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          Business Profile

          Office Equipment

          Milner, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Office Equipment.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/07/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            The company continues to bill me for fees that I do not owe. They billed me for excess copies that were never made in the amount of $297.76. I have provided the documentation to them to prove that there were no excess copies made. They sent me another bill for misc. charge $16.59 plus $2.09 with no reference what this is for. I have reached out the Milner over 8 times asking them to review and clear my account and have not heard anything back from them, but I continue to receive a monthly statement for money owed. They have refused me service on their machine because they will not correct my account and yet I continue to pay them monthly for the service I agreed to. They need to step up and do their job.

            Business response

            11/26/2024

            We have determined that the invoices were incorrect, the customer has been contacted. Current invoice for $279.08 has been voided.

            Customer response

            12/05/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ******* ******

          • Initial Complaint

            02/16/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Milner, Inc. has leased Ricoh copiers to my church office for more than a decade. This month, they started charging for Personal Property Tax on the copier. In the ****************, non-profit organizations are exempt from Personal Property Tax. I can't get an adequate answer from Milner about what they are doing with taxes they collect but don't have to remit.

            Business response

            03/21/2023

            ******************* spoke to Father *******************, the stated issue is with the finance company and not with Milner directly. The finance company Well Fargo  had an expired Tax Excempt certificate on file. The cusrrent up to date certificate has been provided to ***** Fargo.

            Regards,

             

            *******************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 38

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          700 S. Military Trail

          Deerfield Beach, FL 33442

          Visit Website
          (954) 312-1500

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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