Reviews

I was so impressed with the quality of the staff. ****** was very professional and so knowledge. He actually cared about his customers concerns and addressed every question. This level of customer service is hard to ******* todays environment. He is a trusted representative of this company. **** ******

Thank you so much for your kind words, ****! We're thrilled to hear about your positive experience with ******. Providing exceptional customer service and addressing all of our customers' concerns is something we take great pride in. ****** truly exemplifies our commitment to professionalism and care, and were so glad he could assist you. Your feedback means a lot to us, and were grateful to have earned your trust. If you ever need anything in the future, please dont hesitate to reach out!

My husband and I had some roof damage from hurricane ******, and were not sure of the extent. There was a piece of flashing that blew off that we found in the yard, and a water leak in our bedroom ceiling. We also had shingles that were loosened up. My husband had been talking shortly afterwards to a friend about our damage and she recommended a gentleman from APC Roofing to check things out. He contacted us to make an appointment to come over and inspect our roof. When he came to our home, he was very professional and pleasant to talk to, and that made me feel at ease. He inspected the roof and then informed us of what we were dealing with, which was very minimal thank God. He reassured us that the roof (only 3+ years old) was fine other than the few minor things. They made the repairs quickly and very reasonably!We also contacted the roof company who put the newer roof on by emails, and voicemails, only to never hear back from them! APC is located in our city, and glad we can contact and access them easily if we need them. Thank you again for the great service!

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with APC Roofing. Its great to know that our team was able to make you feel at ease and that the roof repairs were handled quickly and professionally. We understand how important it is to have reliable service, especially after a storm, and we're happy we could be there for you when needed. Should you need anything in the future, don't hesitate to reach out. Thanks again for choosing APC Roofing!

APC Roofing LLC did our roof in 2 days. Superb employees! Very honest! ****** was the manager doing our roof. Super nice. Listened to usEXCELLENT!!! EXCELLENT!!

Thank you so much, ******************* for taking the time to let others know about your experience with APC Roofing! We are not perfect but we are doing our very best to providing excellent customer service and support with every installation. God Bless and thank you once again!

**** was not only finding what my problems were. He was knowledgeable in solving the problem. My bad roof...He is professional and kind and also got me affordable financing. Thank you.

Thank you so much for your kind words and for taking the time to let others know about your positive experience with **** and the APC Roofing *********** team. God Bless and thank you once again!

The team at APC roofing in Punta Gorda office exceeded my expectations! Starting with Jeff Girard who understood that I was fighting with my insurance for a new roof and having to pull money from my retirement just to get it done and prevent further damage that was cause by IAN. So understanding, Honest (hard to come by with roofers these days) caring and respectful. I have an HOA that can be comber some to deal with and Leslie in the office made it easy for me by sending me exactly the documents I needed for approval. Everyone was so nice and once I chose them they took a weight off my shoulders and got it done quickly, and the team of roofers were so respectful of my home, yard and families needs. Any questions, or clarifications I had were manage timely, politely and efficiently. I could not be happier with my new metal roof. It looks great, and I cannot Thank them enough! I would 100% recommend this team to anyone!!

Thank you for the kind words! very refreshing to know the APC Roofing team was able to help you! God bless!

I contacted APC Roofing to acquire a proposal for replacement of damaged fascia boards on the rear of the house. One of their representatives, Shawn *****, came to the property. He assessed the fascia and recommended a re-roof of the Florida room flat section (bump out area 364 SF) that had visible fascia damage on two sides of the structure. The estimated amount for the work was $4,465.00 which included replacement of the damaged fascia adjacent to the Florida room on the rear of the house. He provided a sketch outlining the areas included in the estimate. When the work was completed the initial quote of $4,465.00 was doubled without consulting us, the homeowners, during the re-roof process. After we were presented with the total bill of $8,657, we were told that they found additional damage to the roof and upon my request Mr. ***** texted three images. However, the images did not justify the “excessive” additional damage they claim to have repaired. I was on the premises the entire time the work was being performed and not once was I called upon to go over additional work that warrants doubling the cost. I’m appalled that a business can take the liberty to jack up the price at the owner’s expense without showing the extent of damage during the re-roof process. Also, we were not provided with documentation that covers the terms of their warranty. Although Mr. ***** mentioned that work would begin after the permit was approved, a city permit was never posted. When he came to collect the final check, we inquired about it, and he mentioned that the work may have been processed as a roof repair and a permit would not be required. I do not understand how this company has an overwhelming number of 5-star reviews since as far as I’m concerned, my wife and I were scam.

 

UPDATE:

The company's GM and Customer Service Rep. have addressed the concerns and resolved the issues. We have come to a satisfactory resolution. Thank you

This contract came into the office as a partial roof repair for $4,465 where we were to focus on the flat portion of the roofing surface and known rotten fascia boards. Every jurisdiction in Florida has their own unique standards on what needs a permit and what doesn’t need a permit when it comes to roof repair work. Some jurisdictions require a permit when the cost exceeds $5,000, $2,500 and some jurisdictions don’t require a permit for roof repairs. The contract signed is very clear that we cannot know the amount of rotten wood until its exposed and once exposed we are required to replace it. On the contract the cost of wood per LF or per plywood board is listed, only to be determined by the amount of wood rot discovered. Extensive wood rot was found along the edge of the roof. The HO was on site and present for the wood being replaced. There was even more wood rot that extended beyond the fascia board listed in the contract. The HO upon receipt of the final bill was upset at the additional cost. At this time the homeowner decided to bypass attempting to speak with management and instead filed a complaint to the state and blasted us online with negative reviews. A portion of the online complaint was focused on our lack of permit paperwork. Which the homeonwer was aware at the time of repair but made no comment about it. Our office had previously determined that a permit was not required for this jurisdiction. However, management & office staff re-reviewed the file in response to the homeowner and we realized a newer member of our staff had made a mistake in regards to this permit. So, we pulled the required permit and had the proper procedures done to be in compliance with this homeowner’s jurisdiction. We notified the permit department of our mistake. The permit department then reviewed our paperwork and the work completed on the property and passed the permit and passed inspection. The homeowner then asked for the warranty paperwork. Our contract is very clear in big bold words in paragraph 5. We do not warranty repair work, which is exactly what this contract is. Our initial position is that we would not warranty the repair work as that’s our contract policy. The homeowner became extremely upset and explained to another of our reps their position on how it was sold to them. We sympathized with the homeowner about their position on the warranty as it does appear the salesman did sell the homeowner that there would be a warranty. On our contract a box is checked for the warranty to be valid. Which contradicts the language in our contract that says we do not warranty repair work. During a meeting of the company managers, we agreed. That even though it’s against our company policy to warranty repair work. We would honor a warranty with this repair due to the salesman selling is as such and we felt it was the right thing to do. We sent the homeowner an agreement form to be signed that provides a ten year warranty. They have refused to sign the form. It appears the homeowner is negatively interpreting our efforts to do the right thing. I believe this is in part due to the fact that even to this day the homeowner has not requested to speak to a member of management. They are making a lot of incorrect assumptions as to why things are or have happened. Unfortunately, this is simply a series of uncommon issues that piled up against this homeowner. Some of this is our mistake which we did everything to correct. Some of this is just bad luck on the wood rot issue. A company should not just be measured by the number of amazing or 5 star reviews that they have. They should be measured in how they take care of problems or mistakes that happen. In this instance we righted our wrongs to the best of our abilities to include violating our own policies to make it right with the homeowner. The amount of rotten wood discovered was unfortunate, but we do not have control of how much rotten wood is going to be discovered when roofing material comes off the roof. Despite all out attempts to make the homeowner happy. They are now threatening us with legal action which now essentially prevents any possible discussion between homeowner and management. I believe this all simply stems from the final cost of the roof project and until the rotten wood costs just disappear from the final invoice the homeowner will not be satisfied.

My wife and I had expressed our dissatisfaction on how the work was handled to APC’s Roofing representative on the day he came to collect final payment. It was clear to him that we would look into negative evaluations since the initial good faith estimate was doubled without any consultation with us. No permit was posted; therefore, no inspection was done by a city inspector. Although, during the scheduling of the work, their representative clearly alludes to permitting and final inspection when texting on the progress of the work. After contacting consumer agencies, I had various conversations and email communications with an APC Roofing Customer Service Representative, including a conference call with my wife where we tried to come to a resolution. When I received his email with the letter to mediate, a clause was included in the letter that stated that if I was to repost negative reviews or complaints, APC will invoice me a fee of $2500 for each occurrence. The penalty clause was never mentioned during the previous conference call. Also, during our communication to mediate, APC Roofing expressed that they would not honor the 10-year warranty that was on the original signed agreement. Later, they reconsidered and provided a 2nd agreement letter; however, it still maintained the break contract penalty clause. Eventually, a permit was applied for and acquired, after the work was completed, for a “roof leak” - which was not the reason for contacting APC Roofing in the first place. In addition, during the process of acquiring the permit, APC emailed me an affidavit form from the City Building & Permitting Department for me to sign certifying that no work has commenced prior to the issuance of the permit. However, the work had already been completed and therefore, I was reluctant to sign. We decided to seek legal advice because of the way the work was handled and the process to mediate. We disagree with their ‘Break Contract’ fee. APC roofing did not apply for a permit as is customary for re-roof projects and doubled the initial cost without consulting us while the work was being conducted.