Reviews
5 Customer Reviews
Review from Michael M
1 star09/16/2024
DO NOT USE THESE SHYSTERS! After a simple search on Kayak.com for car rental, I clicked on offering from GotRentalCars for a rental from "Sixt" -- which prominently stated "Free cancellation: Cancel for free 48 hours before pick-up time." -- and I made the reservation, providing my credit card info.Immediately after, I got a notice from my credit card company that I had an 'international charge'-- which raised a concern as there was no mention on the offering of this being an international transaction.That concern prompted an internet search for more information and I found a *raft* of horrible reviews of this company's incompetence, dishonesty and customer-blaming. Consequently, thirty minutes after having made the reservation, I cancelled it -- 48 hours and 20 minutes *prior* to pickup time (i have screenshots/emails to document ) -- with no mention of a *any* charge.However, 4 hours later I get an email from bsp-auto.com (the *actual* company located in *****?) stating they were charging me a $50 "late cancellation" fee.They obviously waited to respond until the 48 hour window had closed.
GotRentalCars.com Response
09/16/2024
Dear GRC Customer, your booking was made within 48 hours prior the pick up time. It was booked on Sept 14th at 10:04PM EST for a car rental with pick up on Sept 16th at 10:00PM in *******, **. So even if cancelling the booking right away you were still within last 48 hours prior pick up and thus the cancellation penalty of $50 applies. Sincerly, GotrentalcarsReview from Fiachra O
1 star08/10/2024
I was left stranded without a car in ******* and nobody to contact about it. The main issue was with Dollar Car rental but GotRentalCars had been prepaid and make it impossible to email them to get it resolved.GotRentalCars.com Response
08/12/2024
Dear *******, It appears your rental was made on the Irish website and charged in Euros. Your transaction was not with Gotrentalcars.com based in the **. I invite you to reach the ** customer service team at *************************** Sincerely, GRC **************** TeamGotRentalCars.com Response
08/12/2024
You can also reach out to the headquarters in ****** at *******************Review from Levi J
1 star06/25/2024
This company is a bait and switch operation, plain and simple. Booked a rental car with them, and at no point during the process did they advise that they don't allow cancellation after the check-in time. Ultimately lost $400 due to some fine print somewhere. Whatever you feel you may be saving by going with them instead of with any of the major agencies, you will ultimately pay in terrible customer service, extreme lack of flexibility and absolutely no desire to do right by the customer. I can't imagine this company has any repeat business, as they're essentially set up to take your money, disappoint you, and then blame you for not reading some fine print somewhere on their poorly designed website. You've been warned.GotRentalCars.com Response
09/16/2024
Dear GRC Customer, we are very sorry that you feel that way since in order to be able to confirm your rental and make the purchase on our website you must acknowledge that you have read and accepted the terms and conditions stipulated on the check out page. These conditions clearly mentions the fees that apply with every offer displayed on the site. Sincerely, GotrentalcarsReview from Jinny B
1 star05/27/2024
Do not rent through this company! I prepaid on line to rent a car in **. When I went to pick up the car, the rental company told me that since I'm a local resident, I needed pay extra $1000 deposit, didn't accept debt or credit card and needed to show an utility bill under my name in order to rent from them. None of this was mentioned online when I prepaid. When I asked for a refund from Gotrentalcars.com, they charged me $50 penalty. You've been warned!GotRentalCars.com Response
05/28/2024
Dear GRC Customer, please note that the following information was mentioned on the website check out page and that in order to complete the reservation you had to read and accept all terms and conditions. "Mileage restrictions may apply to local renters as well as a higher deposit. Renter may be required to provide a round-trip flight ticket/itinerary that matches rental dates. Please contact the rental desk directly for more details."However in order to show proof of good faith we have also refunded you the extra $50 late cancellation fee. Sincerely, GRC **************** teamReview from Michael S
1 star02/21/2024
Booked a car online with gotrentalcars.com. at *********************.It was booked thru Ace rental, when i got to check in,I was told it would be ****** more, since I already paid ******, I was basically forced to pay the additional cost.Totally unprofessional, I will never go thru those agency's again.GotRentalCars.com Response
03/11/2024
Dear GRC Customer, the car rental reservation you made on our website was a "BASIC PACKAGE" which as mentioned on our website, terms and conditions and voucher we sent you, does not include any coverage in the rate. Only times and mileage and taxes and fees pertaining to time and mileage were included in this rate. Customer opted in for optional liability insurance during the rental pickup process. Customer signed the rental agreement accepting the extra charge of $19.99/day + corresponding taxes and fees for a total of $236.01. Since you have accepted the extra charge during the rental pick up process no refund can be granted. Sincerely, Gotrentalcars.com
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