Complaints

• Initial Complaint

  01/09/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In 2021, I joined Internet Mastery, a program created and managed by **** ********. I initially joined because I was selling on ****** and wanted to expand and grow my *********** part of the program, I attended in-person events in ********* and **********. During the Boca Raton event, attendees were presented with an investment opportunity to purchase ****. **** ******** personally promoted these **** as a lucrative investment, claiming they could be sold within a year for a substantial profit. Along with the purchase, we were promised virtual classes and in-person training focused on **** and the broader NFT ********* has now been three years, and we have yet to see these promises fulfilled.According to **** ********, we are still not allowed to sell the ****. When I reached out to him for guidance on how to sell or when we might be allowed to,I was told that sales could not proceed until all the **** in the collection were sold. This directly contradicts the initial assurances that they would be sold by now and that they would provide quick returns on our ************* date, there have been no training sessions, no classes, and no clear communication about whenor ifthese promised activities will happen. The lack of follow-through, transparency, and accountability is deeply concerning. I simply want a resolution and my money returned.

  Business response

  01/10/2025

  Thank you for your message. It's always important to understand, in any transaction, the facts. ***** ******* joined Internet Mastery in November, 2020 to learn how to sell on ******. She did well. She used the software, she used the prep center, she started making sales. And yes, she did attend a live event in ********** where she learned about the ** *** opportunity. Of course, any purchase where someone considers the opportunity to resell that purchase comes with risks and rewards based on inherent market conditions, however the value of this purchase was based on the deliverabilities of the purchase itself.  And, just like starting a business, it requires the participant to utilize the benefits of the purchase. What was promised with this purchase were published directly on the website. This purchase was NEVER sold as something that could be purchased and quickly sold within a year to recoup the investment in the services. They are as follows:

  
  Some of the Benefits of Holding an Inner Circle ***
  In-Person Meetups, Events & Masterminds (Has been done and continues to be done)
  Invitation to attend Inner Circle Celebration in ******** (Cruise or Resort) (November 2023, event held in ******, ******)
  Exclusive Networking (Has been done and continues to be done)
  Free Tradeshow Walk-throughs (6 of these have been done)
  Free VIP upgrades at ******* events (Has been done and continues to be done)
  Plus 1 guest at all '**' events (Has been done and continues to be done)
  Automatic upgrade to "Super Affiliate" (Has been done and continues to be done)
  3 ***'s = ****** *********** credits ($20,000 value). (Has been done and continues to be done)

  Limited to 499 total Members ... Eved

  All of this has been provided and more. In fact, ***** participated in several of these events initially. She attended an exclusive networking event. She received a free tradeshow walkthough. She received an upgrade to an ** Event.  

  The resale value of this purchase is based on market demand and will remain so. The marketplace determines the value of the resale of this purchase and like anything else, can go up or down over time. 

  There were never any promises that this purchase could be resold within a year or at any time other than when the collection was sold out. There is no lack of follow-through, transparency or accountability. In addition there would be no refund for the purchase of a program because, 3 years later, the benefits were not used. 

  With all of that said, here is the most recent communications via email with ***** ******* on this topic:
  
  December 17, 2024
  
  Im reaching out regarding the **** my husband and I purchased several years ago. Unfortunately, I can no longer see them in my MetaMask wallet. *** posted in the ******** group with questions about selling, and I also reached out to *****, who suggested I contact you directly for further assistance.
  
  Ive noticed these **** listed for sale on OpenSea, but every response from **** in the ************** indicates that we are not allowed to sell them yet. When we initially purchased these ****, we were assured by **** that they would be easily sellable and that the project would ****** an engaging *** community focused on learning and growth. Unfortunately, those promises havent been fulfilled, and it doesnt appear that they will be in the future.
  
  At this point, we simply want to recover the money we invested in these ****. I would greatly appreciate your assistance in resolving this matter and providing clarity on how to proceed.
  
  Thank you for your time and support.
  
  Best regards,
  ****** *******
  
  RESPONSE:
  Thanks for the email - and happy holidays.
  
  We will be posting instructions to sell ***'s in a few weeks from now. It wouldn't be on OpenSea however the info we provide will explain the process.
  
  The main value to recover would be from the interactions within the ** Community. You were part of that and actively participating and then disappeared. 
  
  Hope that helps.  Thank you :)
  
  Best Regards,
  Internet Mastery Support Team
  
  RESPONSE:
  Thank you for your response. To clarify, the **** were originally on OpenSea, which is why we had to create an account there in the first place.
  
  Regarding your comment about my supposed disappearance, Id like to point out that just because I wasnt actively participating doesnt mean I wasnt present or observing in the background. Regardless, this detail is irrelevant to the core issuethe misleading information about the ****, particularly the timeline and process for selling them.
  
  Its concerning that promises about resale opportunities and building a strong ************* havent materialized, and I feel this has had a direct impact on our investment.
  
  I appreciate your response, but based on the lack of resolution, Ill be taking the steps I believe are necessary to ensure a fair outcome.
  
  RESPONSE:
  Yes they were on OpenSea. They are on a different platform with the same info...
  
  With all due respect, everything promoted regarding the ***'s is in writing and it has been delivered as promised to members of the ** Community who used those services. There is no value to services for people who don't use those services. 
  
  For the record there was never a time frame promised or guaranteed for the ***'s to be available for sale. The concept of reselling ***'s is part of how the *** marketplace works and continues to evolve and change over time.
  
  What resolution is it ***** that you are claiming you are missing? I've told you that we would provide you details on how you can list your *** for sale. That is not something we are required to do - you can list it at any time if you have your seed phrase and details.
  
  The *** was sold as a value to ** Community Members. The people who used the ***'s have received incredible value. You have not. You have been complaining about the "lack of value" for a considerable period of time.  You began down that path of using the services and then stopped. That was my point.
  
  You purchased an Inner Circle Membership. You attended ** Live and you received a guest ticket plus a VIP upgrade ticket in *********. You participated in the ** Experience in ********* in 2022. 
  
  The ***'s are valid for 3 years. It was never stated nor promised that ***'s could be sold prior to the 3 years of the initial ************ were active in the community and then stopped 2 years ago.
  
  Please refrain from threatening us. It isn't necessary. The ***'s have been - and will continue to be - an incredible value for the people who are using them for the benefit they were created for. The ability to resell them will be available (with instructions) in the next few weeks.  We hope you will be patient enough for this information to be shared. We will send it to you as soon as it's available.
  
  Best Regards,
  Internet Mastery Support Team

  The value of the purchase remains - ***** chooses not to use them. If and when she is ready to take advantage of what was purchased, the opportunity will definitely be available for her to do so. In addition, as stated to her via email, the roadmap of the project will provide details as to how to resell that purchase for anyone that should choose to do so. We are more than happy to work with and help ***** list her items for resale although there is promise or guarantee of the sale or price of the sale - we will be providing this support to everyone who chooses to resell their initial purchase. 

  Customer response

  01/12/2025

   
  Complaint: 22791869
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

   

  Subject: Request for Refund Due to Breach of Agreement and Lack of Access to Purchased ****
  
  I want to provide clarity and context regarding this dispute. While the benefits mentioned in this situation refer to the perks associated with joining Internet Mastery (IM) courses, those are not the core of my concern. My primary issue lies with the **** I purchased and the associated promises made by Internet Mastery, which have not been fulfilled.
  Here are the key points supporting my refund request:
   1. Inability to Access Purchased ****
       I cannot see my purchased **** in my MetaMask wallet, nor can my husband view his. This is deeply concerning as **** are digital assets, and their visibility in our wallets should be guaranteed.
       Internet Mastery, through ***** ********, was responsible for ensuring that these **** were correctly added to our wallets after purchase. Their sudden disappearance raises questions about whether Internet Mastery or its representatives played a role in this issue.
       Despite reaching out to ***** ******** multiple times over several months, I received minimal responses. When I finally received a reply, I was directed to contact support. Unfortunately, support has not addressed the root issue: I cannot access what I purchased.
  2. Misrepresentation of Resale Opportunities
       I was repeatedly told by **** ******** that I could not sell my ****, even though other Inner Circle **** were listed for sale on OpenSea. This inconsistency is troubling and misleading.
       Many holders, including myself, were assured that the resale of **** would be a quick and straightforward process once they sold out. This has not happened, and I can provide testimony from other holders to substantiate this claim.
  3. Lack of Follow-Through on Promises
        On multiple occasions, **** ******** assured me via email that documents outlining the process for selling **** would be sent out within the week.
        The first promise was made on December 26, 2024. As of today, January 10, 2025, no such document has been sent.
        The second promise was made on January 10, 2025, again without follow-through.
        **** also stated that we would not be able to sell our **** on OpenSea but instead on another platform. To date, no information about this alternative platform has been provided.
  4. Unfulfilled Training and Events Promised with ****
        **** ******** explicitly stated that *** purchases would include training sessions and in-person events. An Inner Circle *** ******** group was even created for this purpose. However, no training or events have occurred.
  5. Lack of Proper Documentation
        I have repeatedly requested invoices for my NFT purchases and have not received them. This lack of documentation is unacceptable for a transaction of this nature and value.
  Proposed Resolution
  Given the above issues and the failure of Internet Mastery and its representatives to act in good faith regarding the selling, training, and accessibility of ****, I respectfully request a refund for the **** purchased by my husband and me.
  The breakdown is as follows:
       Cost per NFT: $3,267.33 
       ETH Conversion (1.9 ETH/NFT): $6,207.93 per NFT
       Total **** Purchased: 4
       Total Refund Amount: $24,831.71
  This resolution would compensate us for the lack of access, unfulfilled promises, and overall mismanagement of this process.
  Thank you for addressing this matter promptly. I look forward to your response.
  Sincerely,
  ****** *******
  
  

  Business response

  01/13/2025

  As always, we appreciate the opportunity to share the reality of the transactino.

  The Internet Mastery *** is an opportunity for *** holders to receive benefits from these ***'s. The value of the *** is based upon the provided services as a holder of an ***.

  ***'s, just like the price of Etherium fluctuate. It has ranged from $800 to $3500 - the price of Etherium at that time is what determined the purchase price. There has never been stated or in writing at any time any promise that ***'s would increase in value. That would simply be an impossible feat. ****, I purchased an *** in 2022 for $285,000 that today is work $75,000. That's what happens if you are "investing" in an ***. 

  And to be clear, as the creators of the ***'s we are well aware of the purpose of purchase - to provide benefits to IM users. Choosing to make a purchase for something, and then not using it, does not qualify for a refund of that purchase. If you purchase a car and don't drive it for 2 years, you can't return it for the price you paid for it.

  Subject: Request for Refund Due to Breach of Agreement and Lack of Access to Purchased ***s
  

  While we appreciate and understand ******** concerns, she simply doesn't understand cryptocurrency or how it works. I'll review each point to explain.

  
   1. Inability to Access Purchased ***s
       I cannot see my purchased ***s in my MetaMask wallet, nor can my husband view his. This is deeply concerning as **** are digital assets, and their visibility in our wallets should be guaranteed.

  ***'s can found in the user's MetaMask wallet. That's where they were sent and provided. This has not changed since they were initially sent to this customer. Thankfully blockchain technology tracks these transactions so we can prove beyond a shadow of a doubt they were provided.  It would not be the fault of IM if it can't found.
  

  
       Internet Mastery, through ***** ********, was responsible for ensuring that these ***s were correctly added to our wallets after purchase. Their sudden disappearance raises questions about whether Internet Mastery or its representatives played a role in this issue.

  Again, ****** simply doesn't understand. ***'s can't "vanish" and no, IM have no role in this issue.

  
       Despite reaching out to ***** ******** multiple times over several months, I received minimal responses. When I finally received a reply, I was directed to contact support. Unfortunately, support has not addressed the root issue: I cannot access what I purchased.

  We have repeatedly asked ****** if she has her keyword phrase to recover what she is missing. This was explained to every person in depth. If the keys are lost, the ***'s are gone. This is not the responsiblity of IM.  If someone buys something and then can't find it, that would be their responsiblity.

  
  2. Misrepresentation of Resale Opportunities
       I was repeatedly told by **** ******** that I could not sell my ***s, even though other Inner Circle ***s were listed for sale on OpenSea. This inconsistency is troubling and misleading.

  At the time of purchase, it was told that ***'s could not be sold for 3 years from the date of purchase. That is factual. Should someone choose to violate that policy, that would be a separate and unrelated issue. No one from IM team that created the project has ever sold an ***.

  
       Many holders, including myself, were assured that the resale of ***s would be a quick and straightforward process once they sold out. This has not happened, and I can provide testimony from other holders to substantiate this claim.

  Yes, this is true. It was said that the ***'s would be available for sale once the project sold out. Although that's not the entire truth. What was said was that ***'s can be sold once the project sells out OR the 3 year *** project date happens - whichever comes first. The 3 year time frame is May 2025. No one said it would be "quick and easy" - nothing in this business is quick and easy. 

  For the record, the *** project is active, people have been and continue to be using and receiving the benefits as promised.

  
  3. Lack of Follow-Through on Promises
        On multiple occasions, **** ******** assured me via email that documents outlining the process for selling ***s would be sent out within the week.
        The first promise was made on December 26, 2024. As of today, January 10, 2025, no such document has been sent.
        The second promise was made on January 10, 2025, again without follow-through.
        **** also stated that we would not be able to sell our ***s on OpenSea but instead on another platform. To date, no information about this alternative platform has been provided.

  OpenSea is simply a platform that people use to sell ***'s. It's just one of a dozen such platforms. We have chosen to use a different platform because they will charge people like ****** less fees to list and sell the item on. There is nothing wrong with that. 

  I must say - there is one comment that ****** has made that is correct.  We did say that would allow ****** (and by having an advantage it could mean great things potentially if there are buyers) as one of the first *** holders to get access to the document. And she is right that as of 1/10 the document hasn't been sent. We apologize for that. The reason it hasn't been sent is because I (as the person writing the document) have been in *********** as a result of the apocalyptic first that continue to rage. As the BBB will know, prior to relocating our offices in ****, our offices - for more than 20 years - were in ******************. My home (and still my families home) needed to be evacuated and is the path of destruction. We have students that have had their homes burnt down and have nothing left and we have staff members that have had to evacuate. So yes, I stated the document would be ready by a specific date and I missed that deadline. We all hope and pray that we can set our differences of opinion aside as we work thorough these tragic times.

  4. Unfulfilled Training and Events Promised with ***s
        **** ******** explicitly stated that *** purchases would include training sessions and in-person events. An Inner Circle *** ******** group was even created for this purpose. However, no training or events have occurred.

  This is nothing but a straight up lie. ****** participated in ********* at an *** event and an *** training. THEN, she disappeared and has NEVER attended another event again. We have held *** training (all recorded and archived) in our main ******** and at our LIVE in person events in *********, ********** and *********. we have held at least 8 of these events - of which ****** claims didn't happen. The only thing is that each one is on video with hundreds of people in attendance. We even held a 2 day event for *** holders in **************

  
  5. Lack of Proper Documentation
        I have repeatedly requested invoices for my *** purchases and have not received them. This lack of documentation is unacceptable for a transaction of this nature and value.

  The requests for invoices started just a few weeks ago. ****** has already been told that we don't typically save invoices from years in advance. She has records of her purchase. Again, whether it's unacceptable or not, the requests have just been made.

  
  Proposed Resolution
  Given the above issues and the failure of Internet Mastery and its representatives to act in good faith regarding the selling, training, and accessibility of ****, I respectfully request a refund for the **** purchased by my husband and me.

  The request for refund is denied. The cost, based on the price of ETH, fluctuates by the minute. 

  One of the benefits - and the main reason for purchasing 3 ***'s - is to receive ****** prep center credits. ****** didn't use them. And ****** stopped attended anything of benefit related to the purchase. As we've mentioned, the only reason that ****** the value of the *** is there is because she willing chose not to use the value of the purchaes.

  We are more than willing to help ****** resell her ***'s and recoup her investment - based on market demand - however just like there never have been... there never will be any income claims made or given. 

  Furthermore everything related to the purchase of the *** can be found here: *************************************** - this website has not been updated since May 22. The purchase of the *** was made. ****** didn't use the services and now wants her money back. She used the services - then stopped. 
  
  This is a 3 year project. The project still has 4 months left. For many members, because they are enjoying the services so much, we have extended the services provided at no extra charge. We are more than happy to extend the services to ****** since she has been missing in action for the last 2 years. In addition we look forward to helping her list the ***'s. We simply hope that she - or anyone else wanting to sell any *** - has their seedphrase. 
  
  Thank you to the BBB for reading this lengthy response.

  Business response

  01/14/2025

  As always, we appreciate the opportunity to share the reality of the transactino.

  The Internet Mastery *** is an opportunity for *** holders to receive benefits from these ***'s. The value of the *** is based upon the provided services as a holder of an ***.

  ***'s, just like the price of Etherium fluctuate. It has ranged from $800 to $3500 - the price of Etherium at that time is what determined the purchase price. There has never been stated or in writing at any time any promise that ***'s would increase in value. That would simply be an impossible feat. ****, I purchased an *** in 2022 for $285,000 that today is work $75,000. That's what happens if you are "investing" in an ***. 

  And to be clear, as the creators of the ***'s we are well aware of the purpose of purchase - to provide benefits to IM users. Choosing to make a purchase for something, and then not using it, does not qualify for a refund of that purchase. If you purchase a car and don't drive it for 2 years, you can't return it for the price you paid for it.

  Subject: Request for Refund Due to Breach of Agreement and Lack of Access to Purchased ***s
  

  While we appreciate and understand ******** concerns, she simply doesn't understand cryptocurrency or how it works. I'll review each point to explain.

  
   1. Inability to Access Purchased ***s
       I cannot see my purchased ***s in my MetaMask wallet, nor can my husband view his. This is deeply concerning as **** are digital assets, and their visibility in our wallets should be guaranteed.

  ***'s can found in the user's MetaMask wallet. That's where they were sent and provided. This has not changed since they were initially sent to this customer. Thankfully blockchain technology tracks these transactions so we can prove beyond a shadow of a doubt they were provided.  It would not be the fault of IM if it can't found.
  

  
       Internet Mastery, through ***** ********, was responsible for ensuring that these ***s were correctly added to our wallets after purchase. Their sudden disappearance raises questions about whether Internet Mastery or its representatives played a role in this issue.

  Again, ****** simply doesn't understand. ***'s can't "vanish" and no, IM have no role in this issue.

  
       Despite reaching out to ***** ******** multiple times over several months, I received minimal responses. When I finally received a reply, I was directed to contact support. Unfortunately, support has not addressed the root issue: I cannot access what I purchased.

  We have repeatedly asked ****** if she has her keyword phrase to recover what she is missing. This was explained to every person in depth. If the keys are lost, the ***'s are gone. This is not the responsiblity of IM.  If someone buys something and then can't find it, that would be their responsiblity.

  
  2. Misrepresentation of Resale Opportunities
       I was repeatedly told by **** ******** that I could not sell my ***s, even though other Inner Circle ***s were listed for sale on OpenSea. This inconsistency is troubling and misleading.

  At the time of purchase, it was told that ***'s could not be sold for 3 years from the date of purchase. That is factual. Should someone choose to violate that policy, that would be a separate and unrelated issue. No one from IM team that created the project has ever sold an ***.

  
       Many holders, including myself, were assured that the resale of ***s would be a quick and straightforward process once they sold out. This has not happened, and I can provide testimony from other holders to substantiate this claim.

  Yes, this is true. It was said that the ***'s would be available for sale once the project sold out. Although that's not the entire truth. What was said was that ***'s can be sold once the project sells out OR the 3 year *** project date happens - whichever comes first. The 3 year time frame is May 2025. No one said it would be "quick and easy" - nothing in this business is quick and easy. 

  For the record, the *** project is active, people have been and continue to be using and receiving the benefits as promised.

  
  3. Lack of Follow-Through on Promises
        On multiple occasions, **** ******** assured me via email that documents outlining the process for selling ***s would be sent out within the week.
        The first promise was made on December 26, 2024. As of today, January 10, 2025, no such document has been sent.
        The second promise was made on January 10, 2025, again without follow-through.
        **** also stated that we would not be able to sell our ***s on OpenSea but instead on another platform. To date, no information about this alternative platform has been provided.

  OpenSea is simply a platform that people use to sell ***'s. It's just one of a dozen such platforms. We have chosen to use a different platform because they will charge people like ****** less fees to list and sell the item on. There is nothing wrong with that. 

  I must say - there is one comment that ****** has made that is correct.  We did say that would allow ****** (and by having an advantage it could mean great things potentially if there are buyers) as one of the first *** holders to get access to the document. And she is right that as of 1/10 the document hasn't been sent. We apologize for that. The reason it hasn't been sent is because I (as the person writing the document) have been in *********** as a result of the apocalyptic first that continue to rage. As the BBB will know, prior to relocating our offices in ****, our offices - for more than 20 years - were in ******************. My home (and still my families home) needed to be evacuated and is the path of destruction. We have students that have had their homes burnt down and have nothing left and we have staff members that have had to evacuate. So yes, I stated the document would be ready by a specific date and I missed that deadline. We all hope and pray that we can set our differences of opinion aside as we work thorough these tragic times.

  4. Unfulfilled Training and Events Promised with ***s
        **** ******** explicitly stated that *** purchases would include training sessions and in-person events. An Inner Circle *** ******** group was even created for this purpose. However, no training or events have occurred.

  This is nothing but a straight up lie. ****** participated in ********* at an *** event and an *** training. THEN, she disappeared and has NEVER attended another event again. We have held *** training (all recorded and archived) in our main ******** and at our LIVE in person events in *********, ********** and *********. we have held at least 8 of these events - of which ****** claims didn't happen. The only thing is that each one is on video with hundreds of people in attendance. We even held a 2 day event for *** holders in **************

  
  5. Lack of Proper Documentation
        I have repeatedly requested invoices for my *** purchases and have not received them. This lack of documentation is unacceptable for a transaction of this nature and value.

  The requests for invoices started just a few weeks ago. ****** has already been told that we don't typically save invoices from years in advance. She has records of her purchase. Again, whether it's unacceptable or not, the requests have just been made.

  
  Proposed Resolution
  Given the above issues and the failure of Internet Mastery and its representatives to act in good faith regarding the selling, training, and accessibility of ****, I respectfully request a refund for the **** purchased by my husband and me.

  The request for refund is denied. The cost, based on the price of ETH, fluctuates by the minute. 

  One of the benefits - and the main reason for purchasing 3 ***'s - is to receive ****** prep center credits. ****** didn't use them. And ****** stopped attended anything of benefit related to the purchase. As we've mentioned, the only reason that ****** the value of the *** is there is because she willing chose not to use the value of the purchaes.

  We are more than willing to help ****** resell her ***'s and recoup her investment - based on market demand - however just like there never have been... there never will be any income claims made or given. 

  Furthermore everything related to the purchase of the *** can be found here: *************************************** - this website has not been updated since May 22. The purchase of the *** was made. ****** didn't use the services and now wants her money back. She used the services - then stopped. 
  
  This is a 3 year project. The project still has 4 months left. For many members, because they are enjoying the services so much, we have extended the services provided at no extra charge. We are more than happy to extend the services to ****** since she has been missing in action for the last 2 years. In addition we look forward to helping her list the ***'s. We simply hope that she - or anyone else wanting to sell any *** - has their seedphrase. 
  
  Thank you to the BBB for reading this lengthy response.

  Customer response

  01/16/2025

  I am writing in reference to the attached two emails from Internet Mastery, which was sent in response to their instructions shared earlier today regarding the process to sell my ****. While I reached out for clarification and assistance, their response has been unprofessional and retaliatory, which is both concerning and disappointing.
  And also in regards them providing me with my invoices.
  
  As a paying customer, I expect a certain standard of support, especially when dealing with complex processes like NFT sales. Rather than addressing my legitimate concerns and offering help, the tone and content of their reply suggest retaliation for simply seeking guidance. This is unacceptable and raises serious questions about their commitment to customer satisfaction and transparency.
  
  I kindly ask that this matter be reviewed promptly. I would appreciate clear and professional assistance in resolving the issues surrounding my NFT sale, without further hostility or dismissive behavior.
  
  Thank you for your attention to this matter. Please feel free to contact me if additional context or details are needed.
  
  Sincerely,
  ****** *******
  ************

  Customer response

  01/17/2025

   
  Complaint: 22791869
  
  I am rejecting this response because:

  I am writing in reference to the attached two emails from Internet Mastery, which was sent in response to their instructions shared earlier today regarding the process to sell my NFTs. While I reached out for clarification and assistance, their response has been unprofessional and retaliatory, which is both concerning and disappointing.
  And also in regards them providing me with my invoices.
  
  As a paying customer, I expect a certain standard of support, especially when dealing with complex processes like NFT sales. Rather than addressing my legitimate concerns and offering help, the tone and content of their reply suggest retaliation for simply seeking guidance. This is unacceptable and raises serious questions about their commitment to customer satisfaction and transparency.
  
  I kindly ask that this matter be reviewed promptly. I would appreciate clear and professional assistance in resolving the issues surrounding my NFT sale, without further hostility or dismissive behavior.
  
  Thank you for your attention to this matter. Please feel free to contact me if additional context or details are needed.
  
  Sincerely,
  ****** *******
  ************
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  12/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After conducting research, including reviewing Internet Mastery on BBB, I decided to enroll in the Pro Plan.However, I have since discovered that the owner, ****, incentivized students to post only five-star reviews by offering prep credits, which constitutes misrepresentation of the program. My experience with the Pro Plan has been highly unsatisfactory.I have encountered multiple issues, including:Discrepancies with the prep center, such as missing and mislabeled products.Overcharges for a newsletter subscription that was never delivered.Retaliatory removal from the ******** support group (a paid feature of the Pro Plan) after I brought up these concerns.I believe these actions reflect unethical practices and a failure to deliver promised services. Given the misrepresentation and my poor experience, I am requesting a full refund of all payments made.

  Business response

  12/24/2024

  It is always unfortunate when someone would make false comments publicly. So, to be sure that anyone reading this complaint understands the actual facts of what took place, please read through this response.
  
  In December of 2023, ******** ******** opted to participate in the ** PRO Plan - a program that provides coaching, software, support and prep services. At that time, ******** chose a 20 month payment plan. The total payments equal $13,000. To date, ******** has paid $8,000 YET she has received ALL $13,000 worth of services. What does this really mean - it means that ******** is fabricating complaints in an effort to get everything she received for nothing. The fact is, no refund will be offered and the full amount will be due to be collected. Let's recap.

  In March, 2024 ******** attended an in person event with our Company. In fact the videos she made (we are happy to provide them), she discusses how happy she is and how awesome her experience has been. We will post the videos on ******* and other social channels so that people here it in her own words.
  In August, 2024 ******** attended an in person event with our Company.
  In August 2024, ******** PURCHASED a ticket to an in person event with our company to take place in 2025.
  In the last 12 months, ******** has received 17 (yes, seventeen) 1-1 coaching sessions. For the record, every one of them was recorded for compliance purposes. Anyone who listens to these calls will hear how happy ******** is and how much gratitude and thanks she shares (and gives) to her coach for her success.
  In the last 12 months ******** has posted dozens and dozens (in fact she was a "top contributor") to the ** community
  In the last 12 months ******** has sent more than 3950 items to the *********** for processing. We will not spend the time to rehash (at this point, although it's all logged and documented) how many times ******** sent the wrong items, had no plans, didn't follow the process and then demanded people work extra just to fix the issues she created in the first place. If the prep center is so "incompetent" then why would ******** have sent more than 500 items to the prep center in the last 30 days of her 12 months of included prep credits.

  ******** has also had full access to software and tools that are exclusively provided to people in the plan she agreed to pay for even though she has only paid for 62% of the agreed purchase amount.
  

  If ******** was so unhappy with our company, why did she wait TWELVE MONTHS to make any comment or issue about any of the services provided? Because the 12 months of coaching have been provided and received - the 12 months of prep services have been received - and ******** wants to now complain her way out of paying her balance. 

  This is all unfortunate and clearly an inaccurate representation of her experience. 

  For anyone reviewing her "complaints" about the so-called grievances of services - remembering that ******** didn't make these comments at all until she had been in the program for 12 months - is that ******** has in fact sold more than $72,000 on ****** and more than $35,000 in the last 90 days.  In the last 90 days she has had coaching sessions and almost 1000 items processed through the prep center. Why would she continue to send items if she was so unhappy. We're confident she is not unhappy depositing her Amazon checks.
  
  ******** has paid us $8000 of the $13000 due. She has received $13000 in services. And she has sold more than $72,000 on Amazon - and made multiples from her investment in less than 12 months. 

  The final point regarding the ************** is also not true. For whatever reason, ******** has a victim mentality and believes everyone is out to get her. She believes that if she "doesn't get what she wants" that we will "retaliate" against her. Here's the fact. ******** has violated the terms of use of the **************. Attached are the terms of use that govern the ******** group. Rasheeda's continuous threatening messages violate the group policy - in addition, the admin's in the group reserve the right to remove anyone from such group that is not a community member in good standing. We do wonder - if ******** is so "unhappy" with our company, why does she want to be in the ** group in the first place? 

  We are grateful that ******** read real, authentic comments left on this website and other places. We are grateful she decided to join this program. We are grateful she paid $8,000 (and we will collect the balance due) and that she has sold more than $72,000 on ****** in 12 months - more than multiplying her return on her investment many times over. 

  Not only have all the services been provided - all the services that have not been paid for have also been provided.

  Yes it's true, we can't make everyone happy every time. And although we do our best, sometimes people are simply unreasonable. The only thing unethical is when someone wants their money back after all the hard work, effort and support provided... ******** wants to keep all her Amazon profits and get back the money she paid to get those profits? 
  
  We do wish ******** the best in her future endeavors, now that she has 12 months of education and understanding and has successfully launched a profitable Amazon Business. The on

  Attached to this response are screenshots showing just some of the work done for ******** from the ***********. 
  Attached to this response is the screenshot of the rules of the ** Group
  Attached to this response is the screenshot showing ******** was refunded $39.99 for the newsletter 5 DAYS before posting a complaint about the newsletter. Why was that mentioned as part of this complaint if she was refunded 5 days before posting this message.
  Attached is the screenshot of her sales from 12/14/23 (the date she started with this program) of $72,000 AND sales continue to come in on a daily basis.

   

  Customer response

  12/26/2024

   
  Complaint: 22728321
  
  I am rejecting this response because:

   

  To Whom It May Concern:

  
  I would like to formally address the situation regarding my access to the ******** ************** I have not violated any group guidelines, and I respectfully request proof of any alleged violation. It is important to note that I have not actively posted in the group for over six months, utilizing it solely as a resource for support, as outlined in the paid program. If I am paying for access to support services, I expect full access to all services or a refund in full.

  
  Additionally, I have attached screenshots documenting **** Ginsbergs practice of offering prep credits to students in exchange for 5-star reviews on the Better Business Bureau (BBB) platform. This practice constitutes misrepresentation of the company. I believe my removal from the ******** group was a direct result of bringing this issue to his attention.

  
  One of the screenshots attached (e.g., Screenshot 2024-12-24 at 8.01.18 AM) pertains to ******** **********, with several duplicates included for reference.
  Regarding the coaching sessions included in the program, I have not received all the sessions I paid for. The promised sessions are 30 minutes in duration; however, none of my sessions met that standard. This fact has been corroborated by an email from the company owner. Furthermore, any claims that I expressed gratitude for the program during these sessions are categorically false.

  
  With respect to video content, I must clarify that **** Ginsbergs actions came into question only after the videos were created. Following their release, he retained funds that were not rightfully his and attempted to disable access to software I had already purchased.
  

  Finally, I have consistently raised concerns about discrepancies at the prep center, particularly with items missing from bulk orders. I firmly believe that a thorough audit of the prep teams ****** accounts would reveal that my missing items were potentially redirected to their accounts.
  

  I look forward to your timely response and resolution of these matters.  I will be following up with other complaints such as Attorney General, FTC, IC3, etc. 
  
  
  Sincerely,
  
  ******** ********

  Business response

  12/26/2024

  ******** can respond to the response all she wants - She is in violation of the terms of the ************** and has been removed from such group. The terms of the ******** group are attached to this response.  As you can see, ******** continues to threaten our company and the owner of the company personally. She will not be allowed back in to the ******** group.
  We offered a settlement offline to ******** offline - she refused.

  ******** has received $13,000 in services and has paid $8,000 for these services. ******** has sold $75,000 on ****** and has made back multiples in profits from this opportunity
  

  The refund request is denied. 
  

  This comment: "Finally, I have consistently raised concerns about discrepancies at the prep center, particularly with items missing from bulk orders. I firmly believe that a thorough audit of the prep teams ****** accounts would reveal that my missing items were potentially redirected to their accounts." shows how delusional ******** ******** is - and that is simply unfortunate. If she was so upset with this process why did she send more than 600 items in just the last 90 days to the prep center.

  
  At this time we have forwarded ******** ******** case to our attorney and is prepared for collections as we fully expect her to not pay the remaining balance legally due to the company. We have already started preparing a full work up of documents for any other agencies as well.

  
  We have always - and will always continue - to attempt to resolve any situation that arrises. In this case, ******** is 100% unwilling to compromise unless it's her way. 
  
  For the info exclusively of the BBB - we offered to allow ******** ******** to get out of the $5000 balance due. We offered to waive the balance. All she had to do was agree. The agreement prepared included a confidentiality agreement (she doesn't want that) and agreements not to disparage or hold either party liable for any other "fees". She refuses. She wants the company - that helped her make tens of thousands of dollars - not get paid. That is unreasonable. 
  
  As always, Thank you for your help.

  Customer response

  12/26/2024

   
  Complaint: 22728321
  
  I am rejecting this response because:
  

  
  I would like to reiterate that I have not violated any ******** terms or conditions associated with my participation in the Pro Plan. As previously requested, please provide concrete evidence of any such violation. My request for a full refund stems from being unjustly removed from resources I paid for. The refusal to provide evidence of a violation while barring me from the ******** group, which is included in the Pro Plan subscription, justifies my entitlement to a full refund.
  To address additional concerns:

  
  No Threats Were Made
  I have made factual statements, which the owner and respondents appear to find unfavorable. However, disagreement with facts does not equate to threats. Furthermore, I have documented instances of paid incentives for students to leave five-star reviews, which is a clear misrepresentation of the program.

  
  Non-Acceptance of a One-Sided NDA
  I declined to sign the proposed NDA due to its one-sided nature and requested revisions. These requests were not honored by the owner.

  
  No Profit Was Realized
  Contrary to the owner's claims, I have not generated tens of thousands of dollars. In fact, any revenue earned was reinvested into Internet Mastery for program payments, tools such as repricers, newsletters (recently refunded), training sessions, and events. The claim that I am delusional about missing inventory is unfounded. If an audit were conducted of the prep center staff, it is likely that discrepancies in my inventory and that of other students would be uncovered.
  

  To resolve this matter:
  Restore my access to the ************** to honor the terms of the Pro Plan.
  If access is not restored, provide documented proof of a violation warranting my removal. In the absence of such evidence, issue a full refund for removal of a paid service. 
  Alternatively, if the decision to permanently remove me stands, issue a full refund for the services and access I have paid for.
  Issue a pro-rated refund for coaching sessions, I did not receive all which was included and Coach **** has now been fired so he is unable to provide the additional coaching. 

  
  It is clear that removing me from the ************** appears to be a strategic action to limit my communication with other students about my experiences. This removal, without evidence of a violation, constitutes a breach of contract.

  
  I remain firm in my position and expect this matter to be addressed in a fair and transparent manner. Failure to resolve it appropriately will leave me no choice but to pursue my rights further.
  
  

  
  Sincerely,
  
  ******** ********

• Initial Complaint

  07/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I attended their online seminar and they encouraged us to enroll in their classes which I got but never received any education while I am paying for the so called classes. I have never receive any calls from them and even any email regarding the so called online classes. The only time I got any notification from them was when my card automatically declined the payment that they were getting a month.

  Business response

  07/15/2024

  As always we welcome any feedback however we don't really understand why this was posted.  ***** joined the IM Community last September. ***** has had full access to all the software and support. The account is active. Live chat is available 7 days a week, 12 hours a day for questions and support. The private FB Group is available 24/7 for questions and support. We don't offer "classes" - we offer 1-1 Mentor sessions. ***** participated in 2 of these - on the second one requesting to schedule the time. We have no phone calls or emails of requests for help or any questions at all. While ***** says they were never contacted or has never spoken to anyone, we have the recordings of these sessions. They clearly happened.
  
  On July 14, after 3 months of NON PAYMENT, ***** randomly made a payment. From there ***** sent an email similar to this comment in this post. The support team responded within a few minutes with an update. At this time, other than this post, no one has heard back from *****.
  
  We have refunded the payment that was made yesterday. We're not sure why ***** actually made this payment and we have canceled *****'s account.

  All ***** had to do was respond to the email he was sent yesterday prior to making this post.

  We wish ***** the best of success in the future.

   

  Customer response

  07/15/2024

  I have read their response, and definitely not 100 percent true. I attached screenshots of my transaction with them in the pasts 3 months. As far as the classes are concerned, they did called me twice but no classes were done, I have requested them to do the classes on my convenient time and they never agreed on it. They were calling me while I was driving to work. 

  Customer response

  07/15/2024

   
  Complaint: 21987978
  
  I am rejecting this response because:

  I have read their response, and definitely not 100 percent true. I attached screenshots of my transaction with them in the pasts 3 months. As far as the classes are concerned, they did called me twice but no classes were done, I have requested them to do the classes on my convenient time and they never agreed on it. They were calling me while I was driving to work.
  

  
  
  Sincerely,
  
  *************************

  Business response

  07/15/2024

  ***** - when you signed up you agreed to complete a payment plan. The payments you made were part of that payment plan. You had full access to the software. You were called several times. YOU were too busy to speak. YOU never emailed back. YOU never called back.  you were not automatically charged in June. You were not charged in July. Then, you chose to enter your credit card details online and make a payment. After making the payment you posted this comment. Actually you sent an email first, which was responded to - rather than reply to the email you sent this message here. We're not sure what you are "rejecting". We've refunded your payment. We have canceled your payment plan. Your screenshots don't show anything other than you made previous payments. There's no issue with your payments. At any time you can all for help, email for help, ask for help on FB, etc. You are starting a business. It's your responsiblity to actively participate in that business. There is nothing we can do if you don't respond, don't request or don't interact. 
  
  Once again, we appreciate your feedback but there's not to "reject".  When you are ready to have your 1-1 sessions, simply email us or call us and we'll be more than happy to schedule them at your convenience. The original time was scheduled at your convenience - I listed to the actual phone call where you agreed to the time (that you supposedly couldn't make)... no worries, when you are ready to move forward just let us know.

  Customer response

  07/15/2024

  I have no problem on making the payments as you can see on my record, and I didnt know what happened on June, thats why on the text that you guys sent I asked what happened when there was no respond I was thinking that that was just a bogus text that I am receiving, and then more came thats when I started to realize that thats what it was, so I started to make the payment again.

  Customer response

  07/16/2024

   
  Complaint: 21987978
  
  I am rejecting this response because:
  

  I have no problem on making the payments as you can see on my record, and I didnt know what happened on June, thats why on the text that you guys sent I asked what happened when there was no respond I was thinking that that was just a bogus text that I am receiving, and then more came thats when I started to realize that thats what it was, so I started to make the payment again.

  
  Sincerely,
  
  *************************

  Customer response

  07/16/2024

  Hello, I sent my response yesterday, why didnt I see that on my communications history. Now they have their collection agency calling me again.

  Customer response

  07/16/2024

  Hi ********,

  My apologies, I was driving when I saw your message. I was wondering why this complaint of mine got closed out. I am still getting calls from their hired supposedly collectors regarding the payment that we were talking here. They also said that they returned my July payment because they terminated my subscription thats a lie. With that being said what do I need to do if this business does not stop harassing me?

  thank you.

  Customer response

  07/17/2024

  Hi ********,

  thank you so much for intervening with this matter. If I got a call from their collection people, should I let you know as well?

  And for the refund, will they refund me all the money that they got from me, from the start, since I have never received any services from them?

  thank you again.

• Initial Complaint

  05/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for this Internet ****** program. I felt extremely pressured to join. Then I gave them $ ******* or more. I tried backing out but they would not let me. I felt extremely intimidated. I felt really weird about it so I never signed the contract. Ive been trying to get my money back. I cant even do Amazon. I called many times. Then they turned loose on me this scary man who was yelling at me and screamed, Your not getting your money back!!! I felt bullied and intimidated. I dont know what to do. I cant do the program period. Just give me back my money!!! Ive been scared to press the is***. They say they gave me coaching but all we really talked about was my debit cards. Stop taking peoples money! I want my money back now! With interest! Stop making excuses! I DID NOT SIGN THE CONTRACT!!!!!!! Youre a bunch of crooks. I cant do it so what am I suppose to do just let you keep my money? I can get all these people together that have complaints and we can *** you! Send me a check now! I am going to expose all of you!

  Business response

  05/11/2024

  On May 13, 2021 *********************** signed up to get software and support for selling on amazon. All services were provided as agreed and promised. After using services and support, ****** contacted a customer support person on March 2022 where she demanded a refund - AFTER A YEAR of utilizing these services. At that time she told us (on a recorded line) that  "something has come up and she can't do amazon anymore. She wants a refund. I told her we had a 3 day cancellation window. She asked what could be done. I told her I would send her request over to the financial department but I could not guarantee anything. I told they would get back with her via email or phone." At that time, she was then contacted (more than 2 years ago) that we don't provide refunds after 12 months of using services and support to which she stated: "I don't care, have someone call me or I will create havoc."
  
  With respect to the overall amount paid to our company, the attached document will show that multiple payments were in fact refunded at the time of purchase. Refunds due are processed. Refund requests made after a year are not. Again, see attached. On this attachment you will see that this person is considered a risk due to high refunds.
  
  In regards to other comments made by *********************** - there never has, nor will there ever be any pressure for someone to start their own business. Yes, the request for a refund AFTER a year of access was in fact denied. We do not have any "scary man" that works with us. In fact everyone in customer service is a woman. We don't bully people or intimidate anyone. In fact the comment from ****** stating "I don't care, have someone call me or I will create havoc." shows that to be the case. ****** has not made a payment in more than 3 years. The comments made by *********************** are not based on fact - we have not heard from her literally in years until this comment. It's unfortunate.
  
  We are sorry that someone would choose to make threatening comments that are not professional. This is not how we conduct business. Our community has sold more than $200,000,000 on Amazon. Just as we didn't provide a refund after a year, we wouldn't provide a refund after 3 years. 
  

• Initial Complaint

  05/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  workshop 3/2-3/3. Encouraged purchase of program same day, on 14 openings each workshop. Basic, Elite, Pro.... but pushed pro to save time and time is money. If couldn't afford, payments were an option. Paid $1999 down and $599 month for 20 months. Had to sign before you really knew what was included in "support". Ended up being hundreds of videos and only one 10 min start appt and 30 min every 2 wk appt, but never complete instruction so you could work, just more "homework" and videos to watch. Was instructed to get prime corp services for estate planning, 1/2 price that day only for ******* lifetime, and Incite tax (prime) because "everything is a tax write off" and they can do our taxes for us in the next year for $2890 and then ***** monthly. (not aware of monthly charge). They would do 2023 taxes, (which only allowed 3 days to get ready, therefore it wasn't done). Have not started either program Incite tax or estate planning. Sent cancellation for estate planning 3/14 Sent cancellation for program due to stress of no help, videos to watch while working, caregiving etc and all was declined,stating that cancellation is not possible.

  Business response

  05/08/2024

  On March 11, ***** decided to become part of the IM Community. At that time she was provided the legal binding purchase agreement to which she signed and initialed in multiple places. The document is attached and can be reviewed to see the terms of purchase. Rather than choosing to pay in full, ***** chose the payment plan option. All services were turned on and provided. She had (4) 30 minutes to 60 minutes sessions in the last 8 weeks. She has used the prep center. She has ************************************** addition you will see an attached document of how many times we reached out to ***** to help her without her answering. Multiple times she didn't actually show up for her appointments. In reality, here's the issue. Just today, ***** sent an email that stated the following:
  "****, I was sleeping when you called due to Fibromyalgia flare. I have Fibromyalgia and the stress of trying to do this with working full time, caring for my 85 yo Dad whose in a wheelchair from polio and stress of cost is causing flare **** I need to step back and reclaim normalcy by CANCELING this program all together since it's causing distress in so many ways, cost included and reducing quality of life! "  At that time *****'s request for a cancellation was denied. Her recourse was to post this complaint. We understand that people say things that aren't true when they are upset - and we understand ***** has a lot going on in her life - we also understand the nature of the business and the signed contract that she agreed to (on her own). 
  We are sorry that ***** is struggling personally and we realize that life can be hard but it's unfair for anyone to simply make up falsehoods. We are not Prime Corporate. We can't tell you what tax services ***** paid for - that is not our company. We respectfully request that a report about a company that is not OUR company not be posted on our profile. We received no payment for those services nor do we ever suggest anyone make a payment like that. We suggest ***** contact that company for help and support.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Thanks to a friend I paid $39.95 for Internet Mastery's promotional two-day webinar called "The Best Amazon Course Ever." on 07/28/2023 with course taking place on 08/05 - 06/2023. It was taught by *************************, on the second day, he introduced a program called the "Internet Mastery Elite Program." He made us understand that the course was $9k to register, but if student registered on that day, they would receive a 30% discount. The selling points of the program were:- They would provide coach who would meet with the student for 30 minutes every two weeks for tips and tricks of selling on Amazon. - With expertise and know-how to select selling products they will give registered student ten unique selling products they could purchase and sell on Amazon. - That much of the $6k the student pays goes into their infrastructure they use in preparing the unique sellable items they would give to the student to sell on Amazon. - ************************* had many good things to say about the program and how it would help the registered student become a successful Amazon seller. Based on the above and a lot more that I cannot recall, and the opportunity to receive a massive discount, I paid $5,999 on 08/06/2023.After the payment, on 08/08/2023, a representative named *************************** sent me an email with the subject "Confirmed: IM Community Onboarding with *************************** on Wednesday, August 9, 2023,"I spoke to ******* on the phone, and she scheduled a mentor section for me with *******************. The next day, 08/10/2023, I had a Zoom meeting with ***. During the meeting, *** refuted all the selling points of the program stated above.Based on that I requested a refund. Not hearing from them, I contacted the credit card company to cancel the transaction. Two weeks, the money was given back to Internet Mastery with the bank claiming that they submitted proof of service, and for that matter, it was not a fraud.I am filing this complaint to request a refund of $6,038.95.

  Business response

  02/27/2024

  We always appreciate customer feedback however it does happen, more often than not, that the information provided by the customer is simply not accurate.
  
  ******************* signed up for the IM Program Elite and paid in full.
  
  ***** signed up online and prior to purchase accepted the terms of purchase, including the refund policy. A purchase cant be made without accepting the terms of agreement.
  
  In addition, ***** then signed a compliance agreement in which she read the full terms, signed them, initialed them and submitted them - ************* stamped from her IP Address. 
  
  As you will see from the notes (provided in a PDF upload to BBB), ***** showed up for her first coaching totally unprepared and not ready to participate so the session was held on her phone rather than an interactive zoom session. When she finally showed up she had a 45 minute session with ***.
  
  It was a great session with tremendously positive feedback. This session was recorded and archived and can be provided if necessary.

  Although ***** didn't show up for her first scheduled session she did attend the second. Sessions are 30 minutes. Her coach spent 45 minutes with her learning the process and the system. At the end of that session ***** seemed enthusiastic and excited to move forward. That event took place on August 21, 2023.

  In her complaint, ***** claims to have cancelled the program on August 10th. Yet, ***** had coaching weeks later. In addition she continued (through August) using the IM platform, the software, the training and more. 

  Then, on September 4, ***** signed a legal binding docusign agreement where she initialed and signed in multiple places her understanding of her purchase.
  

  Soon after (and more than a month after initially signing up), ***** requested a refund. This was denied. We do not offer a 30+ refund policy. 
  
  When ***** issued a chargeback with her credit card company, this information, along with her log in IP usage and recorded session with her coach was provided to the credit card company.  *****' credit card company quickly determined that ***** was not eligible for a refund. Now, 7 months later, ***** (who continues to have access to the program purchased) is not eligible for a refund.
  
  We hope that ***** will continue to use the IM tools and reschedule her coaching so she can continue this journey as she has lifetime access to this program.

  Customer response

  03/01/2024

  Complaint: 21351366
  
  I am rejecting this response because:

  (1) I want to express my dissatisfaction with the business response to BBB. The reason for my unhappiness is the level of inconsistency in their account of events. One glaring inconsistency exists between paragraphs 3 and 9 of the business response. In paragraph 3, they claim that a purchase cannot be made without accepting the terms of agreement. But in paragraph 9, they state that I signed a legal binding docusign agreement on September 4th, after making the payment on August 6th. If the terms and conditions were agreed upon before the purchase, how could I have made the payment before signing the agreement?

  (2) Here's what happened: I received a refund from the bank, but I didn't realize it was conditional. After the refund, the business sent me a request to sign a document multiple times. I thought it was part of the refund process, so I signed it. The business should clarify the timeline of events. I'm also confused about how they can claim that I signed a legal binding docusign agreement without legal guidance. Could this be a tactic on their part?
  
  (3) Check, in paragraph 5 they claimed: '***** showed up for her first coaching totally unprepared and not ready to participate so the session was held on her phone rather than an interactive zoom session.' What is the justification of their claim of me showing up 'totally unprepared and not ready to participate'? Is that because I was on my cell phone? Is Zoom not cell phone compatible?

  (4) Let it not be lost on us that they claim in paragraph 6: 'It was a great session with tremendously positive feedback. This session was recorded and archived and can be provided if necessary.' However, in paragraph 7, they claim: 'Although ***** didn't show up for her first scheduled session she did attend the second.' I am contesting this claim, as it is inconsistent with my experience. I also do not remember giving any feedback after I met with *******************. Therefore, I encourage BBB to request to see the 'tremendously positive feedback' they are referring to.

  (5) I am also contesting the claim in paragraph 7 statement 5: 'That event took place on August 21, 2023.' I only met ******************* once, and that was on 08/10/2023 (see Exhibit 1). If the business is adamant that their claim is true, they should submit evidence supporting their claim of events.
  
  (6) It is evident that the company is deliberately altering the timing of events to support its argument relative to paragraph 7, and if it disagrees with my conclusion, it should provide evidence to substantiate its argument.

  (7) I am also contesting that none of the business's claims in paragraph 8 is founded. As stated, I only met ******************* once, and that was on 08/10/2023 (see Exhibit 1). If the business is insistent that their claims are true, they should submit evidence supporting their claim of events and time stamps of me using their software. I want to put it on record that I have never interacted with their software.
  
  (8) I want to bring to BBB's attention that the *** file attached to the business's response, labeled "conversation.***", has nothing to do with my complaint. I hope this was an honest mistake and not an attempt to create the false impression that the conversation that took place between them and myself was shared.
  
  (9) In addition to the inconsistencies, the response failed to address my claim about why I requested a refund. As I mentioned in my initial complaint, I asked for a refund from the company because during the "The Best Amazon Course Ever" promotional two-day webinar, ************************* stated that registered students of "Internet Mastery Elite Program" will benefit from:
  
  -- Getting access to life coach who would meet with the student for 30 minutes every other week and teach them the tips and tricks of selling on Amazon.
  
  -- Give every registered student ten unique selling products they could purchase and sell using their Amazon account thanks to their expertise and know-how to select selling products every week.
  
  -- That much of the $6,000 the student pays goes into their infrastructure they use in preparing the unique sellable items they would give to the student to sell on Amazon.
  
  -- ************************* had many good things to say about the program and how it would help the registered student become a successful Amazon seller.
  
  (10) The business needs to refute that the benefits mentioned above were not highlighted in the promotional two-day webinar. If they do not agree with my summary of what ************************* stated the Elite Program offers, I will encourage BBB to review a copy of that webinar.

  (11) Apart from reviewing the webinar, can the business deny that ******************* refuted the benefits ************************* stated the Elite Program will offer when I met her? They claim to have a recording of our meeting, and I will encourage BBB to obtain a copy to see if we disagreed in the meeting about my expectations of the program. If I left the meeting "enthusiastic and excited to move forward," what happened that made me demand a refund?
  
  (12) Given above, I expected the business to address the reason for my refund demand in their response, but it's clear they don't prioritize customer satisfaction.
  
  (13) I want to address the business' claim that I spent 45 minutes in a meeting with *******************. I want to make it clear that this claim is an exaggeration. There is no way that the meeting lasted more than 30 minutes. Furthermore, ******************* was 15 minutes late to the meeting. The recording of the meeting will confirm the true duration of the meeting.

  (14) Regarding the business' refusal to issue a refund, they claim that I missed the refund period per their policy, which is three days after the purchase. However, I believe this policy is unfair in my case. I purchased the program on 08/06/2023 and did not have the opportunity to learn about the program aside from **********************;promotion of it until 08/10/2023, which is over three days from the day of purchase. This is not a balanced refund policy and feels tactical on the side of the business if it is even lawful.
  
  (15) I want to state categorically that I disagree with the business's response. They should do the just and honorable thing and give me my refund and the interest owed to me without further delay. Even though I know there is nothing honorable about their actions and inaction, I demand that they return my money and compensate me for the inconvenience caused.
  
  Sincerely,
  
  *******************

  Business response

  03/01/2024

  The information provided from the buyer is simply not correct.

  
  The data that Internet Mastery has provided is documented and recorded. It is 100% accurate. Phone calls and zoom recordings are archived and stored for tracking, along with emails.

  There is no confusion in what we stated - the only confusion comes from *****. When making a purchase at **************************************** the customer MUST ACCEPT the terms of purchase PRIOR to completing the payment. Once those terms are completed, a follow up document is also sent in which ***** signed and agreed to the terms. 
  
  ***** requested a refund. Her refund was denied, in writing. She was told that she was not eligible for a refund. Since she didn't like our answer, and doesn't feel that legal terms should apply to her, she issued a chargeback with her credit card.  The same information that was provided to the BBB was provided to her credit card. After reviewing the documents including the signed legal documents, the bank sided with Internet Mastery. The document signed was sent (again this is documented) the NEXT DAY after the purchase. It was signed 30 days later. In all seriousness, ***** should read what she signs.
  
  This is not a court of law - should one be necessary we will be more than happy to pursue (in ********************** per the terms) all the required information. *****' bank made the decision she was not *********** a refund. Nothing has changed in the last 7 months. Isn't it odd that it's been 7 months since the bank rejected her claim that this case was opened?

  
  When ***** rejects that she didn't show up for the first session, we actually an email FROM ***** stating that she would like to reschedule her appointment with almost no notice. ***** sent this email to our company.

  Everything promised in this program is delivered exactly as it is promised as is demonstrated by the $170,000,000+ in sales by this community. Nothing that is promised is not delivered.
  ***** didn't show up for her coaching sessions.
  
  She used the software - it works and continues to work as promised.
  
  100% of what is promised AND MORE is provided to every person we work with. If ***** isn't happy with ***, we would be more than happy to assign her a different coach and help her get started again. *** has worked with **** since 2017. We have reviewed the recorded sessino.

  
  The bottom line is that this purchase comes with a 3 day right of recision as signed for and agreed to by the buyer upon purchase from her digital stamp IP address and then in her written Compliance agreement.

  
  The refund request is denied. 

  Once again, we'll be more than happy to work with *****, continue to provide her with everything she paid for, add in a few extra months of prep services, add in some extra coaching and change her coach. The reality is that the only way this program doesn't work is if ***** quits. And since she's paid, and not legally eligible for a refund, we're more than happy to work with her to help her to succeed.

   

  Business response

  03/04/2024

  
  

  The information provided from the buyer is simply not correct.

  
  The data that Internet Mastery has provided is documented and recorded. It is 100% accurate. Phone calls and zoom recordings are archived and stored for tracking, along with emails.

  There is no confusion in what we stated - the only confusion comes from *****. When making a purchase at **************************************** the customer MUST ACCEPT the terms of purchase PRIOR to completing the payment. Once those terms are completed, a follow up document is also sent in which ***** signed and agreed to the terms. 
  
  ***** requested a refund. Her refund was denied, in writing. She was told that she was not eligible for a refund. Since she didn't like our answer, and doesn't feel that legal terms should apply to her, she issued a chargeback with her credit card.  The same information that was provided to the BBB was provided to her credit card. After reviewing the documents including the signed legal documents, the bank sided with Internet Mastery. The document signed was sent (again this is documented) the NEXT DAY after the purchase. It was signed 30 days later. In all seriousness, ***** should read what she signs.
  
  This is not a court of law - should one be necessary we will be more than happy to pursue (in ********************** per the terms) all the required information. *****' bank made the decision she was not *********** a refund. Nothing has changed in the last 7 months. Isn't it odd that it's been 7 months since the bank rejected her claim that this case was opened?

  
  When ***** rejects that she didn't show up for the first session, we actually an email FROM ***** stating that she would like to reschedule her appointment with almost no notice. ***** sent this email to our company.

  Everything promised in this program is delivered exactly as it is promised as is demonstrated by the $170,000,000+ in sales by this community. Nothing that is promised is not delivered.
  ***** didn't show up for her coaching sessions.
  
  She used the software - it works and continues to work as promised.
  
  100% of what is promised AND MORE is provided to every person we work with. If ***** isn't happy with ***, we would be more than happy to assign her a different coach and help her get started again. *** has worked with **** since 2017. We have reviewed the recorded sessino.

  
  The bottom line is that this purchase comes with a 3 day right of recision as signed for and agreed to by the buyer upon purchase from her digital stamp IP address and then in her written Compliance agreement.

  
  The refund request is denied. 

  Once again, we'll be more than happy to work with *****, continue to provide her with everything she paid for, add in a few extra months of prep services, add in some extra coaching and change her coach. The reality is that the only way this program doesn't work is if ***** quits. And since she's paid, and not legally eligible for a refund, we're more than happy to work with her to help her to succeed.

  Customer response

  03/04/2024

   
  Complaint: 21351366
  
  I am rejecting this response because:

  (1) Once again, I want to express my dissatisfaction with the business's response to BBB. The reason for my dissatisfaction is the level of inconsistency in their account of events and their continuous shifting of goalposts without addressing my claim or request.
  
  (2) To reiterate, in paragraphs 9 to 11 of my last response to the business, I pointed out that their response failed to address my claim about why I requested a refund, and they didn't provide any contradictory documentation to my claim. As I mentioned in my initial complaint, "I asked for a refund from the company because during the "The Best Amazon Course Ever" promotional two-day webinar, ************************* stated that registered students of the "Internet Mastery Elite Program" will benefit from:
  
  -- Getting access to a life coach who would meet with the student for 30 minutes every other week and teach them the tips and tricks of selling on Amazon.
  
  -- Give every registered student ten unique selling products they could purchase and sell using their Amazon account thanks to their expertise and know-how to select selling products every week.
  
  -- That much of the $6,000 the student pays go into their infrastructure they use in preparing the unique sellable items they would give to the student to sell on Amazon.
  
  -- ************************* had many good things to say about the program and how it would help the registered student become a successful Amazon seller."
  
  (3) The business needs to refute that the benefits mentioned above were not highlighted in the promotional two-day webinar. If they do not agree with my summary of what ************************* stated the Elite Program offers, I will encourage BBB to review a copy of that webinar. Why didn't the business take any action to address these issues if I am lying?
  
  (4) Apart from reviewing the webinar, can the business deny that ******************* refuted the benefits ************************* stated the Elite Program would offer when I met her? They claim to have a recording of our meeting, and I would encourage BBB to obtain a copy to see if we disagreed in the meeting about my expectations of the program. If I left the meeting "enthusiastic and excited to move forward," what happened that made me demand a refund? Did the business address any of the issues mentioned in the response? If not, what was the reason for not doing so?
  
  
  (5) They should submit proof if they claim the record proves otherwise. The request for proof is quoted below in paragraph 13:
  "I want to address the business' claim that I spent 45 minutes in a meeting with *******************. I want to make it clear that this claim is an exaggeration. There is no way that the meeting lasted more than 30 minutes. Furthermore, ******************* was 15 minutes late to the meeting. The recording of the meeting will confirm the true duration of the meeting."
  
  
  (6) The business keeps claiming that they have documentation and records related to my purchase and interactions with them, but they have not provided them to me despite my request. They continue to refer to these documents but have not released them to justify their claims. I am wondering if BBB needs subpoena power for the business to release these documents. Are they classified? If not, why are they only referring to them in their argument without making them available for review? If the documentation and records contradict what I am saying, then they should be released for BBB's review. 
  
  
  (7) The business also claims that there was no confusion in their earlier response regarding the document I signed. However, they only shared a document, discounting the "conversation.JPG", which has nothing to do with me. They should deny that they were not trying to sell the idea that I signed that document in line with my purchase. If they have a pre-purchase agreement, as they claim, why would they also have a post-purchase agreement? It makes me wonder if they only needed it for documentation to show to the bank, as I clarified in paragraph 2 of my earlier response.
  
  
  (8) I would like to bring to your attention that the business is making false claims by hiding behind documentation and records, stating that they had denied my refund request in writing. This is untrue, and if they claim otherwise, they should provide me with evidence of the denial notice for BBB review. 
  
  
  (9) Furthermore, it is unfair to characterize my action of contacting the bank for chargeback as an attempt to avoid legal terms. In fact, it was the opposite, as the seller did not make their religious reference of the three-day refund policy clear to me, as required by law. 
  
  
  (10) Lastly, it is incorrect to state that the bank has sided with the seller, as they have only reviewed the same document that the seller has shared with BBB. The seller's conclusion of the bank's action is unfounded and a stretch.

  
  (11) First, I want to address the matter of your submission to the bank. You made a lot of unsubstantiated claims, such as giving me access to your software, which I allegedly logged on to 64 times. However, you have yet to provide any record that shows you shared a software link with me. I am still contesting this claim and in my last response, I pointed out that you ignored this fact and continued to refer to it in paragraph 7. 
  
  
  (12) Secondly, I would like to discuss the stretch in your conclusion regarding the bank's action. As I stated in my initial complaint, the bank claims they submitted your response to my home address, but I did not reply within the appropriate time of their investigation. Additionally, the bank stated that you submitted proof that I paid you willingly and for that reason, they could not treat it as fraud. Therefore, to say that the bank sided with you as if they evaluated the case on the merit of how you are treating me, as we are asking BBB to do, is out of bounds and you know that.
  
  
  
  (13) In paragraph 3, statement 8, the business claims that they sent the document I signed the day after the purchase. However, I noticed that the document is dated 09/04/2023, so how could it be that they sent it earlier and dated it later? 
  
  
  (14) Although the business is right in saying that I should read documents before signing them, I believe that this is a tactic on their part. They are aware that "a Deloitte survey of ***** consumers in the U.S found that 91% of people consent to legal terms and services conditions without reading them. For younger people, ages *****, the rate is even higher, with 97% agreeing to conditions before reading." 
  
  
  (15) I am curious to know what the business will say in response to my question about them sending the document multiple times before I signed it.
  
  
  (16) Is the business threatening legal action in paragraph 4? As you correctly stated, the BBB is not a court of law. However, I want to assure you that I am equally willing to go to court if necessary. Oh, you are making it known that according to the terms, I can only pursue legal action in **********************, even though I am currently in ****. You should have kept that information to yourself. If the need arises, I will do my research.

  
  (17) My response to paragraph 5 is to kindly request that the claimed documentation and records be made available for review. 
  
  
  (18) It's disheartening to learn that the business is proud of the $170,000,000+ in sales achieved by the community, considering that some of it may have come from unhappy customers like me. To confirm this, one only needs to check the BBB complaint wall. It's not something to be proud of for anyone with a conscience. 
  
  
  (19) Additionally, if the program is truly viable without any dubious means, why would a company with over $170 million in sales waste its time over $6k? 
  
  
  (20) In paragraphs 5 and the last sentence of paragraph 6, the business repeatedly claims that I didn't show up for my coaching session. However, it's worth noting that in paragraph 6 of their initial response, they also claim that "It was a great session with tremendously positive feedback." I have refuted this claim and requested contrary documentation and records, but the business has yet to provide them.
  
  
  (21) I understand that you have yet to provide a record that shows that you shared a software link with me. I'm still contesting that you have not given me access to any software. In my last response, I raised this issue, but you ignored it and are still referring to it in paragraph 7. I would appreciate it if you could provide empirical evidence to support your claim of the mode of communication you used to share the software with me. 
  
  
  (22) Regarding paragraph 8, I don't think that the option of changing coaches and giving me more benefits for me to switch causes is the solution at the moment. In my opinion, you have no credibility, and I don't want to be associated with you in any endeavor. Thanks, but no thanks. Please refund my money, and that's all there is to it. 
  
  
  (23) I appreciate that ******************* has been working with ************************* since 2017, but this fact does not debunk my claim that ******************* contradicted the selling points of the program. I'm glad that you have reviewed the meeting. If you see anything that contradicts my claim, please share it with BBB, who is the referee, for them to review it. I'm wondering why you are not sharing it.
  
  
  (24) Based on your statement in the last-but-two paragraph, it appears that you have all the power. However, if needed, we will explore all possible options regardless. 
  
  
  (25) The business seems to be avoiding the issue by using a lot of logical fallacies. If they cannot provide documentation and records to refute my claims, they should give me my money back, compensation for the inconvenience caused, or stop wasting BBB's and my time and resources.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am filing a complaint against Internet Mastery at this time because I reached out to the company and failed to get any resolution directly. On 5/21/23, I attended a webinar called "The Best Amazon Course Ever." After the webinar, the attendees were given an opportunity to buy the program this company was selling and I signed up. The company sent a receipt of the sale but no terms and conditions nor financing agreement/contract were attached. On 5/24/23 I requested terms and conditions via email and provided my order number (ORDER ID: ********* and received no reply. On 6/1/23 I followed back up by email asking for the status of my request and I received a reply stating sorry for the delay and informing me that the individual who handles this type of request was out of the office until the following Monday. I was provided a link (****************************************) for me to go to look at the terms. This of course was not what I was requesting. No one followed up with me and I was not provided any documentation, thus on July 13th, I once again followed up in an email requesting an official invoice with terms and conditions of sale. I was once again given the link to look at the terms and told it was a digital transaction online and that the emailed receipt was my official invoice. I was also provided a financing document, which I was told was just for tax purposes and I did not need to sign it. When I received the document I asked why I was just receiving it and stated that it was my first time being made aware of the 3-day cancellation policy. The document included the interest they were charging me, the APR, and my right to cancel within 3 days. This company is doing business in violation of the **** and I let them know that had I received this document when I initially requested it, I would have canceled which would have been my right. I'm not ok with the interest rate nor that they're telling me that this is just a tax document. They are being dishonest.

  Business response

  08/27/2023

  As always we appreciate the feedback of a customer however in this case the report is simply not accurate. Prior to joining the IM Community, ********************* spent 8 hours a live summit. At that time the opportunity to purchase continuing education and software was explained multiple times. Options including paying in full without interest payments or financing the purchase over time. The interest payments were clearly explained. This customer chose to finance the plan - which could have been paid off early at any time without penalty and without interested. Due to financial limitations, this customer chose the buy now, pay later option with a down payment and then monthly payments. Of course, the sum of these payments (also clearly explained) was greater than the pay in full price. At that time, the customer went to the website and signed up. As a digital purchase, no signature is necessary - just as no signature is required to purchase anything online. She entered her payment information. The Terms and Conditions for the sale are REQUIRED to be accepted PRIOR to making a payment so stating that there were no terms provided is not accurate. As you'll see on the website, you can't pay until you've accepted the terms. The terms state the cancellation policy in multiple places. Attached is also the customers IP Address from which she accepted the terms and then made the payment. Whether she read them or not would be her choice as that is something we can't control. **** then had full access to the system. She attended Mentor Sessions. She utilized the software with more than 300 interactions. She access the support system. She sent items to the *** ********************* had full participation as if she had paid in full.  Then, months later she claims she didn't "sign" an agreement. Of course, this wasn't a concern while using the software or working with staff.  IM has provided everything as promised and disclosed the details of the purchase prior to payment being made. A "tax document" or "compliance" document is not required to agree to pay - accepting the terms and making the payment is all that is required. As a side note, ****'s special financing plan has already been financed as of her last payment - which paid for the services that have already been used. We wish ********************* the best of success in her future endeavors and hope that in the future she reads the terms of purchase before making a purchase online. 

  Customer response

  08/29/2023

   
  Complaint: 20527176
  
  I am rejecting this response because: I have not received anything from IM stating that I have satisfied the terms of the financing and that they will no longer be expecting or withdrawing additional payments against this debt. 

  Additionally, I have submitted a copy of the information retrieved from the website when you click on the link that IM provided to me. As I have already stated to them, their website is not static and therefore it is not acceptable to just direct someone to a link to review terms and conditions of sale. Those should have been provided to me at the time of the financing or no later than on May 24th when I requested them. That is why the **** exists. As you can see in other complaints for this business, they state that the financing document is a contract and that it is binding once the individual has initialed and/or signed. Now they want to argue that it is simply a tax document they does not require my signature. Where does the internet linked info disclose the interest rate, the APR or the right to cancel within the 3 days. Are they also disputing the fact that I was not provided the financing information (disclosure) upon request on the 24th of May? I most certainly could have chosen to cancel at that time and would have been within my right to do so. Additionally, they were supposed to follow up with me from our last communication on July 14th and this is the first communication from then since that time. 

  I ask that I receive documentation releasing me from further obligation of this debt from Internet Mastery.

  
  Sincerely,
  
  *********************

  Business response

  08/29/2023

  As we have previously stated, everything within this transaction has taken place including ****'s FULL USE ACCESS to the software, coaching and support from Day 1. With 300+ interactions, clearly there was never any attempt to cancel. The company has provided everything that was paid for an more. Although **** "thinks" she understand how we run our business, she does not. She is not part of our management team has continues to make comments that are simply false. At no time would we post within a message system like this something that is not true. We have already stated that we have no further interest in working with this customer, that no further billing will take place and that we wish her the best of success in her future endeavors. We have no hard feelings. We understand. The customer agreed to a payment plan with a down payment and then 18 payments - after making a few payments she simply didn't want to pay anymore so suddenly it's the companies fault. No problem - the plan has been canceled and no further payments will be charged. There is nothing to "reject" UNLESS **** wants to continue making payments. If she does she can notify us in writing. We do not use the BBB for customer or billing support. And we are not required to respond to these messages, although we have done so. Plan is cancelled. Billing is cancelled. It's time to move on.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After researching online Amazon training I decided to go with Internet Mastery I was really excited but that all faded within 5 days The credit card was processed on Feb 8 and I asked for a refund because of their failure to perform on Feb 14 I sent them an email telling them why I did not want to continue with them and wanted the ******* of SatisfactionThey responded that they didn't have that and I would not get my first deposit back of $2,999 After that I took it to my credit card company After 2 months my credit card denied my claim and the bank sent IM paperwork to me that IM gave to the bank.I could not believe it.First it was to small to read. I had to take a picture of it and blow it up before I could see what they were talking about IM said I had made13payments and I had used the platform for 30 days.WHAT?? I made 1 payment and asked for cancelation within 6 days IM sent the bank a timeframe of March **** of a IP address of me logging in also to small to read without taking a picture and blowing it up THAT was not my IP address and ******* were at all times of the early morning!! So here I am.IM is all about signing up for more money. **** deals, prep center which was not fully up and running $$$$They promised 10 **** deals a week for FREE....But they were not really deals that would work we had to really go find the products the **** was just a suggestion to get our brains working, I guess!! The one on one coaching was horrible. I couldn't believe my first call. I was so excited to go over things with him. He just stated talking and never stopped to ask how I was doing and if I had any questions. He said his spill and then needed to go. When I asked if I could recap, he said make it fast. IM send me the recorded call!! I also only received one call not TWO IM!! This company is trying to run a school off of ********** II used the chat, never got a response. The coach was bad. The updated videos were not updated...etc. I want my money back...

  Business response

  12/12/2023

  In this case the customer did not request the cancelation within the agreed time frame per the terms of use.They issued a chargeback and THEIR credit card declined that request due to the documentation provided to the cc company. While this person only used the system for a very short period of time, they would be in no position to make any valid determination of what worked or what didn't work. What really upset them is that their first 30 minute mentor session only lasted 26 minutes. As a result, we offered them TWO FREE mentor sessions.They refused. This IM Community has sold more than $170,000,000 using the exact same tools and support. It's very easy to blame IM without actually follow the process and yet the cc company agreed with the documentation for the initial payment. IM did allow the customer out of the remaining payments. IM works very diligently to make everyone happy. No one and no business is perfect. If there is an issue, it gets fixed immediately. In this case the 30 minute session was cut short by 4 minutes. The effort to satisfy the client by offering 60 minutes to make up for 4 minutes was refused. That's all you need to know. 

  Business response

  12/12/2023

  Client didn't can't cancel within the time frame. Agreed and signed cancellation policy is 3 days. After 15 days she issued a chargeback. You'll see the credit card denied her request. She did make 2 additional payments which we refunded and then allowed her out of her contract early without making additional payments. The client make all sorts of comments about how "nothing" works - if it's accurate that she never used it, how can she make all of these claims - which aren't true anyway?

  Customer response

  12/13/2023

  Ive moved on.  Buyer beware!

  Customer response

  12/13/2023

   
  Complaint: 20039082
  
  I am rejecting this response because:

  Ive moved on.  Buyer beware!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Internet Mastery claims to provide education regarding how to sell on Amazon. They claimed to be able to teach how to list and send things to Amazon. They don't provide what they claimed to.The coaching session was the coach talking about their success. Nothing was taught.I even asked what they can teach so the call isn't wasted and was given an inspirational quote.They only tell you that something new and exciting you can buy is coming up. All they ever are is speaking about how they are going to teach you if you give more money.There is little teaching happening and more inspirational I'm on a vacation you could be too going on.Would like to have my funds returned.

  Business response

  01/05/2023

  It's always unfortunate when people post blatant lies in an effort to get a refund.

  After attending a 9 hour live training ******* signed up to participate in an ongoing education program. Because she couldn't pay in full - we allowed her to finance the program. As you can see in the legally binding contract that she signed and initialed in multiple places, she agreed to what she would receive and what the stated written refund policy is.

  ******* is starting an online ecommerce business. Clearly it takes more than 14 days to make progress. Yes, the ******* videos are for education purposes, however they DO NOT WORK if the client doesn't have the software, support and prep services - which is all part of the program. It makes no difference where we post the educational videos - on FB or ******* as they are part of the program.

  As you can see from the attached notes, ******* attended ONE coaching session. She was late. Our company has absolutely NOTHING to sell to her. She asked about certain types of product sourcing and was told that she would have to invest in the business to pursue those options - NOT pay our company - simply invest in the business. The phone call session was recorded. We have listed to the recording. Nothing was for sale. Only training on how to find product to sell on Amazon - EXACTLY what was promised was and has been and will continue to be delivered.

  Our students have sold more than $154,000,000 on Amazon using this exact same program. At every step in the process the client was told that it takes time, effort, and learning to be successful. No one starts a business and makes money in 2 weeks over the Christmas and New Years Holiday.

  After the information was sent to the client and the refund request was denied, this false claim was made. There is no valid reason for this client to receive a refund. 

  We look forward to continuing to provide the help and support in growing her Amazon Business!

  Customer response

  01/06/2023

   
  Complaint: 18689127
  
  I am rejecting this response because:

  Im not sure why a business wouldnt be willing to part ways and just end the agreement. Instead of keeping an unhappy customer in their program. 
  Im okay with them keeping funds already rendered just dont want any fees going forward.
  Looking to come to a middle ground on this solution. Would like spyrivals off of my Amazon account also at this point. 

  
  Sincerely,
  
  ***************************

  Business response

  01/17/2023

  Complaint: 18689127

  *******,

  Please note the following:
  
  Yes, the initial training videos are posted on ********* which is irrelevant since without the software and prep center and BOLO Deals, the training has no value. 
  
  Second, if you signed a legal binding agreement - which we've attached - that provided a 3 day cancellation period... and you signed it and initialed it in multiple places... what is there actually to reject?

  Third, our students have sold $155,000,000+ on Amazon using this exact same system. 

  In speaking with our Account Manager - we have charged you $329 as the down payment. We are willing to charge you a $289 early termination fee that will cancel your contract and void it completely. 
  
  Please understand that the BBB is not a mediation platform. What you signed and initialed (along with your IP Digital Signature at time of purchase) is legally all we need to pursue the entire payment. Obviously we prefer not to do that. 
  
  Please confirm that you agree. We will charge you a one time early termination fee and then send you written confirmation that the agreement has been voided.

  
  Thank you. We wish you nothing but the best.

  
  I am rejecting this response because:
  Im not sure why a business wouldnt be willing to part ways and just end the agreement. Instead of keeping an unhappy customer in their program. 
  Im okay with them keeping funds already rendered just dont want any fees going forward.
  Looking to come to a middle ground on this solution. Would like spyrivals off of my Amazon account also at this point. 
  
  Sincerely,
  
  ***************************

  Customer response

  01/27/2023

   
  Complaint: 18689127
  
  I am rejecting this response because:
  
  I am limited on funds and not employed Im able to come up with $120 as a cancelation fee but that is all Im able to come up with as that amount Im borrowing. 
  Would you be willing to accept that as a cancellation fee? 
  

  
  Sincerely,
  
  ***************************

  Business response

  01/30/2023

  Yes - please send an email to ******************************* with resolution confirmation in writing and we'll send you an invoice. Then please update this page to agree that resolution has been confirmed. Thank you.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I agreed to this company's services and but found them to be ineffective and not to the level of excellence that their sales agent said this company was about. This company is charging my credit card $599 every month for services that I am not using and they are using my sales statistics as if they have helped me achieve it. I have filed a complaint before and the company's agent called me using inappropriate and bully tactics. I did, after his last call to me, tell him that I would think about recalling my complaint .. but I never recalled it and the complaint was closed without my knowledge or approval. This company is continuing to charge me monthly for services that I am not and will not use. I understand that this is not a subscription service (as was noted by the company's agent) but clearly I am not using a service and no written agreement was signed by me. I did give these people my credit card information but that in itself should not allow them to continue charging me for services that are ineffective and not being used. I am requesting for this company to discontinue any further charges.

  Business response

  06/06/2022

  ****** agreed to join the Internet Mastery Pro opportunity at this website. https://www.tbace.net/faststart - At that time, she had several payment options available to her. She chose to finance the program over time. This is not a monthly subscription but an entire training, support, mentor and software program. Rather than pay in full she chose to make a down payment and monthly payments. Upon making the purchase, ****** agreed to the terms and conditions which include a legally binding 3 day cancellation period. Whether ****** chooses to use the available tools and support is her decision as we are always available to help and support. Since she started with this program ****** has sold more than $12,484 on Amazon... in just 5 months she has sold more than entire price of the program. It's important to note that ****** had never sold on Amazon prior to utilizing these tools and support systems. As stated, ****** agreed to the services. We don't have a plan that allows someone to finance a program for 18 months and then simply not pay because they no longer want to do so. Since our community has sold $120,000,000+ using the same systems, it's clearly effective. And ******** results clearly show it's effectiveness. At no time have ever "bullied" any client. The good news is that all conversations with ****** have been recorded. In fact in that call, our team member spent almost an hour coaching ******, helping her with the mistakes she was making, and helping her to understand how Amazon selling actually works. After an hour of help, she agreed to remove the previous complaint. That too is recorded in her words. ****** is only be charged for the financing plan she agreed to when making her initial down payment. FYI, in order to purchase the program (on the link provided above) the terms MUST be accepted. It's a digital purchase so there is nothing to sign however the ** address ****** used when making her purchase with her credit card from her internet device, is the digital signature necessary. The services do not expire and we welcome the opportunity to continue to help and support ****** whenever she is ready for the help. Refusing help does not mean the help is not available. Since we have many, many students how have sold $1,000,000+ on Amazon we are confident we can help ****** scale her business when she is open to it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩