Complaints

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased two metal detectors for the first time from them I used them and It was broken the battery pack broke and the other one was spinning out of control and it wasnt even directing us to anything so I returned it and they took it and exchanged me with a different two metal detectors so I took these two metal detectors and Im working on them every day and theyre not working so I called the company and told him my situation and send them videos to prove to them that these two metal detectors are not working the way they should so I called them again finally after two months or three months weeks they pick up the phone and I explained to them the situation and they told me they cant help me because the warranty is expired but the warranty doesnt expire till 2023 and now they wont refund me or exchange me with a proper working metal detector this is my complaint.

  Business response

  11/30/2022

  We received the order from this customer on January 6th, 2021, then he just received the three devices immediately requested a return of one of the units and we accepted without any reason from the customer, even when we are a small business  and every return affected us and our finances because we brought this device just because was a requirement for the customer. 

  After 1 year and 2 months later, on March 4th, 2022 we received a return request for the other 2 devices, out of any return policy but we access to talk, he claimed that one device was broken and the another doesn't work properly, after 14 months is hard to believe that he received a device broken and until this time he noticed but even with that we gave him options to exchange these units because customer was very annoying calling us every 10 minutes and out of office hours. We gave him the new device options and he selected the two units of his preference that we sent to him on April 12th, 2022 and now after 7 months later he came back again with the same reasons, that the new devices are broken and didn't work properly, he is playing with us but as a good company we still offer them to contact customer service of the manufacturers and they could be able to help you but he didn't and he is insisting on another exchange, at this point we can exchange him new models and will be the same history, honestly he is taking advantage of us and we don't what else to do because he call us many times per day. We just want peace of mind with this customer, he should be on a blacklist buyer because this claim is very unfair.

  Business response

  12/14/2022

  Since the beginning he was playing because he bough three detectors and right away after received them asked for a refund of the most expensive. This customer bought in January 6th, 2021 two *********************, then after one year he said that they didn't work and we exchanged to him for other two models even without a valid reason because the detectors were working properly, and now he appears again and wants a new exchange for another two units, we don't know what he is playing with us, but we are a small and family business and we can't do this again, it has been almost two years and he wants new models from us, it doesn't make any sense.

   

   

  Customer response

  12/18/2022

   
  Complaint: 18480428
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************************* Because its a lie I ordered three and right away one of them had a broken charger device the second one when I Took it to ******* the battery and the battery pack broke after I used it so I send them a video and shipped it which cost me over $200 to ship then they told me they fixed it if I wanted it back and I replied no Id rather get something that is actually wont break again. I no longer trusted that metal detector The third one was spinning out of control and it was misdirecting us so I asked him if I can exchange to a different metal detector.  But I was not playing with them like they responded that is a total lie and that proves how corrupt they are.

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