Complaints

• Initial Complaint

  09/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received several charges from Wendys repeatedly I thought my card had been hacked I spoke with the manager at this Wendys whose name is ****** kopilloff phone number to him is **********

  Business response

  09/24/2024

  Gregory ********

  Business response

  09/25/2024

  We had spoke to the guest and her charges were legit and she did purchase the food with her own card.  Our site was offline when she came, when the site went back on line she was charged for her visits when she bought food from us.  No refund is warranted because she actually bought the food with her card. we had explained this to her in depth. I hope this clarifies any confusion 

  Business response

  09/25/2024

  She had used apple pay when she made the purchases at the Wendy's. Her card was not hacked.  She used her own card on her phone when she made the charges at Wendys

  Customer response

  09/26/2024

   
  Complaint: 22265917
  
  I am rejecting this response because: 

  I was informed by the manager of this Wendys location that the charges on my card could have been made 60 days prior. The manager was unable to tell me the exact time and date that I made the purchases I was charged multiple times back to back on The same date at which I had not visited the location for weeks, which led me to believe my card was hacked only to tell me that their systems were down periodically and while we were in the month of September, I may have occurred charges from July. I believe it is the responsibility of this establishment to tell me which times and dates I visited their restaurant to make these charges. They said they were unable to do that. I do not find it fair to be charged 60 days after making a purchase. I do not see how that is a proper business practice, then not to be told the time and date of the purchase seems unethical 
  
  Sincerely,
  
  ****** ********

  Customer response

  09/27/2024

  All of these charges were issued the same day. They were posted to my account without pending. I called ******* right away to report fraud. I also contacted Wendys. Wendys manager was the one who informed me that the charges may have been from over 60 days ago. The manager was not able to provide me with the time and dates that I visited the location only assuring me that at some point within the last few months I had been to the location

  Business response

  09/30/2024

  Gregory ********

  Business response

  09/30/2024

  The transactions were made by her and she received the food.  No refund is warranted.  She can go through her back if she believes there was fraud 

  Customer response

  10/01/2024

   
  Complaint: 22265917
  
  I am rejecting this response because: 

  it is unlawful to charge someone 60 days past the point of purchase and that is exactly what Wendys has done, which is against the law and I hope the Better Business Bureau investigates stuff because it is against the law
  
  Sincerely,
  
  ****** ********

  Business response

  10/01/2024

  I am sorry.  There is nothing more we can do with this.  The charges were legit and made by the guest.

  Customer response

  10/02/2024

  I have not visited Wendys since this incident yesterday after corresponding back with the BBB Wendys once again tried to charge my card from purchases that were made over *********************************************************** with two separate transactions 

  Customer response

  10/02/2024

   
  Complaint: 22265917
  
  I am rejecting this response because: 

  when a customer purchases something 60 days prior and the business charges them after that 60 days the law states It is unlawful and not legal. I am asking the Better Business Bureau to investigate this company and these illegal business practices. I understand the company had issues with their payment processing machines specifically using Apple Pay and cash app were not working for multiple months.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Wendy's located at *************************************************************** on June 24th 2022 at 4:10 pm. I went through the drive through and ordered 2 ****** doubles with no lettuce and no tomato a baconator double and a Jr ************* Upon getting home and opening our food I find the bottom of my burger bun had a bite taken out of it. When I drove back to the Wendy's and shown the burger the response I get from the manager is " Oh yeah that is my fault the bun machine did it" ARE YOU KIDDING ME A BUN MACHINE TOOK A BITE FROM MY BURGER.

  Business response

  07/14/2022

  ******,

   

  I spoke with *********************** this morning.  I explained to her that the sandwich should have not been served.  After watching cameras, the bun was damaged when it went through the toaster.  The bun should have been discarded and we should have used a new bun.  I explained to her that we have an open kitchen and there was no chance the employee ate some of the sandwich and handed it out.  Also, on the night of the incident she did receive a full refund on her order.  We have conducted training at the store since this incident on sandwich procedure.

   

   

  *******************************

  District Manager

  Starboard Wendys

  Cell - ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩