Complaints

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have had this proper for about 3 years the rent started off at 573a month in 2020 And over the three years we have had it it has went up to 730a month in 2024 we do not live in home yet due to it being in a horrible condition we had to get new furnace and do all plumbing over there was a pipe burst and the ceiling and walls needed to be replaced and repaired it needed a roof and we had to we pretty much had to gut it the entire home . We are trying to repair and still take care of rent and bills in our other home they do not understand and put a notice on or door saying termination of contract. I dont think so I am going to talk to an attorney because we have put so much money into this house and still not able to move in because it still needs so much work done. All over owing $1000 when we have already sit up a payment plan. We just ran into a tight time with money and have never been late in the past

  

  Business response

  02/23/2024

  We acknowledge the receipt of your claim with the Better Business Bureau (BBB). We would like to clarify the following points regarding your statements in the claim:
  
  

• Initial Complaint

  01/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  For the most part I have had a good experience with Equity and Help. I am getting divorced and now my wife needs all statements from Equity and Help even though it is a non-martial asset. There was never a location for me to download statements. They were emailed to me. As far as I know they were not sent to me in consecutive order and I am missing statements. I require statements from the close of the account of 2023 to as far back as 2018. This is the account that my mom held, ******************* in which I was the **** I apologize in advance for having to file this. And I have sent several requests but they have been ignored. I promise to immediately withdraw this is someone can just provide the *** statement's for my account or give me access to something that I can download them directly. Thank you very much. *******************

  

  Business response

  01/11/2024

  Dear ***,
  
  We acknowledge the receipt of your claim with the Better Business Bureau (BBB). We would like to clarify the following points regarding your statements in the claim:
  
  1.     "There was never a location for me to download statements": The reports from 2018 to 2019 were sent to you via email in Excel format, as at that time, we did not have a portal for online access.
  
  2.     "They were emailed to me. As far as I know, they were not sent to me in consecutive order, and I am missing statements": We find this statement to be inaccurate. According to our servicing agreement, investment reports are scheduled to be sent on the 20th of each month. We have consistently adhered to this schedule since the inception of our operations with each investor. We possess records of each monthly email sent to you, clearly demonstrating the timely delivery of these reports,
  
  3.     "I require statements from the close of the account of 2023 to as far back as 2018": Attached, you will find a zip file containing reports from May 2018 (the commencement of your investment) to November 2019 (when we transitioned to a new reporting software).
  
  The link below will direct you to your reports from December 2019 to February 2023 (the cessation of your investment with E&H).
  ***************************************************************************************************************************************************
  
  4.     "I have sent several requests, but they have been ignored": The ****************** conducted an investigation in conjunction with the **************************** It was found that your requests pertained to tax reports for 2023. You were duly informed that these reports would be dispatched in February. Additionally, we would like to clarify that we do not possess any IRS reporting forms, as you do not have any further properties registered in our system.
  
  Should you require any further assistance or clarification, please do not hesitate to contact us.

  Equity & Help Quality Control Division

  

  Business response

  01/11/2024

  Hi ****

  I am trying to upload the files here but is not allowing me. I would prefer to send it here just to have proof of the response

   

  Can you please help me to see what could be the issue

   

  ************;

• Initial Complaint

  03/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was just informed today, March 11th, 2022; that my mortgage was raised from 724 to 738, in July of 2021. This would be no issue, had easyhomes not been charging me 25 each month for each late fee, for a mortgage, I was not informed was raised. There were question of an email, no phones calls or letters regarding this raised mortgage. If my math is correct, this company has wrongfully taken 915 dollars in late fees due to this raise in morage. On top of that, when I purchase this place from them I was told it was move in ready. It cost me 6000 to put in a furnace that was supposed to be there. As well as the will not do anything about the open mine in my yard. Very bad business

  

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/03/24) */ Dear ********, I am so sorry to heard about that. I will definitely look into this and we will find a solution for this situation. It is not our way to operate because as you know our whole purpose is to help families to own their homes and that is the opportunity you are getting from us right now. I do completely understand your frustration and believe when I say that we will get to the bottom of this and find a fair solution. We will be getting a letter to you and someone will contact you to solve this issue. Business Response /* (1000, 8, 2022/04/04) */ ***Document Attached*** Dear ******** I hope this finds you well. We finished the investigation regarding your complain and I am happy to let you know that we have the findings and they look good. Hera are the results in the attached file. We also mail you a copy/ Consumer Response /* (3000, 10, 2022/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't. In the basement there was 300 dollars worth of trash. There's an open mine in the yard, and the neighbors have informed me there's black mold. Business Response /* (4000, 15, 2022/04/25) */ ***Document Attached*** Dear ******** Thanks for your communication. Please find attached our response. If you want please get in communication with us so we can be of further assistant.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩