Reviews
31 Customer Reviews
Review from Melissa S
1 star12/21/2024
I ordered two pairs of on cloud running shoes and received only one pair. I was charged for two pairs.Review from Marley B
1 star09/10/2024
I placed an order in June of 2023 (never got the shoes and they said they were out of stock). I ordered the EXACT SAME shoes Aug 2024 surprised they had them back in stock. Again...no shoes arrive. I call and they say the exact same thing they did the year before "There is something wrong with their inventory but those are not in stock and they have been having issues with the *************** I said, "well that's interesting because after I made the purchase, I went on the website and I was not able to order them (assuming I got the last pairs of them both)...BUT, I am on the website now, and as we speak, and there are BOTH of the pairs of shoes I ordered in 2023 and now again in 2024 and it's allowing me to buy them." The lady said "Let me get with our web devlopers now". I don't think that the ************* would like that this Fit2Run company is blaming them for their stores "inventory issues". I should've known better, because all the reviews I read about this this company reflect the same thing... "I placed an order and never got them"....This place is a joke...and a scam.
Fit2Run Response
09/23/2024
Good afternoon,
Thank you for your understanding as we navigate this situation. Unfortunately, the items you ordered were found to be out of stock, and we were unable to fulfill your order.
We truly understand your frustration and have worked closely with our tech team to resynchronize our inventory with the website to prevent this from happening in the future.
We appreciate your patience and understanding as we work through our new systems. We look forward to assisting you again soon.
Warm regards,
FIT2RUNReview from Melissa D
1 star08/05/2024
I placed an order online with Fit2Run on August 1st and received a confirmation email from their ******** account. It seemed legitimate. They were quick to charge my credit card and not make it pending as other e-commerce sites. Is this place a scam? Usually, companies do not charge your card until it is shipped. It is usually held as a 'hold' in that amount, but it does not mark it as a completed transaction. This should have been my red first flag. Other Red Flags: I have went to their website to check on order status via two routes - Order Number + Email ---> Ends in an 'oops, you caught us with our shoes untied' page where it says that it doesn't work - Create an online account so you can check on your status --> Click on Orders --> Ends in an 'Oops, you caught us with our shoes untied page' again - Call the number from the ******** confirmation email and You can be on hold for up to a full hour without anyone answering - Email the 'customer service' address, but no response. - Look at the complaints on BBB (and even Reddit). They do not know how to operate e-commerce and it is leaving a lot of people unhappy.Review from Carl D
1 star07/19/2024
Ordered a pair of sunglasses and I havent received a tracking number. Reached out by email and text but never received any response back.Review from Lucio V
1 star04/09/2024
This is the worst online experience Ive had in a while. My mistake was that I followed a ******** ad for some shoes. This order was placed on 3/11/24 and never received a status update. I reached out via their listed email and texting system. However, I did not get any response. It wasnt until 3/23/24 that they sent an email telling me that they were out of stock. I ended up canceling. However, Ive yet to receive my refund. Terrible customer service and response time. I would urge anyone that ever considers to order from this company to turn back. Its not worth the wasted time.Review from Michael C
1 star01/22/2024
I can only echo the same as most everyone else. I paid for a Hidrate bottle from this company online. I never received a shipping confirmation; there has been no replies from the company to multiple emails requesting an order update; the customer service line is never answered; and requests for texts are never fulfilled either. I've had to submit a dispute via my credit card company as there appears to be no other way get the product or cancel the order.Fit2Run Response
01/23/2024
Good afternoon,
We are extremely sorry for the higher than normal call volume. For the order number provided, we are seeing that an out of stock / Exchange offer was sent along with a Cancelation/refund notification.
Again we apologize for the nation wide delays this holiday season may have caused and look forward to assisting the customer again in the near future,
FIT2RUNReview from Daniella T
1 star01/10/2024
I ordered a watch on 12/26/23 and still have not received it. No one answers any of the phone #s on their website or the cooperate office #s. No response to emails I sent or texts.At this point I want my $ back!Fit2Run Response
01/23/2024
Good afternoon,
For the Customer stated above, we are seeing a replacement was shipped on 1/5/2024. However There were many delays with the Shipping carrier due to weather and the peak season.
Please see the ***** tracking information below:
Tracking ID:
************
DELIVERED
Monday1/15/24 at 1:12 PMAgain we apologize for any inconvenience this may have caused and look forward to assisting the customer again in the near future,
FIT2RUN
Review from Richard M
1 star01/05/2024
Ive placed an order on 12/22/23 with expedited shipping. Order #********. I did not receive any information if my items have been shipped. *** tried tracking the order on the website but it gives me an error message Youve caught us with our shoes untied. Tried several days later and on different browsers and it gives the same error message. Ive used the contact form twice, emailed several times, sent a txt message through the website, and called several times (even one time on the phone for 60min) and receive no representative response. *** also posted on ******* to seek any form of assistance. Still no response.Review from Tracey F
1 star12/26/2023
Purchased tennis shoes for $175 on 12/5 for the purpose of a Christmas present. I have emailed and text customer service repeatedly. On Friday someone finally responded and stated I would receive an eta on either Friday or Saturday... nothing.Review from John P
1 star12/22/2023
I would leave a zero star rating if I could because that is what we received from our order - zero! I am still on hold for over 40 minutes as I write this review of Fit2Run. An order was placed on 12/14 with a status that it shipped via ***** on the same day. As of 12/22 the order was not received nor has Fit2Run responded to an online inquiry. Extremely poor customer service and will use the holiday rush as the reason for this. Would not recommend Fit2Run for any online order.
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