We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Trampolines

          DEFY Bradenton

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Trampolines.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/11/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I had set up a recurring monthly package, but canceled in May of 2022 when we moved 45 min away to Sietsa Key. I have called over the course of 6 months to try and get this cancelled and every month someone said they would resolve and credit the issue.After November, I could get anyone live or even left a message as the voicemail was always full.In December I logged a complain with my credit card to serve notice that I am contesting the charges.The credit card company serviced them notice and I am STILL being charged now in Jan. **** is fraud and at this point I with have to waste hours now cancelling this car and resetting your every auto payment I have on it has this has been my sole credit card for over 15 years.If they want to run a business they need to be able to stop auto payment and have someone other than a high school student who can resolve and issue.

          • Initial Complaint

            05/29/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            I submitted an email request to cancel my sons membership as required per the membership email. I have called and received no response. Still I continue to be charged monthly. I would like the two charges of $22.46 on 4/11 & 5/11 to be returned. Please refund a total of $44.92 to my card on file and complete the cancellation of my membership so that there are no further charges to my account. Please remove my card from your system.

            Business response

            06/27/2022

            Business Response /* (1000, 6, 2022/06/14) */ This response was taken verbally by BBB: All passes are for a 3 month lock in no matter what. We are able to confirm the customers cancellation has been received and she will not be charged any further, however no refund will be given as again the first 3 months are one charge. Consumer Response /* (3000, 8, 2022/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I submitted several requests to cancel prior to my BBB complaint. My 3 month mark would have ended in May. I submitted my complaint with BBB on 5/31. They have commented they would no longer charge yet they in fact charged me once again 6/11. They do not answer my calls, their voicemail is full & they also do not return my emails. Horrible business and extremely disappointed customer. I am not ok with the response and would appreciate a refund for June 11 at least. This is ridiculous. Consumer Response /* (3000, 11, 2022/06/15) */ ***Document Attached*** Please see attached documents as proof of request for cancellation on 4/20 & 6/7. I did not receive a response to either message nor did I receive cancellation as my most recent charge was on 6/11. Business Response /* (4000, 13, 2022/06/17) */ Sorry for the inconvenience. As stated before, each membership requires you to fulfill a 3-month minimum. Your 3rd payment was charged in May. In order to cancel, you must submit a cancellation request through our website. That is the only acceptable way to cancel. I have refunded your June 11th payment and you will not be charged any further. Consumer Response /* (2000, 15, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received confirmation of the refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7385 52nd Pl E

          Bradenton, FL 34203-8915

          Get Directions
          Visit Website
          (941) 900-4484

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.