Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My complaint is the Bealls Florida division will not let you unsubscribe from promotional emails. In the email it says to click to go to a subscription manager. It instead goes to their main page and there is no such option. If you go to their privacy page it tells you to click here only there is no where to click. Opt-Outs. Click here to view and update your preferences and/or opt-out of the advertising, ************************** and *************************** cookies used for our Services.

  Business response

  01/24/2025

  We apologize that you are having issues opting out of our marketing emails. At the bottom of the marketing email, you can find the option to unsubscribe under Manage Your beallsflorida.com Subscription. There is a link in the section that says Unsubscribe here. Please allow up to ten days for removal.
  
  We have unsubscribed ***************************** from the list.
  

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Skechers wide fit size 10 sneakers brought back to store Bealls ************************************* On Saturday January 4, 2025 appox. 11:30 am to register sales person, I told her that I had a defected sneaker and showed her the sneaker and asked her to replace same or like sneaker she checked computer for my phone # and she said it wasnt listed. I told her I have an account. She said do you want to see the manager I said yes. A Mr. ***** appeared he said he could not replace the sneaker but would give me $3.41 cents back. I said no the sneaker has a defect and should be replaced. I did not have a receipt But had the box it was bought in over a year ago. Even though the sneakers are a third party item the store sold them should be able to replace them of same or like sneaker.

  Business response

  01/15/2025

  We attempted to reach the guest without success. We need more information regarding the transaction and need to speak with the guest so we can resolve.
  
  
  

  Customer response

  01/17/2025

   
  Complaint: 22767856
  
  I am rejecting this response because: I am on a cruise now and not at home, I can call 
  business Monday January 20, 2025 to resolve this issue. I will accept exchange.
  Sincerely,
  
  **** *****

  Business response

  01/24/2025

  We have communicated with Mr. ***** directly by phone on Wednesday 1/22/25 and came to a resolution.
  
  
  

  Customer response

  01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,Thank You
  
  **** *****

• Initial Complaint

  12/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a puff jackets size 7 for a girl black blue grandeur from Bealls on ****************** 11/4/2024 when the child put the jacket on the sleeve lining come out but the store said they don't carry that ******* don't have a recipe but I have a bank statement. That's the store I always shop for her but not anymore.i under stand you are an outlet store and the good but I still need answers as to why staff and mangers say they don't carry that item,they told me to go to target. And check the brand out I haven't been to target in 6 months

  Business response

  01/09/2025

  We have attempted to reach the guest without success. We need more information regarding the transaction and need to speak with the guest so we can resolve.
  

• Initial Complaint

  11/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ***** Department Store advertises Senior Day with 15% off merchandise on Tuesdays on there website. They dont and its false advertising. They should honor there website or remove it!!

  Business response

  11/30/2024

  Bealls Florida discontinued the senior discount a little over 3 years ago. We sincerely apologize if a third party's site such as ****** has advertised the senior discount, but we do not have this information advertised on BeallsFlorida.com. We do have a loyalty reward program called Bealls Rewards that you can sign up for in store or online. Each dollar you spend you will earn a point. For every 100 points a $5.00 reward will be issued to you. 

• Initial Complaint

  11/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Unscrupulous retail organization. Does not accept returns. Does noit have a human dealing with any consumer problems. No humanity in this entire organization in *********. *******.

  Business response

  11/26/2024

  We are attempting to reach the guest ******* ****** by phone so we can further assist/resolve.  A voicemail was left for the guest on Monday, November 25, 2024 at 5:42pm and November 26, 2024 at 10:08am. 

• Initial Complaint

  10/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  On 08/24/24, I visited Bealls. At register, the cashier asked if I would apply for a credit card to receive a discount on purchase. I said yes. After a few mins, she said I was approved and gave me a receipt that was to act as my card. During the process of applying, I gave the cashier my ID and she asked if my address on my Id was correct. I told her it was. I didn't have to enter anything on the electronic keypad. 10/7/24, I called Bealls because I hadn't received card and wasn't able to login online to make an account. When I called, the agent said the card was sent to a different address. She took my correct contact information and had a new card sent out.10/20/24, I received a bill for card. There was a $30 late fee on bill. At this point, I hadn't received card. I called support line and told an agent about late fee. I didn't understand how I was supposed to pay my bill, since I couldn't make an account online and didn't have card yet. She told me she could credit me a 1 time standard credit 15. I asked to speak to someone else, because the entire late fee should've been waived, since the issues as to why I wasn't able to pay my bill were no fault of my own. Also, during this conversation, she asked for my phone number for my account and my current number wasn't correct. It was old phone number, but I had previously called in and updated all my contact information on 10/7/24, but it still wasn't accurately updated.She escalated my call and I explained situation to the next agent. He told me the same thing, that all there can issue a ************************************************************************************************************** that he didn't want me to close the card, so he would credit the other 15 manually. The total of the bill in the beginning with the $30 late fee was $110.93. After the agent "credited" my account 15 manually and the standard 15 credit, he told me my total was $95.93. So he lied and assumed I couldn't do elementary math.

  Business response

  11/04/2024

  This complaint was sent to the wrong company. Please send the complaint to ************* that administrates the Bealls **** Credit Card for further assistance.  ************** ***************************************

  Customer response

  11/06/2024

   
  Complaint: 22492818
  
  I am rejecting this response because although the late fee and most recent issues were with the credit card company, the issue started with a ******* associate. She did not perform the duties of her job correctly, thus issues from then on followed.
  
  Sincerely,
  
  Mysteria ******

• Initial Complaint

  09/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Consistent dumping of metals from morning till evening. Consistent loud noise all day long and on weekends. This is at the warehouse distribution Ctr off 44th in *********. Also the security lights shipped e I. Our homes that border the facility. But the LOUD NOISE of the dumping is out of control. You can actually feel the ground shake.

  Customer response

  09/23/2024

  It is the Bealls Distribution/warehouse located off 44th in ********** 

  Business response

  10/21/2024

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the activities at our warehouse distribution center.Your concerns about the consistent dumping of metals, loud noise, and the impact of security lights on neighboring homes are very important to us.
  
  We are committed to addressing these issues promptly. Here are the steps we will take:
  
  Noise Reduction: The distribution center underwent a major renovation in one of our processing areas. The project is now complete, so you should no longer hear the dumping of metals and loud noises.
  
  Operational Adjustments: Our team will review and adjust the operational hours and methods to minimize the disturbance caused by metal dumping, especially during early mornings, evenings, and weekends.
  
  Lighting Concerns: We will assess the positioning and intensity of the security lights to ensure they do not disrupt the comfort of nearby residents.
  
  Distribution Center *******: ******* ******** **************. Please reach out if you have any further concerns.
  
  We appreciate your patience and understanding with this issue. Please feel free to contact us directly if you have any additional concerns or suggestions.
  Thank you for your feedback.
  
  ******* ********
  Divisional Vice President, Distribution Services
  Bealls, Inc.
  **************************************************************
  **************

  Customer response

  10/27/2024

   
  Complaint: 22321097
  
  I am rejecting this response because:

  earlly morning (4:30am) trucks backing in and slamming into dock. Drivers racing thru the docks area with empty trailers cruising over speed bumps sounding like they hit something. I would really appreciate that I/we meet with the one in charge to discuss concerns in person. We are the original owners and no one has even met with us when requested. I lost my job due to lack of sleep to be productive due to continual noise. I really want to discuss personally and be a good neighbor. Thank you
  
  Sincerely,
  
  ***** **********

  Business response

  11/06/2024

  Dear Ms. ************************ you for reaching out and sharing your concerns with us. I understand that the response to the lighting issue has not met your expectations and that this continues to affect your comfort at home. Your patience throughout this process is greatly appreciated.
  
  We acknowledge the points youve raised, particularly regarding the adjustment needed to prevent the light from shining directly across from your home. I will make sure this issue is escalated and reviewed thoroughly so that an appropriate solution can be identified. Additionally, I understand the disturbance caused by the early-morning truck activity. Ill communicate this issue as well to the relevant parties to see what steps can be taken.
  
  Thank you again for bringing these matters to our attention. If there are any updates, I will keep you informed. We will work diligently to ensure that a resolution is reached.
  
  Best regards,
  ******* ********
  Divisional Vice President, Distribution Svc
  **************************************************************
  **************
  

  Customer response

  11/07/2024

   
  Complaint: 22321097
  
  I am rejecting this response because:

  I want to meet personally. I can be reached via text  to my phone# ************ or email. My phone tends to not put calls through. The lights, fast driving w/emptytrailers over speed bumps is atrocious, the beeping of 1 particular driver which takes so much time to backup is unbearable. And the wall needs to be addressed. I really want to speak personally. I am a fair understanding neighbor. Thank you

  
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  09/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On Friday 30 August I purchase 3 pair of shorts from Bealls Florida via online shopping. On their website the price for 2 of the pair was listed for $19.99. I have copy of the email showing the price as $19.99. I also have a screenshot from their website showing the price as $19.99. Later in the day when I checked the status of my purchase I notice that they were only sending one pair. Thats understandable since it is the end of shorts season. What isnt alright is the change in price. They are now trying to charge me $32 for the pair. This was not a buy 2 pair to save. It was the price per pair. I called their customer service and I got the run around. I was told they would send me a mailing label and could return the over priced pair when they arrived and they would refund the $32 they are now charging. I said why could you pay to ship them to me and pay for me to return them, but you cant do the honest thing and keep the price at $19.99. The price I agreed to pay. I feel this is fraudulent on their part. I was asked to forward my the order emails for these shorts to Attn: ********. I took care of that on Saturday 31 August. I havent heard back. I also havent received a tracking number for these items. Photos should show the price I was quoted on my original order, the price on their website and the new inflated price I didnt agree to.

  Business response

  09/11/2024

  We have followed up with ****************** and left her a message. The guest ordered two pairs of shorts. One was priced $20 and the other priced at $32. Price adjustment was made for $12.01 on the guest order. The guest has been instructed to reach out to guest services if she has any concerns or questions. 

  Customer response

  09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am a frequent bealls customer ! Per my shopping history I have received $5 rewards from bealls from I store purchases and my last 2 visits I was given a $5 reward to use and it was used but not by me ! Per when I contacted the corporate bealls customer service I spoke to a rude lady around 9:15 a.m this morning and the lady was nonchalant as well as disconnected the phone on me when I disputed her response in regards to me spending the reward ! I stated that per my shopping history which the next lady that I spoke with after I had to call back because the first call the representative disconnected the phone on me ! ****** who was the generous customer service representative who confirmed my previous shopping history only consisted of toddler purchases and mostly size 7 so the size 8-20 was not me ! She was able to assist me ! but my issue was the previous encounter was unprofessional and uncalled for ! Which needs to be addressed! If she can hang up on me Im pretty certain I wasnt the only person she disconnected the phone on ! With that kind of behavior Im unsure if I would make future purchases with bealls !

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have made 3 purchases in the last year all of which the cashiers have told me they cannot find me in their system to apply points. I have my telephone number and information registered for many years. Most recent stores are: ************** two times and ***** once. Purchases total ******

  Business response

  07/26/2024

   

  We have found that the guest is not registered with our reward program.We have searched with the guests name and the phone number. We have also tried to reach **************** and left a voicemail to contact us at the earliest convenient time. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩