Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was reached out to by the representative ***** ******** at Swift ************************************************* on Thursday, January 9th. ***** walked me through the process of setting up a moving quote for the end of February 2025. He told me they have a 48 hour cancellation period. However, he confirmed with me that I was able to receive a 7 day cancellation period, which was stated and signed in the contract. While on the phone with him and prior to signing the contract, I confirmed with him that I would receive a full refund if I sent written notice of the cancellation within the 7 day period. He confirmed. I reached out to him to let him know I was cancelling the service on Sunday, January 12th. He said he would let billing know. I sent an email with written notice to the billing / customer service department on Tuesday, January 14th. When I finally received a response, they said they could not refund the deposit due to them already assigning a carrier. Even though I cancelled within the 7 day cancellation period they gave me, they are still declining to give me the refund. It is not my fault that they already assigned a carrier, and I should not be punished by forfeiting my deposit because of their mistake. I want resolution of receiving my full refund.

  Business response

  01/27/2025

  The customer signed a cancellation policy which states there is 48 hours to cancel the move from the time of booking to receive the deposit back, there was also a carrier assigned to the customers move which will forfeit the deposit.  

• Initial Complaint

  01/16/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company grossly underestimated the amount to move knowing I would end up paying 3 times what they quoted. I canceled withing 24 hours but they blocked their number and are not refunding me.

  Business response

  01/27/2025

  We have not blocked any customer, we have many call logs with this customer and notes as well confirming he has been spoken to and emailed by the billing department. The cancellation policy states that once we have a carrier assigned to the move the deposit is non refundable. 

  Customer response

  01/27/2025

  This company misrepresented to me verbally that I had 48 hours to cancel if I wished. When I was on the phone with ******* to make the reservation he also misrepresented his company making it sound like they were the actual movers and not brokers. ******* also conveyed to me during our conversation that since my move was coming up in a couple weeks it would be good if I got signed up. So during this conversation he explicitly stated I'd have 48 hours to cancel and get a refund. He then had me electronically sign multiple documents which the only one he went over with me was the price and again.. he told me I'd have 48 hours to cancel if needed. Now I talked to him in the afternoon and less than 15 hours later I tried to cancel after figuring out they were a broker and reading all their horrendous reviews and similar complaints on how they have fleeced others the same way. I highly doubt they oaid a carrier overnight before my calls and texts first thing the next morning to cancel. I asked if they could provide documentation showing they paid someone already but they refused and quote obviously did not clear my payment and pay someone else in a 15 hour span overnight. There are numerous complaints with your organization the BBB regarding this company's business practices. I would like a refund of my money. If not recieved I am already in the process of filing a complaint with the *********************************** and will proceed. And yes after I told ******* I needed to cancel the next morning he said I'd get a refund but when the office told me differently and I tried to contact the salesman *******, my calls were blocked by him because he knew I was not happy. This company does this to numerous people and should and will be investigated for fraud on my behalf unless they send me a check for the full amount of $923. Thank you for your attention to rhis matter.

  Customer response

  01/28/2025

   
  Complaint: 22819270
  
  I am rejecting this response because:

  This company misrepresented to me verbally that I had 48 hours to cancel if I wished. When I was on the phone with ******* to make the reservation he also misrepresented his company making it sound like they were the actual movers and not brokers. ******* also conveyed to me during our conversation that since my move was coming up in a couple weeks it would be good if I got signed up. So during this conversation he explicitly stated I'd have 48 hours to cancel and get a refund. He then had me electronically sign multiple documents which the only one he went over with me was the price and again.. he told me I'd have 48 hours to cancel if needed. Now I talked to him in the afternoon and less than 15 hours later I tried to cancel after figuring out they were a broker and reading all their horrendous reviews and similar complaints on how they have fleeced others the same way. I highly doubt they oaid a carrier overnight before my calls and texts first thing the next morning to cancel. I asked if they could provide documentation showing they paid someone already but they refused and quote obviously did not clear my payment and pay someone else in a 15 hour span overnight. There are numerous complaints with your organization the BBB regarding this company's business practices. I would like a refund of my money. If not recieved I am already in the process of filing a complaint with the *********************************** and will proceed. And yes after I told ******* I needed to cancel the next morning he said I'd get a refund but when the office told me differently and I tried to contact the salesman *******, my calls were blocked by him because he knew I was not happy. This company does this to numerous people and should and will be investigated for fraud on my behalf unless they send me a check for the full amount of $923. Thank you for your attention to rhis matter.
  
  Sincerely,
  
  **** *******

  Business response

  02/03/2025

  Customer hired our company to assign a licensed and insured carrier and to move within less than 2 weeks, so yes our job is to assign the carrier IMMEDIATELY  to the move which the contract states forfeits the deposit. 

  Customer response

  02/03/2025

   
  Complaint: 22819270
  
  I am rejecting this response because:

  These people are lying.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  01/11/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled a move through Swift in September 2024. I paid for full packing and arranged for 56 boxes, queen size bed set, 3 -storage racks, and bedroom furniture. We had to schedule a not sooner than date. As we were in the process of moving, we were not going to be in the area to receive the goods for some time and were only going to be there for a week. I asked if the items would be delivered on the first available and was told they could not guarantee a specific date, but the items would be within a few days of the first available. The pick-up date was set and would occur on one of two adjacent dates and I would get a call a day before. Having not received a call, I spent the better part of the first day they were due. Late in the afternoon I finally received a call stating the movers would be there the next day between 12 and 3. The movers called at 6:30 P.M. and stated they would be there by 7:30. At 8:30 I received a call stating the next day by 2P.M. The movers called at 2P.M. and finally arrived, in a UHAUL truck at 2:30 with no boxes to pack. After arguing, I gave up and stated to pack the furniture and the boxes. I was not going to pay any more and I had already made arrangements to get the heavy stuff moved. When they left they stated I would get an invoice/inventory. I contacted Swift and asked for my packing refund. From this time, Swift's only reply to the plethora of mishandling, damage, delays, and the movers forging of my signature on paperwork was we are a broker and all of your issues have to be handled by the movers. The movers damaged 60% of my furniture, arrived over 30 days after the first available date, and appeared to leave my items out in the weather. Swift was contracted to find competent movers for me and assist in resolution of issues. They did none of this. The movers sent me a claim form, which I processed. The claim's people cancelled the claim because the movers would not respond. I am in the process of preparing court papers.

  Business response

  01/16/2025

  We do apologize about your experience with our company. We have spoken to you numerous times and attempted to resolve this issue prior per notes in our system. We can let the carrier company know about your claims being denied and see what how they can help you. 

  Customer response

  01/17/2025

   
  Complaint: 22798204
  
  I am rejecting this response because:
  I did not contract with the moving company. I do not have any official documentation from the moving company and am unsure exactly who they are. I contracted with Swift to achieve a successful move for my goods. The move was to include on time pick up and delivery, full packing, Disassembly and Reassembly of bed, and support in handling any issues. They failed on every count. I received assistance on the move of "we are not responsible for anything, contact moving company", evidenced  by the reply to this complaint, a phone shot of a bill of laden document with my signature forged, my goods over 30 days late, 60% of the furniture damaged, and unassembled bed, and a final phone shot of the delivery document with my son's signature. The claims document was canceled because the claims folks could not get a reply from the movers. When trying to write a bbb complaint against the movers, I had nothing to go on. When I looked up the laden number it was noted that they lost their insurance. Once again points to failing to fulfill the contract.  I could have dragged my furniture on the ground and left it out in the rain for free. I did not need assistance and $2700 for that. But in the lawsuit I can rightfully state I did everything I could to resolve without going to court.
  Sincerely,
  
  ******* *******

  Customer response

  01/18/2025

  Now that we were able to see the furniture we realized why they couldn't assemble the bed. They didn't deliver the rails or screws!! The chaise lounge was missing the 3 pillows must be the same spot. Further examination  shows damage on 100% of the furniture pieces. Looks like a single person tried to move it and just drug the furniture.

  Business response

  01/24/2025

  We do apologize about any damages that have occurred, we can provide the claims information for you to file a claim with insurance. 

  Customer response

  01/24/2025

   
  Complaint: 22798204
  
  I am rejecting this response because:
  I filed the complaint forms. ****, from the complaint form company tried to contact the movers and never received a reply. He gave up and closed the complaint. In preparation for our suit, we filed a complaint with the ************************ against the moving company. The moving company's response, the same people that were providing the status and the number you gave me, told the ** Attorney General that they had schedule conflicts and had nothing to do with the move. It was passed to someone else. Once again, your company was responsible, the only contract that exists, to move my items efficiently. I have forwarded your company all pictures, files, responses, received from all parties involved, except for this last bit of information. I request an immediate refund of all monies paid for the move, as you failed to honor the contract. I request monies for the damage caused by irresponsible movers that you chose.

   

  Sincerely,
  
  ******* *******

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was sold a moving service under fraudulent terms. I was promised flexibility and the ability to cancel any time before the truck was dispatched.A few weeks later I was informed via telephone that none of that was true, and in order to receive enough space for my move I would have to pay $1100-1500 more than my original cost.I was willing to still use them to move a portion of my goods, but their truck broke down on the day they had scheduled me for.I asked for a refund and was refused.I'm not expecting any resolution from this company, since their business model is built on exploiting the ignorance and trust of others, but perhaps this complaint will prevent them from cheating others in the future.

  Business response

  01/16/2025

  To whom it may concern, 

  Our contract states that we do have pick up date flexibility in regards to changing those pick up dates and placing the move on hold but not in regards to the cancellation policy. The cancellation policy states the customer has 48 hours to cancel the move the customer booked the move on 10/09/2024 and we attempted to pick the customer up on 01/07/2025 but the customer did not answer our many attempts to reach him. The deposit is non refundable.

  Customer response

  01/16/2025

   
  Complaint: 22783942
  
  I am rejecting this response.

  Regardless of the letter of the gobs of fine print, Swift Shift is fundamentally built on taking advantage of people looking for help with a move. Honesty and transparency are foreign concepts to the people working at this business.

  Their model is to offer an extremely attractive deal, take a deposit, then proceed to give abominable service in the hopes that customers forfeit their deposit and they can keep several hundred dollars without providing any services or value.

  These are truly despicable people without a shred of decency or integrity.

  I can only imagine the amount of hurt they must **** in their hearts to choose a profession where their primary role is to ruin someone's day by cheating them out of their money. It's sad to realize there are people in this world so devoid of goodness that they are willing to trade the health of their souls for money.

  I paid these fraudsters $1150 and got absolutely zero benefit - to the contrary, they insulted me, wasted my time, and injected stress into my life before I finally realized the nature of their character. It was an expensive ******* but I am thankful I didn't pay them more, and that I've made it this far in life without encountering people willing to compromise their integrity so cheaply.

  I truly hope they find peace, and perhaps healing for whatever emotional damage allows them to hurt others with such callousness.

  
  Sincerely,
  
  ******** ******

  Business response

  01/24/2025

  We do apologize for the experience the customer has had with our company , the customer booked on 10/9 and seems like he refused the services with the carrier which forfeits the deposit. 

  Customer response

  01/24/2025

   
  Complaint: 22783942
  
  I am rejecting this response because:

  As I stated before, the contract has no bearing on your shady business practices. You did nothing but take $1153 from me and in return all I got was verbal abuse and stress.

  What a shameful way to make a living....

   

  If you want my consent to consider this resolved, send me a check for the full deposit amount of $1153 - you did nothing to earn it.

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  12/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Swift ************************************************* on 11/29/24 for a moving quote from **************, ** to *******, **. I spoke with ******* ******* and was quoted around $2200. We went over my inventory of furniture and about how many boxes I would need moved. He emailed me the moving estimate #*******. I called back on 12/5/24 to confirm the move and pay the deposit. ******* told me that the price had changed. I was quoted around $2568. He stated based off of the items I told him that I am moving i should need 300 cubic feet on a truck. After paying my deposit, I was transferred to someone else who again verbally reviewed my inventory. Closer to my move another representative called to review my inventory for a third time. The movers arrived on 12/14/24. The movers were from ********************************. They were subcontracted by Swift Shift. After viewing and measuring my items they told me that I needed 755 cubic feet and I would have to pay an additional $4110 for my move to *****. I explained that this was unfair as I already reviewed my inventory multiple times with the company I booked with. They stated Swift Shift put Medium sized boxes on my inventory list, but my boxes were large and my furniture was bigger than expected. I contacted Swift Shift and asked to speak with a manager. They stated no manager would be in u til Monday. ***** tried her best to assist me during this time. She asked the driver to send her pictures of my items that would he moved. She said from what she could see 755 cubic feet would be the appropriate amount of space needed. She apologized and stated she did not know why ******* did not ask for pictures of my items. I was forced to pay the additional fee as I am relocating for a new job and have to work on Monday. I asked the mover about additional insurance for my items. He stated that is not something that he is able to offer me as this myst he set up 4-5 days before my move. Insurance was never offered to me when arranging this move. Terrible experience!

  Business response

  01/13/2025

  To whom it may concern, 

  The customer had more items that were moved which used more space, she signed all paperwork was aware of the revised costs and was aware that on delivery the items would be delivered in an 18 *******. The contract states what you can be charged additionally for, she was charged accordingly.

  Customer response

  01/13/2025

  Thank you for your assistance in this matter. Please ask them to provide you with the initial quote/contract that I signed. When I arranged this move, the agent (*******) asked me what items I needed to be moved. I stated:
  King size bed with head board and footboard
  King size mattress and box spring
  Dresser with mirror
  1 Nightstand
  Floor mirror
  Full Size mattress with box spring
  Head board and bed frame
  Sectional 
  Coffee table
  2 TVs
  
  
  After I gave him this information verbally, he stated that it sounds like I would qualify for their Minimal Move which included 20 boxes. I told him 20 boxes would be fine. ******* asked if I could go buy boxes for the TVs and bags for the mattress. He stated all other furniture would be disassembled, packed, and wrapped upon pick up. Not once during this process did he ask for pictures nor specify dimensions for any of my items of boxes. When the pickup driver arrived, he stated that my furniture and boxes were bigger than expected. He stated I would need more cubic space. That was not fair to me as a consumer that the agent did not do their job correctly and ask me for detailed information to provide me with an accurate quote. They came to pick up my items on Saturday and I had a flight that left at 7am the next day. I was faced with a dilemma to either pay the unexpected additional cost or not have my items moved (which would cause me to miss my flight and not report for work on Monday).
  
  
  Furthermore...as you can see on 12/14/24 I indicated that an 18-******* could not fit into my neighborhood. Upon pick up my items were loaded onto a box truck. The company still proceeded to transfer my items to an 18-******* despite me telling them this info up front. They called 1 hour upon delivery and stated they would be pulling up on an 18-*******. Again, I told them that would not fit into my community. They stated I could pay the Courier fee of $700, go get a Uhaul and they could load them onto the U-Haul but would not move them into the house, or they could unload my items at a storage facility. This was yet another unexpected cost due to an error on the company's part. Swift Shift did not disclose this cost for a Courier fee when I initially booked this move.

   

  Had I refused to pay the increased cost for the move on 12/14/24 then I would have lost my $1300 deposit. Had I refused to pay the courrier fee of $700 my items would have been returned to ************** with a re-delivery fee. This company baited me into booking with them and continued to mount on costs in order to have my items delivered.
  
  
  
  -Armani

  Customer response

  01/14/2025

   
  Complaint: 22688970
  
  I am rejecting this response because:

  Thank you for your assistance in this matter. Please provide the initial quote/contract that I signed. When I arranged this move, the agent (*******) asked me what items I needed to be moved. I stated:
  King size bed with head board and footboard
  King size mattress and box spring
  Dresser with mirror
  1 Nightstand
  Floor mirror
  Full Size mattress with box spring
  Head board and bed frame
  Sectional 
  Coffee table
  2 TVs
  
  
  After I gave him this information verbally, he stated that it sounds like I would qualify for their Minimal Move which included 20 boxes. I told him 20 boxes would be fine. ******* asked if I could go buy boxes for the TVs and bags for the mattress. He stated all other furniture would be disassembled, packed, and wrapped upon pick up. Not once during this process did he ask for pictures nor specify dimensions for any of my items of boxes. When the pickup driver arrived, he stated that my furniture and boxes were bigger than expected. He stated I would need more cubic space. That was not fair to me as a consumer that the agent did not do their job correctly and ask me for detailed information to provide me with an accurate quote. They came to pick up my items on Saturday and I had a flight that left at 7am the next day. I was faced with a dilemma to either pay the unexpected additional cost or not have my items moved (which would cause me to miss my flight and not report for work on Monday).
  
  
  Furthermore...as you can see on 12/14/24 I indicated that an 18-******* could not fit into my neighborhood. Upon pick up my items were loaded onto a box truck. The company still proceeded to transfer my items to an 18-******* despite me telling them this info up front. They called 1 hour upon delivery and stated they would be pulling up on an 18-*******. Again, I told them that would not fit into my community. They stated I could pay the Courier fee of $700, go get a Uhaul and they could load them onto the U-Haul but would not move them into the house, or they could unload my items at a storage facility. This was yet another unexpected cost due to an error on the company's part. Swift Shift did not disclose this cost for a Courier fee when I initially booked this move.

   

  Had I refused to pay the increased cost for the move on 12/14/24 then I would have lost my $1300 deposit. Had I refused to pay the courrier fee of $700 my items would have been returned to ************** with a re-delivery fee. This company baited me into booking with them and continued to mount on costs in order to have my items delivered.

  
  
  Sincerely,
  
  Armani *****

  Business response

  01/16/2025

  The customer provided a list of 31 items to our company and moved over 50 at the end of the day, she had more items she was charged more for the items and the additional space used on the truck PER THE CONTRACT. Although the customer may have mentioned the 18 ******* wont fit that does not stop the movers from coming in the 18 *******, again our contract states that all deliveries are done on an 18 ******* and if it doesnt fit there is an additional cost that is required due to the movers having to unload the items from the large truck into a smaller truck then unload again from the smaller truck to the home..  

  Customer response

  01/16/2025

   
  Complaint: 22688970
  
  I am rejecting this response because:

  Swift ************************************************** contract states, "Most movers within the Swift ************************************************* network perform the pick up using a 26-foot box truck. Most deliveries are made using a tractor trailer." The word most is not inclusive of ALL. I was not notified of what company my move was being transferred to, if the company would be picking up in a box truck, or if they would be delivering in an 18-*******. This information should have been disclosed to me prior to the company showing up to pick up my items and prior to 1 hour before delivery. When Arena Van Lines picked up my items on 12/14/24 I indicated on the paperwork that a tractor trailer would not fit in my neighborhood. They proceeded to transfer my items to a tractor trailer without my knowledge or approval. 

  In regards to me moving additional items, I had 20 boxes that were to be moved on the moving truck per my initial inventory. There were additional items that I planned to pack inside of my SUV when shipping it, and other items that I were being shipped via *****. However, when I paid for the additional space of 755 cubic feet, the mover stated that they would be able to fit additional items. Therefore, he wrote out a new inventory of what was being moved. The mover originally told me that I would need additional space because my items were "larger than expected." He stated that they knew I had a coffee table, but it is large. He stated my king size mattress was thick and my boxes were also bigger than expected. Again, Swift ************************************************* did not ask for dimensions nor pictures. Had they asked for specifications, then I could have been provided with a more accurate quote for moving rather than incurring unexpected cost along the way. 

  This entire transaction was a scam. I was baited into this transaction with a low cost. When the company came to pick up my items I was faced with the decision of forfeiting my deposit of $1300 and not having my items moved, or pay $2800 more than expected. When the company came to deliver my items I was faced with the decision of having to pay a $700 courier fee, or have my items sent back to **************, ** and pay a $700 re-delivery fee. 

  Their website says, "With our transparent pricing, you can rest assured that the final cost we agree upon is exactly what you will pay, with no hidden fees or surprises." That is false advertising! The final cost agreed upon is not what I paid, and there were multiple hidden fees and surprises at every stop. 

  
  Sincerely,
  
  Armani *****

• Initial Complaint

  11/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I booked a moving service and placed the deposit. I was informed there would be a 48 hour cancellation period for a refund minus 10% for the cancellation. I agreed. I called to cancel 26 hours after signing the contract and my refund was denied because they already booked the carrier before the 48 hours. It is not my fault they chose to book the carrier before the 48 hour cancellation period had ended. Per the cancellation agreement: If a move is cancelled within a 48-hour period from the original time of booking and signing the agreement with SWIFT ************************************************** the deposit shall be refunded in full minus 10% due to processing fees.

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On November 1, 2024, I search the internet for a moving company. I was later contacted by ***** ****** from Swift ************************************************* ****. I explain the circumstances that my daughters were moving from ****************, *** to *********************, Al. I was given a quote and told that half ($1,756.00) was due once the movers pick up the furniture and the other half due on delivery. The movers arrived on November 2. 2024 around 2 p.m. They informed my daughter that the quote was to low, they wanted a total $11,000.00. I called Swift and told them to cancel because i could not afford their new quote. The movers then offer to move some of the furniture for $7,500.00. I told them no and they departed. On November 4, 2024 my account was charge $1,756.00. I called Swift and inform them that they had charged my account for a service that had been cancel 2 days before. I want my money return or criminal charges for theft.

• Initial Complaint

  11/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We moved from ************* to **************. We left out things there to be moved here. We hired Swift Shift movers. We spoke e first representative on October 8th. His name was *****. When we spoke with him he asked us repeatedly how many bedrooms our hose was and how many boxes we have to move . We told him it was a one bedroom house, and that we have about a hundreds boxes and three upholstered chairs two kitchen chairs and two small tables. No appliances, no beds.He went through the list and said ,ok so 75 boxes and some furniture,no appliances, no beds. We repeated that we thought it was more like one hundred boxes. He said oh thats ok you can add boxes when the second call is made about a week before they pick e load. So we said ok. He told us it would cost ******** dollars . He said it would be broken up into three payments. The first payment would be *******. So we paid it Then we got a call a week ago for a different person that was confirming the amounts we told him what ***** had told us . He said ,OH so you have 25 more boxes than you reported the first time . He said ok then it would cost another ******** for the extra twenty five boxes but he would give us a five hundred dollar discount, and if we didnt pay him that day the move would be on hold. So we paid *****. That day . A family member was ther to greet them and open the storage units. The said they were only contracted for four hundred and fifty ,CUBIC FEET , not SQUARE FEET ! we have 275 square feet to move. We were NEVER told it would be qubic feet. Only the number of boxes and furniture.The movers then told us the price has now gone up to a total of ********* and if we didnt send ******** or more right then they wouldnt move anything.Of course we refused and wouldnt pay that, so they could just forget it,and just go.We tried to call the company, of course no one would pick up. They gave us another number before they left and they wouldnt answer either. We just dont know what to

• Initial Complaint

  10/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are moving items from 2 storage units in ************, ** to our home in **********, ** (~45 min driving distance). I was quoted $5842.72 for the move on 11/2/2024. The manager **** ******** assured me there would be (2) 26 trucks to transport our belongings. I gave him an inventory of the larger items, the size of the storage units, and the % full. They cashed my deposit of $3728.40 within 2 days of the agreement on 10/3/2024. A *** ****** called 10/28/2024 to confirm the inventory list. He barely started the conversation and told me it would be a $10,000-$15,000 job, not the quote I received. When I explained that NOtHING had changed he said yeah, this happens a lot. I told him this bait and switch is unacceptable and I wanted a refund. He said it is non-refundable. I emailed ***** a *** that had previously emailed about the move and asked for assistance. She stated the same, non-refundable. I asked for a supervisor and was given another contact. I emailed ****** who stated the same thing. They said IF I paid the additional $2114.32 they would allow me to move some items in a 13 truck. What a scam!

  Business response

  11/11/2024

  The customer was not allocated two moving trucks, she had 746 cubic feet allocated on her contract based on items given to us... IF he customer requires additional space the price is subject to change. Customer cancelled outside of the 48 hour window which will forfeit the deposit. 

• Initial Complaint

  10/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On October 22, 2024, I spoke with Swift ************************************************* about transporting my sons belongings from ******** to *******. Initially, I had planned to rent a moving truck myself, but after submitting my information online, I was contacted by multiple moving companies, including Swift *************************************************.I spoke with a sales ***resentative who informed me that while they couldnt guarantee delivery by Monday, they could guarantee it by Wednesday. He implied that another company I considered was unreliable and advised me against using them. After a lengthy conversation, I trusted Swift Shifts assurances of prompt delivery and contracted them instead of handling the move myself.On October 30 (the date items were supposed to be delivered), I called customer service to check the delivery status and was told my items were in storage, scheduled for shipping on November 4, with delivery by November **** later than promised. The ***resentative further stated that the company does not provide guaranteed delivery dates, contradicting the assurances I received. When I requested a transcript of my conversation with the sales ***resentative and asked to speak to a manager, my requests were denied. **************** says they record the sales call. I believe in this recording you will clearly hear the sales *** discussing when it will be delivered by. The customer service *** says my contract doesnt guarantee delivery. That may be so but you will hear the sales *** explain the contract and how my guarantee pick up dates are listed with immediate delivery so it would be there between Monday-Wednesday.I see clearly that he was just saying what was needed for me to sign the contract not what was true. Upon further investigation, I found similar complaints on the BBB website, reflecting a pattern of misleading sales practices at Swift *************************************************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩