Reviews

Had a generator installed, everything went smoothly. We lost power a few times and the generator did what it should and turned on. Here is where the problem starts....my carbon monoxide alarm went off and we called them about this. They came and "fixed" it but our electricity went out again and same issue.....carbon monoxide alarm, again, went off. They came on July 5th to investigate and we have not heard anything since...I tried to fix the problem, and may have, but other vents need to be corrected...the gentleman who came told me " they are not carpenters". I suggested they may have placed the generator in an area that was not safe. Sorry, but that is not acceptable. This is a very serious issue. Still waiting for a fix.

This company installed my generator 10 years ago, and I continued using them for a yearly maintenance/monitoring plan, but the quality of their service began to go downhill to the point where the generator would not start, and they would not call me. As it is, the pricing of their maintenance plan was above many others. Now, upon renewal, I complained about the lack of service, and they informed me that they would no longer cover my area, I contracted with another company, closer to me, and more affordable.

Recently, my battery on my Generac went bad and it shut down my back-up system.It took nearly three week to get a tech to come out and replace it. The window of his arrival time was from 8:00 A.M. to 4:00 P.M. He finally shows up at 4:30! Before he does any thing, he wants a sum $287.73 before he sets foot on my property. A two minute voltage test confirmed the bad battery which he refitted pretty quickly. The battery's price was $222.53. That same battery costs about $110 at BJ's or ****************** call I believe is an excessive amount and coupled to a 100% mark up on the battery for a total of $510.26 is EXCESSIVE! Yes, inflation is here but you folks have gone too far! Based on your greedy pumped up charges above reason, I cannot recommend to others to whom I have previously done.

They are reliable. Glad I found them. They fixed a problem we had and were on time

RUN! DO NOT WORK WITH RELIABLE POWER SYSTEMS!!! I would give zero stars if it were an option.I am at a loss. My husband and I met with ************************* several months back. He was professional and persistent when signing a contract with Reliable. He was always available; if he didn't answer his phone, he would call back shortly. He called weekly for almost one month to seal the deal. When they came up with reasonable financing options, we signed and were excited to start the process.We were connected to ************************* @ *********** He, too, was always available and quick to respond. However, once everything was signed and financed, we hardly heard back about any progress for our job. I texted weekly constantly to get the same answer... "let me follow up" or "Let me see what's going on.".... After six-plus weeks of babysitting, I'd had enough and asked for a manager's name and let them know we were canceling our Generac install. After another week of being promised **** would call (he didn't), I was given ********************* phone number, and he proved not helpful either. I had to leave several voice and text messages until he finally called me back. His answer was, "I was told it was handled." It wasn't, and you don't call the customer back?! I received an email last week stating they had issued a full refund, only to find out we were charged $800! This is wild. We've had ZERO communication from ************* (again, who both were VERY communicative before signing a contract). No work has been completed. No one has been out to our home. No updates were provided. How are you going to charge us? I have since left at least eight messages at their corporate office (with humans), and SURPRISE! I am still waiting to receive a phone call. I will not go away. I will get the sheriff's office involved if need be. This is the first time I have experienced such horrendous customer service. **********************, do the right thing!

I just had a ***** Link installed on the generator. They had an issue getting it to work at the time of installation. I received a follow-up email from them and then tried to use the app to finish the installation. It didn't work. I called Reliable and, as usual, they answer the phone right away and got back to me quickly. They even had the Service Mgr, ******, get on the phone to help clear up the issue and resolve my confusion.Bottom line is that they were very responsive and helped resolve the problem in a timely fashion. I would definitely continue to recommend them.

Service is always good and on time. Never had a problem.

Excellent job done be knowledgeable technician, explained everything that was done.