Business Profile

Wholesale Watches

Invicta Store

Headquarters

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Complaint Details

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Initial Complaint
12/20/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a watch from ************************ about a week ago. I paid for 2-day shipping. I received a tracking number however there has been no movement on my purchase since the time I purchased it. I attempted to send an email which was not responded to. I also attempted to call twice at both times the system told me that I could not reach customer service at this time and disconnected the call. I am still waiting for this package, however, I paid additional money for this package to be delivered two-day air and it has yet to be turned over to **** I'm wondering if this is a complete scam.
Business response
01/02/2025
Hello, The order was filled and handed to carrier as we do not have any orders held back or delayed from that date. We are truly sorry that the package never arrived so we have refunded it in full. If the package arrives please advise us as we are starting and investigation with **** Thank you
Customer response
01/02/2025
I have not received a refund to my credit card at this time. I will continue to monitor my account for the refund before I am satisfied with this resolution. I never have received the package so I am uncertain that a refund will come through based on previous experience.
Customer response
01/02/2025
Date Sent: 1/2/2025 2:18:33 PM
I have not received a refund to my credit card at this time. I will continue to monitor my account for the refund before I am satisfied with this resolution. I never have received the package so I am uncertain that a refund will come through based on previous experience.
Business response
01/03/2025
Order has been refunded back to original form of Payment
Customer response
01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
12/19/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered a watch from Invicta on 12/8/24. They say it was delivered on 12/17/24 by the **** to my keyed entry mailbox which is locked but it was not. I noticed others having the same issues with delivery. Initially I just wanted a replacement sent but seeing the issues of others, I just want my money back. Had I read the complaints prior to ordering, I most certainly would not have done so.
Business response
12/20/2024
Dear customer, Our apologies for any inconveniences, during the ******* times delays and lst packages do occur and we do not have any control over that. We will process a refund and conduct the investigation with **** as to where the package was delivered. Thank you
Business response
01/02/2025
Good day , the return was entered in error and the refund was les $12.10, we have requested that another check be mailed to you. Thank you
Initial Complaint
12/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made a purchase and was informed by Invicta that it was delivered. It was never delivered. They told me to contact ***. I contacted *** and they told me to contact the seller.
Business response
12/20/2024
Hello , Our apologies for any inconveniences. Could you please provide your order number to take a look and see what occured?
Initial Complaint
12/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased an Invicta Pro Driver ***** watch on 3/4/2024. With the purchase, I added on the Extended Protection Plan, which covers accidental damage with zero deductible. The second hand broke and I sent the watch in for repair. Not only did I have to pay the shipping, but I received a call today stating that it'll cost $63.60 to repair my watch. I feel like I am being ripped off.
Business response
12/05/2024
Good Day, We have reached out to the customer to try and remedy this issue. Being that we are the Official online retailer for Invicta we do not repair the watches. We are awaiting the response from *** ****** as we would like to see if he can get the watch back to us so we can try and resolve this for him. Thank you
Business response
12/09/2024
Good Day, We have reached out to the customer to try and remedy this issue. Being that we are the Official online retailer for Invicta we do not repair the watches. We are awaiting the response from *** ****** as we would like to see if he can get the watch back to us so we can try and resolve this for him. As of 12-4 we have not heard back from customer after we asked if he could get the watch back from Service.
Initial Complaint
11/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I never received my order. I was told a delivery date and was told it would come to my residence. Now they said it was delivered to some dock. They refused to trace it or refund me my money. I spoke with *** and was told my address wasnt on the package anywhere.
Business response
11/27/2024
Dear Customer,
We truly apologize for any delays of the delivery of your package. During these times we do see where the carrier does not update scans when the package is transferred to another station. Great news is that the package shows delivered yesterday evening. Thank you
Customer response
11/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Customer response
12/30/2024
Date Sent: 12/27/2024 6:47:52 PM
This is not a duplicate complaint. Orginally I never received the item and they wouldnt trace it. Since then o have returned the item and I havent received my full refund and they arent responding to any of my emails
Business response
01/10/2025
Good day, We were in communication directly via email with the customer. The refund check sent to customer was short $12 . We have since mailed out the check for $12 tracking 9405511206206847309833.
Initial Complaint
11/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Invicta Good afternoon,My name is ***** ******, I purchased an Invicta Subaqua watch from one of you Invicta stores. When I received the watch, I could tell it was a used watch with a dirty washcloth and there were scratches on the watch. The day I received the watch, I opened the watch noticed it was used; so, I send it back the same day. I am asking for my ********. ****** I will be taking this action to the Better Business Bureau and my bank, and I will be sending the watch ORDER # ********** See you in court.YOUR SHIPPED ITEMS TRACKING NO. # 1ZY20E260393538095 QtySubtotal #1 LIMITED EDITION - Invicta Subaqua **************** 515 Caliber Women's *************** of ************ 38mm, Black (44055-N1) 44055-N1 1 $299.90 If you have any questions about your order, contact us at ****************************** or call us at ************.We're open from Monday to Friday from 9am to 5pm EST. Thank you for shopping at Invicta Stores! From: Invicta Help <******************************> Sent: Thursday, November 14, 2024 2:00 PM To: ******, ***** A. <****************************************>Subject: Order #********** Dear *****,I am reaching out to you regarding our phone conversation earlier today. I have been advised by management that if you return the timepiece, it will not be returned to you however due to our #1 limited edition policy, ************************* will not be issuing any refunds. If you have any further questions, please let me know.Sincerely,****** **************** Specialist | *********************** Phone number: 1-************ ***************************** watch from the Invicta stores on 10/25/24
Customer response
11/20/2024
Good morning,
I received the package on November 5, that same day I send back the package, I thought I was getting a brand new watch, since it was a watch that was return to the company by another customer, they decided to send it to me. I then received the same package from the company on November the 14, and I recent the package on the same day i received it. The tracking number for November 5 is 1ZC6R3280397396863, the tracking number for November 14 is 1ZC6R3280331029927, both time I had to pay shipping fee.
I just want my money back, I really need my money with holiday approaching. I will never do business with them again.

Ms. ******
Business response
11/25/2024
Dear Customer, N1 are non returnable as per our Policy this is because N1 are #1 of that series. The watch purchased was not used, the piece came straight from Invicta the manufacture to sell. These are new and unique pieces never sold before to a customer. We returned the watch to you and was sent back to us. A refund will not be processed therefore advise us if you want the watch shipped back. Thank you
Customer response
11/26/2024
Is this company operating under false pretenses. Invicta company will never do business like this with their customers, they always make sure that their customers are happy with their merchandize. I am sure hoping that I will get my money back.
Customer response
11/26/2024
Most Recent Message
Date Sent: 11/26/2024 6:51:01 AM
Is this company operating under false pretenses. Invicta company will never do business like this with their customers, they always make sure that their customers are happy with their merchandize. I am sure hoping that I will get my money back.
Business response
11/27/2024
Dear Customer, We are the Official ********************** for the Invicta Brand and we stand behind the Brand and value all of our customers. The N1 items again are strictly a non returnable item, we will refund the order as a one time courtesy with a 40% restocking fee, due to the N1 being a final sale . You will receive a credit memo with the refund amount. Thank you
Customer response
12/02/2024
Good afternoon,

My name is ***** ****** and my code is 714576084F44E, i was wondering, if you have heard anything from the Invicta Stores. They owe me $319.70

Ms. ******
Customer response
12/02/2024

Complaint: 22577413

I am rejecting this response because: If they had told me that the watch is not refundable, I would have not bought the watch from them, that is not fair to me. If I was aware of their rules I would have not bought that watch from that company. They need make the customer aware of all the issues, like no refund.

Sincerely,

***** ******
Customer response
12/02/2024
Invicta store, should let the customers know that their merchandize non-refundable and its used and I bet no one will buy from them. Don't deceive the customer by having the customer buy the merchandize and once they return it, its now non-refundable. Be honest with the customers. I really need my money back, I send back the watch the same day I received it
Ms. ******
Initial Complaint
11/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a watch via invicta store online. **** said my watch was delivered on 10-22-2024 at 10:17am to a parcel locker. No watch was ever delivered. I emailed invicta and their response was "nothing can be done" I would like the merchandise I rightfully paid for delivered. I have been damaged $157.40 dollars with no means of relief.
Business response
11/12/2024
Dear Customer, We apologize for any inconveniences. The reply that the agent advised was that of our policy, as the package was delivered and is not lost. We ask that you look around your area, neighbors etc. If you have not found it you may want to reach out to your ******************* and advise you did not receive your package. Thank you
Initial Complaint
08/27/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had the watch company repair my watch order ***** in the end of july. They fixed it and repaired it and shipped it to the wrong address. It was returned to there headquarters. Upon arrival I emailed them to fix the address and they updated it. They said they would ship it out. So far I have not received my watch. I have emailed multiple times and called and ever time they state the watch will be shipped out and expect and email. I never get an email and it has been three weeks. So I am reaching out to you to get this resolved. I purchased insurance with this order too.
Business response
08/29/2024
Dear Customer, We are ************************* we are the Authorized retailer for the Brand. If your repair was sent to the ************* please reach out to them Tel: ************** option #4. Thank you

Customer response
08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
08/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 11, 2024, I ordered Item No. ***** (Invicta S1 Rally Velocity Mens watch). When it arrived a few days later, it became my regular daily watch immediately. Almost every day I received compliments on my watch. After about 2 weeks, I began to notice condensation developing under the crystal as I wore the watch. With each day, the situation became worse. I would wear the watch for 8 or 9 hours, at which time the entire crystal was clouded with condensation. It was obvious that the product you sold was defective the casing was not sealed properly.On August 1st, I contacted your customer help line and spoke with one of your customer service representatives, named *****. She instructed me that I would have to take pictures of the watch showing the condensation issue. She instructed me to email those pictures to your help email ******************************** on August 1st at approximately 4:40 PM CDT. She informed me that she would look into it. My request included that you provide a prepaid label to return the defective merchandise. I was not going to pay to return a defective item which you sold. In Telmas response, she apologized and stated she would provide a prepaid label for the return for a repair. Repair? I do not want a repair! I have had the watch (timepiece??) for less than 3 weeks. I did not purchase a defective item; only to have it repaired. In my reply email, to her response, I balked at the prospect of a repair and stated I was looking for a replacement, or alternatively a refund. In her next response, she dutifully explained your policy that refund or exchange issues/matters must be initiated within 3 business days of my receipt of the order. Is that your definition of exceptional customer service? I want a full and complete refund of my purchase price. Frankly, I do not trust your company to send a replacement item I would be concerned that you would repair it and send it back to me as new.
Business response
08/19/2024
Hello *****, . Our apologies that you are not satisfied as we issued you a Exchange label on 8/12/2024 in thoughts that you wanted the replacement. We have issued a refund for order **********. Thank you
Initial Complaint
07/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Left my diamond Invicta watch at the Invicta Store in **************************,the watch get stolen/lose from the store..The company offer me $2000 store credit ONLY,an out of the 6 Diamond watch they did have was twice the credit they offered,so Im force to spend more money after they stolen/lose my watch,they even wont let me use the credit online where they is diamond watches I can use the credit on.. So now they just take my watch an force me to spend more for there only 6 diamond watches which I dont like..NO JUSTICES AN THEN YOU WONDER WHY
Business response
07/10/2024
The customer went to a ********************** ( different from Invictastores.com) to have a repair done for watch model 34930 MSRP $2000,00. The watch was shipped to the ******* center in **** in which the watch got lost or stolen. The customer was advised of this 5-29-2024 the decision was made to issue a replacement for the watch for the Value of MSRP $2,000. The customer was told by the ********************** ..."If you are available this week, or next, please come into the store, located at perimeter mall, and I will be able to assist you on getting you a replacement for that watch". Unfortunately we dont have that one you sent in but they will assist with a watch of his choice. ******** refused, then he came to *************************** stating he would go the legal way. We advised him that the store provided him with a fair resolution, he refused and wanted 3 watches valued at $2000 from the website. We advised the credit is for in store-only. Again we are being fair with the price offered as we do not have a original receipt of purchase of the lost watch. Today 7-10-2024 we reached out that we would approve the credit for 1watch online ( as 1watch was lost) that has a MSRP of $3999 model 35057..which is a higher value and no coupons added along with a shipping address so that we can get this processed and the reply was vague. This is the resolution we can offer. Thanks
Customer response
07/10/2024

Complaint: 21961254

I am rejecting this response because:
maam ***** is trying to force a discounted watch on me for full price now cause I asked BBB to help.Here is the total sum of the watch online & in store with store discount an buy one get one free discount an the code discounts on there own website page said the watch only ****** in store an online (attachment to show ) as you can see but cause I ask bbb for help red her emails to see the unprofessional change cause bbb ask her to explain.attachment clearly show

Sincerely,

*********************
Business response
07/11/2024
The instore promotions do not apply online. The customer again has no proof of purcahse so we being fair with providing a replacement based on $2000 **** model ***** of the watch that was lost see image attached. Did the customer but the watch with a discount? We wouldn't know as again we do not have a purchase receipt, so a online discount of any would not apply to the model. We have offered 1 lost watch for 1 new watch. The **** of the watch the customer wants is $3999 see online price image attached. This is a reason solution for the customer. We have replied to all of his emails including the threatening ones about suing( see chats attached) us and the store manager after the store offered him the $2000 to get a watch there. Thank you .

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