Reviews
13 Customer Reviews
Review from Lisa P
1 star09/30/2024
******! ************ does not communicate well. Had a consultant come out. Reached out via email on 9/17 to schedule to go and see the windows, no response. Went to the office on 9/20 where there appeared to be a miscommunication as one of the windows we went to see was not there. Sent an email on 9/20 asking to reschedule - again no response. Sent an email today on 9/30 and the salesman told me I was being impatient. I truly do not believe that waiting 10 days for an email to be returned is impatient. I am not sure had I NOT reached out after 10 days if we would have ever received a response. Very strange customer service in attempting to close a deal.And have been waiting 13 days just to see a sample window which we still have not seen. So if you are an impatient customer avoid this company.Receptionist also clearly needs customer service training as well. We also asked for the office manager to call us and she never did.Totally unprofessional!
Neighborhood Windows And Doors Response
10/02/2024
Hello ****,
Thank you for sharing your feedback. We truly value our customers and take communication and service very seriously. Upon reviewing your case, it seems there may be some confusion regarding the process, so wed like to clear up a few things.
Since your initial consultation, our team has been in consistent contact with you via text messages, phone calls, and voicemails to keep you informed, as documented in our system. We understand clarity is important, and weve done our best to stay connected throughout the process. As for the sample windows, we did provide you with sample pieces, and were sorry if there was confusion about which manufacturers pieces you were shown or the availability of additional samples.
While we strive to provide timely responses, we apologize if any delays left you feeling underserved. Our goal is to always offer the best possible experience, and we will use your feedback to improve our communication processes moving forward. We have reached out several times without receiving a response, and our office manager and team remain available to address any further concerns you may have.Please dont hesitate to reach out to us directly so we can ensure all your needs are fully addressed.
Review from Anthony H
5 stars08/22/2024
Awesome sales guy , answered all of our questions , very professional and polite The price was good Thank you very muchReview from Tinitia A
5 stars01/30/2024
Neighborhood Windows is the best place to go to if you need windows or doors. The experience I had with them made me feel confident that if I need anything else thy are who Ill call.Review from Bonnie H
5 stars01/26/2024
Respectable company! My daughters house is now hurricane proof and beautifully done. No leaks, no hot sun spots and did cleanup along the way. Will recommend to friends and neighbors!Review from Ashley H
5 stars01/26/2024
****** was super helpful with all my needs, and was super respectful with answering all my questions!Review from Carol C
5 stars01/25/2024
Our experience with Neighborhood Windows and Doors has been great so far. When **** and then **** came to our house it reaffirmed our decision that we are using the right window company!Review from Giahna L
5 stars01/25/2024
Awesome company! 10/10!!! Couldnt be more pleased!! Great communication and job well done!Review from Katie G
5 stars01/23/2024
Very prompt response. Explains everything thoroughly. Great business. **** recommend them to my friendsReview from Lisa H
5 stars01/23/2024
The office manager is incredible! The communication has made a world of difference; I love my windows!Review from Sandra V
5 stars11/14/2023
Respectful of property, Came in and finished the job, cleaned windows framed caulked than cleaned up everything. The team knew what they were doing and did it very well. I was impressed! I would definitely refer to family and friends.
Customer Review Rating
Average of 13 Customer Reviews
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