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          Business Profile

          Newspaper Syndicates

          NewsMax Media, Inc.
          BBB accredited business seal
          BBB Accredited BusinessB Rated by BBB

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/26/2025

            Complaint Type:
            Product Issues
            Status:
            Answered
            I have unsubscribed from this site multiple times and still im receiving spam emails

            Business response

            01/27/2025

            On January 27, 2025, we removed the provided email, ******************* and will not add it to any further lists. We have also removed the name, address, and phone number from any future marketing programs. If the above email address is incorrect, please provide us the email address that has been receiving our marketing programs,and we will kindly remove it from our system.

            Please allow up to ten (10) business days for processing.

            If there is anything else we can do to help resolve this case, please let us know. We apologize for any inconvenience. Thank you.

            ****** *****
            Chief Operating Officer

          • Initial Complaint

            01/22/2025

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Unsolicitied spam emails from Newsmax

            Business response

            01/22/2025

            On January 22, 2025, we removed the provided email and will not add it to any further lists. We have also removed the name, address, and phone number from any future marketing programs. Please allow up to ten (10) business days for processing.

            If there is anything else we can do to help resolve this case, please let us know. We apologize for any inconvenience. Thank you.

            ****** *****
            Chief Operating Officer

            Customer response

            02/03/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *** *******

          • Initial Complaint

            01/20/2025

            Complaint Type:
            Product Issues
            Status:
            Answered
            Newsmax and its various entities send me numerous unsolicited emails daily. I never signed up to receive these emails. I open the emails only to unsubscribe, which I do almost every single time I receive them. Yet, they persist. This has been going on for months. I need them to stop.

            Business response

            01/22/2025

            On January 22, 2025, we removed the provided email and will not add it to any further lists. We have also removed the name, address, and phone number from any future marketing programs. Please allow up to ten (10) business days for processing.

            If there is anything else we can do to help resolve this case, please let us know. We apologize for any inconvenience. Thank you.

            ****** *****
            Chief Operating Officer

            Customer response

            01/22/2025

             
            Complaint: 22835149

            I am rejecting this response because: I have received at five e-mails from Newsmax today. YOU NEED TO STOP SENDING ME EMAILS!!!

            Sincerely,

            ******* *****

            Business response

            01/24/2025

            On January 22, 2025, the provided email, ************************** was removed.

            If the above email address is incorrect, please provide us the email address that has been receiving our marketing programs, and we will kindly remove it from our system.

            Please note it may take up to ten (10) business days which would be February 5, 2025, for processing. 

            We apologize for any inconvenience.

            ****** *****
            Chief Operating Officer

          • Initial Complaint

            01/17/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            My e-mail has been spammed daily by NewsMax, several e-mails per day, every day. I have "unsubscribed" from NewsMax many different ways, yet I continue to get their SPAM. I have blocked, reported NewsMax as a scam/spam. I do not have NewsMax apps on all devices at all.I sign up only to wach TV on my PC. That is all. Please remove my e-mail. All I wanted to watch TV on my PC. NewsMax start to act like Chinese TEMU.

            Business response

            01/21/2025

            On January 17, 2025, we removed the provided email and will not add it to any further lists. We have also removed the name, address, and phone number from any future marketing programs.Please allow up to ten (10) business days for processing.

            If there is anything else we can do to help resolve this case, please let us know. We apologize for any inconvenience.

            Thank you.

            ****** *****
            Chief Operating Officer

            Customer response

            01/21/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ****** *********

          • Initial Complaint

            01/11/2025

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Newsmax magazine put through an electronic check for $49.95 (5 cents less than a felony) on my dad's account. Electronic banking is disabled on his account.They do this to steal money from elderly people!

            Business response

            01/14/2025

            On January 6, 2025, our customer service team spoke with the customer, ****** *****, on the phone about his subscription renewal. He explained he no longer wishes to subscribe and was given a full refund. The customer no longer has any active subscriptions and there will be no further charges.

            On January 14, 2025, after the complaint was filed our customer service team called the customers son, ******* *****,who confirmed his father has already received the refund check.

            If there is anything else we can do to help resolve this case, please let us know. We apologize for any inconvenience.Thank you.

            ****** *****
            Chief Operating Officer

            Customer response

            01/14/2025

             
            Complaint: 22799324

            I am rejecting this response because: the business starts subscriptions without permission. I found many complaints from elderly people verifying this practice. At a minimum this company should be required to maintain a file of recorded voice approvals that includes the customer providing payment information.

            Sincerely,

            ******* *****

            Business response

            01/24/2025

            On July 4, 2021, ****** ***** called **************** to place an order for a ****** subscription to Newsmax Magazine which came with a complementary radio for an introductory rate of $14.95. The following year, July 18, 2022, the automatic renewal for the subscription was not successful and the subscription expired.

            In December 2022, an offer was mailed to ****** ***** asking if he would like to re-subscribe. The order form was signed and mailed back to us along with a check to renew his subscription. See attached.

            Please note that a subscription is not processed without the customer agreeing to the terms. The terms are stated on the order form that the customer signs. The customer, ****** *****, signed up for the subscription, signed the form for the auto renewal and sent us a check in the mail.

            On January 14, 2025, we received the complaint. Our **************** Team contacted the customers son who filed the complaint, ******* *****, and he confirmed his father has already received the refund check from us. Again, the subscription has been cancelled, a full refund was given and there will be no further charges.

            Thank you.
            ****** *****
            Chief Operating Officer

            Customer response

            01/24/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ******* *****

          • Initial Complaint

            01/07/2025

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I am receiving several spam emails per day from Newsmax.com. I did not sign up for these emails and have attempted to unsubscribe several times.

            Business response

            01/10/2025

            On January 10, 2025, we removed the provided email and will not add it to any further lists. We have also removed the name, address, and phone number from any future marketing programs. Please allow up to ten (10) business days for processing.

            If there is anything else we can do to help resolve this case, please let us know. We apologize for any inconvenience. Thank you.

            ****** *****
            Chief Operating Officer

          • Initial Complaint

            01/06/2025

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Their Newsmax Plus throttles and crashes all during the day and night. I have sent them numerous emails about this problem. At first they replied they would look into it, then they just ignored me. I explained to them that their platform is only one I have a problem with so I know it's not my ISP nor is it any of my devices/equipment. Today I live chatted with one of their agents, I was told I was to be transferred to support for resolution. I was transferred to what looked like an IT contractor and was told if I gave them credit card information they will charge ME $30 a month to troubleshoot the problem. This is a Newsmax problem, the resolution is their responsibility. I see on face book other people have the same situation with Newsmax.

            Customer response

            01/07/2025

            From 3pm through 6pm today the app throttled/crashed approximately 30 times.

            Business response

            01/08/2025

            We apologize for the on-going technical issues. We have a server that is having intermittent issues with some streaming services. Our technical team is working diligently to resolve this issue as quickly as possible.

            Customer response

            01/10/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            **** ******

          • Initial Complaint

            01/06/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            My e-mail has been spammed daily by NewsMax, often 7 e-mails per day, every day. I have "unsubscribed" from NewsMax many different ways, yet I continue to get their SPAM. I have blocked, reported NewsMax as a scam, spoken with customer service via phone, to no avail. I have removed my NewsMax apps from all devices.

            Business response

            01/06/2025

            On January 6, 2025, we removed the provided email from all our email lists and will not add it to any further lists. We have also removed the name and address from any future marketing programs.  Please note it can take up to ten (10)business days for processing.

            If there is anything else we can do to help resolve this case, please let us know.

            Thank you.

            Sincerely,
            ****** *****
            Chief Operating Officer

            Customer response

            01/06/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***** ****

          • Initial Complaint

            01/06/2025

            Complaint Type:
            Product Issues
            Status:
            Answered
            I am getting multiple unsolicited Newsmax emails daily and have not been able to unsubscribe from them.

            Business response

            01/06/2025

            On January 6, 2025, we removed the provided email from all our email lists and will not add it to any further lists. We have also removed the name and address from any future marketing programs.  Please note it can take up to ten (10)business days for processing.

            If there is anything else we can do to help resolve this case, please let us know.

            Thank you.

            Sincerely,
            ****** *****
            Chief Operating Officer

          • Initial Complaint

            01/02/2025

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I am getting spammed by ***** emails a days from Newsmax. I have attempted to unsubscribe numerous times to no avail. Can someone please assist with getting my email address unsubscribed from NewsMax!!!!!

            Business response

            01/06/2025

            On January 6, 2025, we removed the provided email from all our email lists and will not add it to any further lists. We have also removed the name and address from any future marketing programs.  Please note it can take up to ten (10)business days for processing.

            If there is anything else we can do to help resolve this case, please let us know.

            Thank you.

            Sincerely,
            ****** *****
            Chief Operating Officer

            Customer response

            01/17/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***** ******

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          BBB Rating & Accreditation

          BBB accredited businessB

          Accredited Since: 1/30/2019

          Years in Business: 26

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          750 Park of Commerce Dr STE 100

          Boca Raton, FL 33487-3650

          Visit Website
          (561) 686-1165

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          Customer Complaints Summary

          486 total complaints in the last 3 years.

          348 complaints closed in the last 12 months.

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