Reviews

Well, yet another bad review for this company for the way they treat property owners. This is an example of a business that is just collecting funds without doing their job. I cannot wait to get on the board and fire this property management company for lack of respect to property owners. I am calling out *******************************, LCAM by name to see if something can be done for being extremely rude and not cooperative when asking simple questions about maintenance that needs to be done on the outer side of the unit I just purchased. First of all, he was late to our meeting and unapologetic, second, he was rude when asking simple questions about a misunderstanding I had because he hadn't provided me with the proper documents for me to go over. ******************************* is rude, incompetent, and a liability to any association as the guy can barely walk anywhere because of his overweight condition. He should not have a job where he is supposed to walk around and checking the perimeter of property as he look unfit to do that. He can drop-dead any minute in this extreme heat in South *******. It's unbelievable

I am very sorry that you had a bad experience with ********************************  I cannot locate your name in our system but if you would like to email me at ***************************************** I might be able to assist you. 

Super unprofessional company that is doing the bare minimum (sometimes less) than they have to. We had to call/message them to get the checkin code and instructions. They insisted on messaging ** outside of Airbnb which shouldnt be the case. When we arrived we called to ask if we could checkin an hour early when we got there. Not a big deal but thought we would ask. They said it would be a 69$ charge. Ok, cool. We didnt do that. Proceeded to checkin and there were no instructions about anything other than the checkout process. They did leave some rubber wrist bands laying on the counter presumably for **. No explanation for those. Needed to make some drinks after our long drive in. 2 ice cube trays in the freezer were both empty. So, no drinks for **. Realized they left 1 roll of TP in each bathroom and 1 roll of paper towels for our 7-night stay. Not good enough when we are spending over 2k. Tried to make some toast the first morning. The toaster didnt work. There was another one hidden away in one of the cabinets. The wifi was unusable so no wifi for our phones and the smart TVs were really slow and mostly unusable because of that. We read the other reviews and knew it was a dated condo. Which it was and that really wasnt an issue. We made the best of it since we had no choice. We were trying to overlook all of the little things that were adding up because we were on vacation and wanted to enjoy the trip. However, a day after we got back, we received a call from Benchmark regarding 4 missing wrist bands. Basically, accused ** of stealing them. Again, no explanation was given from the beginning on what these were for. The so called manager from Benchmark called using her personal cell stating we were going to get charged 100$ for these wrist bands. As you can see, there were numerous issues throughout the entire trip. Benchmark was highly unprofessional and downright rude when calling about the wristbands.

This review is not about our company.  We have no dealings with AirBNB.  There are several Benchmark's in the State and this must be about another one.  We do not manage individual properties and/or units.  We do not manage rentals at all.  Please take this down and post it about the correct "Benchmark".