concerns seriously. Unfortunately it seems that the Partner is misinformed about plan benefits and details. This particular Partner enrolled in Innovative Partners Health Benefit Plan. This is a limited medical health benefit plan sponsored by Innovative Partners, LP. Please keep in mind that this Plan is not designed to be a major medical policy/plan nor is it designed to replace a major medical policy and has certain limitations and exclusions. The plan provides for network benefits and discounts including prescription discount benefits. In regards to prescriptions please note that not all prescriptions will be covered fully as with any benefit plan. A full summary of plan benefits was provided to the Partner before, and after enrollment and is permanently available to the Partner through the Partner Portal. This document provides a detailed schedule of hospital and medical benefits, network information, claim information and much more. For avoidance of doubt the BBB and Partner have been provided with a copy of the exact medical benefits document that was provided to the Partner.

Unfortunately, we are not privy to the customer's conversation with the marketing/lead company they spoke with, the enrolling company or the individual they spoke with at the time of enrollment. Regardless, for avoidance of doubt we encourage the Partner to call us to discuss the plan benefits and resolution for any concerns they may have.

**** beware of tgis “company”. Will charge you, act like an health insurance company, set up a portal all while you are not covered by any health insurance. The They will extract your personal info. and automate charges. Please report to ftc, bbb and also have website, portal, emails shut down.

We are deeply concerned to hear about your experience and take such matters very seriously. We are unable to locate any account with the details you provided. To investigate this matter thoroughly and address your concerns, we kindly request that you contact our compliance department directly at ********************************************************* Please provide any relevant details, such as the date and amount of the charge, and any correspondence you've had regarding the issue. We apologize for any distress this situation has caused and are dedicated to rectifying it. Your feedback is invaluable in helping us improve our services and maintain the trust of our customers.

We were told that this insurance company was accepted by all providers because they source from different health insurance companies. That was a complete lie. Every primary care that we already had would not take this insurance. They charged my card $1500 and would not refund it. It is a complete scam. Do not use them.

Innovative Partners takes Partner complaints and concerns seriously. Unfortunately it seems that the Partner is misinformed about plan benefits and details. This particular Partner enrolled in Innovative Partners Health Benefit Plan. This is a limited medical health benefit plan sponsored by Innovative Partners, LP. Please keep in mind that this Plan is not designed to be a major medical policy/plan nor is it designed to replace a major medical policy and has certain limitations and exclusions. The plan provides for network benefits and discounts including prescription discount benefits. In regards to prescriptions please note that not all prescriptions will be covered fully as with any benefit plan. A full summary of plan benefits was provided to the Partner before, and after enrollment and is permanently available to the Partner through the Partner Portal. This document provides a detailed schedule of hospital and medical benefits, network information, claim information and much more. For avoidance of doubt the BBB and Partner have been provided with a copy of the exact medical benefits document that was provided to the Partner.

Unfortunately, we are not privy to the customer's conversation with the marketing/lead company they spoke with, the enrolling company or the individual they spoke with at the time of enrollment. Regardless, for avoidance of doubt we encourage the Partner to call us to discuss the plan benefits.

a nightmare experience. its impossible to reach anyone by phone. I switched from my insurance of 25 years to this scam plan that didnt deliver ANYTHING promised. do not deal with them.

Innovative Partners has thoroughly reviewed the Partners concerns and would like to clarify the terms of the plan. The Partner enrolled in an Innovative Partners Health Benefit Plan, which provides network benefits and discounts. A full summary of plan benefits was provided before and after enrollment, and the information remains accessible through the Member Portal. We apologize for any inconvenience caused and are reviewing our customer service processes to ensure better communication in the future. We hope this resolves the Partners concerns, and we encourage the Partner to contact us directly with any further questions. We regret any misunderstanding regarding coverage. We have no prior record of outreach about this issue, but the Partner is encouraged to contact us directly for further assistance or clarification.

This plan is great for basic healthcare needs but doesnt cover more comprehensive services. I had some initial questions, and customer service was helpful, but I had to follow up a couple of times.

Thank you for sharing your experience! Were glad to hear that the plan meets your basic healthcare needs and that our customer service team was able to assist you. We apologize for the need to follow up multiple times and appreciate your patience. Your feedback helps us improve, and were here for you anytime you need support!

The customer service team has always been helpful when *** had questions. The plan fits my budget, and while it doesnt cover everything, it meets my most important needs. I would recommend it for anyone looking for affordable coverage.

Thank you for your thoughtful review! Were so glad to hear that our customer service team has been helpful and that the plan fits your budget while meeting your key needs. Your recommendation means a lot to us, and were here to assist you anytime you have questions or need support!