Reviews

On July 6, 2022 I had my central air conditioning unit serviced by a technician by the name of ****** who is currently employed with Island Air Conditioning. He gave my 3 ton condenser unit a tune by flushing the drain and adding freon. Unfortunately, the technician added R410 freon instead of the correct substitute for my unit which was R422 which replaces the R22 refrigerant that my unit calls for. As a result my unit stopped blowing cold air 2 weeks later, and when the same technician came out he told me that the coil was bad and the entire unit had to be replaced since it was too old to fix. I ended up having to replace the air handler, and condenser which costed me $5,500.00 and I did bring this to the attention of the service mgr whose name was ***. He only took responsibility for the incorrect refrigerant and did send me a partial refund of $360.00 of the $592.00 total that I paid for the service call.While I don't expect Island Air to pay for the new unit, I don't think it's unreasonable to get a refund in full since the service call as a whole was done in an incompetent fashion. At the end of the day all I ask for is the $232.00 difference which is a drop in the bucket against the $5,500.0 I spent on the new unit.Your attention on resolving this matter in a fair and amicable fashion is greatly appreciated.P.S. For the record my name is ************************* and the service address is ********************************************************************. Thank you very much.

Island Air Conditioning has been serving Palm Beach County and the surrounding areas since ****. We pride ourselves with providing excellent service at an affordable price. We are State licensed, insured and accredited by the Better Business Bureau. We are also ******************** every year for the past 10 years. We provide quality work and stand behind our repairs. On July 6th you called for service at which time we cleared and treated your drain line and also added Freon, your system was cooling and functioning well. Not until July 20 did you call again for service at which time, we diagnosed a leak in your evaporator coil and recommended replacement due to the age and condition of your system. The July 20th call was at no charge to you. After communicating with our Service Manager on July 21st, it was discussed and you were made fully aware that Island Air did NOT put the R410A Freon in your system that we added the R22 Freon. In addition, you were refunded 100% of your money regarding the Freon as a courtesy. (Prior to July 2022 you had called/cancelled back in April 2020; we had not previously serviced this residence air conditioning system). Island Air did not cause your 15-year-old ******* system to fail. We advised you that the system needed replacement. A survey at no charge to you was scheduled with one our Owners to give you a price to replace your air conditioning system, which you cancelled and replaced your system with another company.

I'm satisfied with the response given by the company. They were more than fair in resolving the issue and I will take no further action at this time.