Reviews

We are sorry to hear of Mr. C*****'s extreme disappointment, however we wish to reply to his complaints.
Regarding lack of communication, I have over 50 emails which I personally responded to as well as too many texts between us to try and count going back to March of 2022 before we even scraped his lot. Dirt was delivered to his job site in April of 2022 and we received his CO in October of 2024, so although 2 1/2 years is not at all what our builds were prior to the pandemic and four hurricanes, it did not take over three years. Yes, mistakes were made here and there over the build because humans build homes. But all were corrected. We give all clients a list of our subcontractors with their contact info and it is explained at their walk through, that they may contact the subs directly for any warranty issues. This is to streamline any repairs and scheduling of appointments. This is much more efficient for the client than them having to contact our office and then a third party trying to coordinate appointment scheduling. The sliding door and shower glass were identified as defective prior to his walk through and replacements had already been ordered. This was explained to him at his walk and when the items became available, they were replaced. We did a ninety minute walk through with him and repaired everything he found, so I'm completely unaware of drywall imperfections other than what was targeted and repaired. Yes, the landscaper had inspection issues and conveyed his sincere irritation at those involved. Again, people make mistakes and no excuses were made. He was kept informed regarding all of this. I continue to receive communication from him as recently as last week and have replied and handled his concern with the subcontractor, so as unfortunate as this complaint is, it is filled with inaccuracies. We stand by our product quality and are sorry he is so unhappy.

This is quite a generalized statement, however this is the only thing he may be referring to. This gentlemen has been closed out (CO'd) for just over two years. We recently heard from him asking us to repair garage floor cracks because he is selling his home. We advised him that he was out of warranty and garage floor cracks are not a warranty item in Florida anyway unless they displace or separate more than 3/16ths of an inch. If he felt he had a structural issue, he has a 10 year structural warranty for which he has the documents in order to make a claim.

We stain and fleck all garage floors as a standard in order to minimize the cosmetics of floors which crack, but many times these cracks are inevitable in this area.