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          Business Profile

          General Contractor

          Mikasa Solutions LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in General Contractor.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/13/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            The complaint is about a Residential General Contractor - Mikasa Solutions - who has failed to complete the job and have not provided a full refund of the advance payments made. The Contractor, gave in writing that the job would be completed in the week May 6th or a refund of $13,500 (full cost of the hurricane impact door and windows) would be provided. We however agreed that he would only need to pay us back $10,000 since he painted the exterior of the house, which is costed out at $3,500. He has so far, after multiple calls and text messages, only refunded $5,000. The contractor is very difficult to get a hold of and since the beginning of the project in Nov 2023, he has failed to keep his word on multiple occasions. He still owes us the balance of $5,000. We have sent him a demand letter through an attorney and he has responded.

            Customer response

            06/13/2024

            I am submitting the signed estimate from Mikasa Solutions for the work. I am also attaching a copy of the email from ******* committing to completing the work on May 6 or refunding the advance payments made toward the hurricane impact door and windows. 

            Customer response

            06/13/2024

            Also, we have sent him a demand letter through an attorney which he has not responded as of today. 

            Business response

            07/02/2024

            Spoke to ***** the lawyer on Tuesday July 2nd. And he asked me to call him July 3rd. so, I will call him on July 3rd to resolve the matter. 

            Customer response

            07/04/2024

             
            Complaint: 21836989

            I am rejecting this response because the matter has not been resolved as yet. ***************** was going back to call my attorney *********************, *** on July 3rd about how he will refund the money that is owed. But he did not. My attorney will be calling him to follow up on the matter. 

            Sincerely,

            *********************

            Business response

            07/22/2024

            I have contacted ***** a few times in order to achieve a solution and have not heard back yet from him. 

            Customer response

            07/22/2024

             
            Complaint: 21836989

            I am rejecting this response because when I contacted ***** my lawyer, he told me that ******* has only called him once and emailed. There has been no arrangement made to recover the $5000 owed. 

            Sincerely,

            *********************

            Business response

            08/16/2024

            Have not been able to get a hold of *****. 

            Customer response

            08/16/2024

             
            Complaint: 21836989

            If he cant get a hold of *****, he can get in touch with me directly to resolve the issue. ****************** has my contact info and needs to contact me with a plan how he is going to refund me the balance of $5,000 that he owes me.

            Sincerely,

            *********************

            Business response

            09/11/2024

            ***** has not reached out to me follow up on the matter.  I will contact Naim Directly.

            Customer response

            09/11/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********. However, I will not consider the matter to be resolved until ******* contacts me and pays what is owed. 

            Sincerely,

            *********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

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          Contact Information

          4020 NW 76 Ave

          3059707532

          Coral Springs, FL 33065

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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