Complaints

• Initial Complaint

  12/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contracted with Double G 1/20/2022 via an ***. In February of 2022 my ***************** (***) left **, my roof claim was referred to **** and ********************** of Miami for resolution. Received settlement check on 12/8/2023. From that check I settled with ********************** and then sent $34,000.00 check to Double G as down payment and purchase tiles to replace my roof. They told me it would take ***** weeks to get the tiles. After several attempts to contact during the next 8 months, someone finally contacted me in August of 2024 that my tiles had been received and I was being referred to the production division. Again, no contact for months, email or phone. In October 2024 I was contacted that my installation was being moved to after the first of the year. Now again no one responds to my calls or emails. I have viewed numerous complaints about this company online and worry I am being scammed out of the money I have invested to this date. Also I am being hounded by my HOA for the condition of my roof.

  Customer response

  12/10/2024

  Thanks for sending my complaint to Double G Construction, I was contacted today by their production department and started to schedule my roof replacement. I will provide updates as the process progresses. I do not want to drop my complaint just yet as they have contacted me before and then nothing happens for months. Thanks again and I will stay in touch.

  

  Business response

  12/20/2024

  Double G has received the complaint and has taken swift and extensive measures to address the same.  Upon receipt of the complaint on December 9, Double G was in touch with the complainant.  Double G initially intended to complete the contracted-for work last week, but it was discovered that solar panels would need to be removed on the complainant's property before that work could begin in *******.  The panels were removed yesterday (December 19), and Double G remains committed to completing the work on complainant's property as soon as possible.  Recognizing that prompt communication is of the utmost importance to the complainant, Double G will diligently update the complainant on the status of the repairs as the project is completed. 

• Initial Complaint

  11/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Back in Feb 2024 ************ received a little over $30.k combined from me and my mother to fix both of our roof's mine is *********************************** and hers is ***********************************. I was told that work would begin within3 months from receipt of down payment. It took them 3 months to reply to the city's question regarding the permit for my house. Then I kept getting excuses for not coming out. Finally around August -September time frame they came out and finally measured both roof for the metal supplies. 2 months ago I called and I was advised that the supplies were in and were working on putting me into a slot to have the roofs replaced. Every time io call i keep getting excuses because of the storms or rain. Now I called and they are telling me that my supplies are not in and that they need to come out and measure my roofs. When I advised them that they already did that over 3 months ago they state that they cannot find that and that my supplies are not in and there is a backlog. I keep telling them that i have leaks inside both of the bouses because of all of their delays. I need to have both of my roof fixed Asap.

  

  Business response

  11/15/2024

  We understand and appreciate Mr. ****** concerns.  We would point out to the Bureau, as we have pointed out to Mr. ***** that we are working desperately to catch up on our production schedule, which was severely disrupted by the recent hurricanes. We have placed the order for the materials required for Mr. **************** and expect them to arrive within the next 3 to 5 weeks.  We will contact him to schedule the installation as soon as we have a confirmed delivery date for the materials.

  Customer response

  11/18/2024

   
  Complaint: 22551020
  
  I am rejecting this response because:
  I am surprised to see that miracles do happen. from the last time I spoke to them to the time they responded to you they somehow found the measurements to my 2 houses that they said that they did not have and would need to find a spot on the schedule to send someone over to take them. Maybe another miracle can happen and they can find my supplies that I was told had already ( 1 month ago)  received and were working on slotting me in for installation.

  Back in February I gave them the deposit for 2 houses and it took them 3 months before they responded to the city's question regarding my permit and that was with me calling them 1 to 2 times a week. They kept blaming the city saying they had not approved the permit and I kept telling them that the city is waiting on them to respond to their question. Then after the 3 months and the permit was approved they said that they were backed upped because they had taken on too many clients. Then 2 months ago they sent the company to measure the 2 roofs and  I was told that it would take 3-4 weeks to get the roof materials in for the installation. 1 month ago I was told that the supplies had arrived for both locations and that they were working on slotting my installations. 3 weeks ago I called and they advised that they still were working on slotting me in. Last week I called and I was told that they were waiting for my materials, which they had already told me had come in  a month prior. Then they tell me that they had to send someone to measure the 2 roofs for the materials and were working on when they could do that. I had advised them that they had already been out to both mine and my mothers home and had already measured them. They swore up and down that they did not have the measurements and that they would need to send someone out.  I filed the complaint and now they are telling you that they have the measurements and it will be 3-4 weeks, again.  Maybe they can miraculously find the materials that they said they had and cut down the time. 

  Please forgive me for not holding my breath because I strongly feel that in 3-4 weeks they will come up with another delay excuse because the sun is rising in the east causing them delays. 

  Sincerely,
  
  ******* ****

  

  Business response

  11/21/2024

  Double G takes complainant's concerns seriously. To that end, Double G spoke with the complainant at length today (November 21) to discuss those concerns.  Double G understands and appreciates that the complainant wants this project to completed before Christmas, which we believe is possible.  Due to the delays outlined in the complaint, for which Double G has apologized, the parties have reached an understanding that any charges related to Double G's wood bills will need to be thoroughly scrutinized and perhaps discounted. In addition, the parties reserve the right to discuss additional discounts to compensate complainant for the lengthy production delay. 
  

  Customer response

  11/29/2024

   
  Better Business Bureau:
  
  I have no option but to accept the companies response that they will get to me in 3-4 weeks. 

   

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  09/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We have been waiting for over a year for our roof to be replaced, but the company wants to sell us outdated tiles that are no longer in production. They expect us to pay $78,000 for a roof that will not be under warranty, and they ignore our calls and give us the runaround when we try to contact them. They have our down payment of ****** and will not give it back unless we pay 26% which we arent doing no work has been done and no good tiles will be used.

  

  Business response

  09/19/2024

  Double G is extremely troubled by this complaint, which it must characterize as unnecessary and improper.  The complainant has been in frequent communication with Double G and is well aware of Double G's position.  Unfortunately, the complainant has responded to Double G's diligent efforts and frequent communication with abusive language and complete disrespect for its employees, including but not limited to combative phone calls on September 16 and September 18.  The tone and substance of these calls strongly suggest the complainant is simply trying to void a binding contract he no longer finds suitable.  Perhaps the complainant has found another contractor who has represented it can complete the roofing restoration work, but the contract specifically accounts for this situation with a 25% (not 26%, as represented in the complaint) cancellation fee.  If the complainant disputes the language or validity of the contract, Double G welcomes having that dispute in the appropriate forum - not in a BBB complaint portal.  
  It is also factually inaccurate that Double G will not provide a warranty, as evidenced by the highlighted portion of the attached statement of work. Double G does not expect the complainant to pay for an unwarranted roof and has never suggested otherwise. 
  
  Giving the complainant the benefit of the doubt, Double G acknowledges that most homeowners are unfamiliar with the insurance claim and building repair process. Double G therefore is willing to overlook the unfair implication that the complainant has "been waiting for over a year" for a roof, when Double G secured a permit and the necessary materials as expeditiously as possible. 
  Clearly, the parties have a dispute here and Double G remains committed to resolving it promptly and amicably. To be sure, however, Double G reserves all right to seek relief for any breach of the complainant's contract and for any false statements made in this forum or to any other third parties. 

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Double G Construction due to a series of ongoing issues that have spanned over the past four years. These problems have occurred before, during, and after the construction of our roof. Despite attempts to resolve this directly with Double G, the situation remains unresolved. Below is a summary of the key issues:Before Construction:Check was deposited without proper endorsement from mortgage provider.Pressured by a Double G employee to purchase solar panels or face delays despite having -received settlement money.Documents notarized without our presence.Multiple failed attempts to obtain a permit.During Construction:Travertine pavers damaged.Crew used our personal equipment (ladder, saw) w/ and W/O permission.Roofing materials left outside, requiring us to store them.Multiple failed inspections, causing delayscompletion took 10 times longer than expected.After Construction:Subpar fascia work and poor-quality tile work (the flat roof appears wavy).Roof leaked after the first rain.Cleanup was inadequate, with nails left scattered around the property.We were billed an additional $3,699.94 for woodwork. This was not part of the original estimate or scope of work and should have been included in the original project cost of $66,624.06already $25,000 above average for our area.When we originally contracted Double G, we were told that the insurance claim would cover the roof replacement at "no cost to the homeowner." This statement has proven false. I am offering Double G the $2,500 deductible, but they have refused and are now threatening to file a lien against my property this coming Monday.Also, despite sharing the extensive difficulties weve experienced in hopes they might improve their practices for other homeowners, Double G dismissed the information as unfounded and false. I have documentation to support all of my claims and am seeking assistance from the bureau to resolve this matter.

  

  Business response

  09/12/2024

  The parties have been in frequent communication, both before and after the complainant submitted this matter to the BBB.  That communication has been fruitful, and Double G considers this matter to be resolved.  Double G received final payment for the project at the complainant's home yesterday (Sep. 11), and the parties have reached a settlement agreement in principle. Per their agreement, Double G will take prompt steps to ensure the lien is released from the complainant's property.  We trust there will be no further issues.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Double G construction to repair my roof almost 4 years ago now. The roof was severely damaged and resulted in an insurance claim to replace the roof. They helped to file the claim and insisted on the use of their attorneys. The lawyers that they recommended were horrific. It took 3 and a half year to get to a settlement that did not include the replacement of the severely damaged interior of the property. Three and a half years later once the claim was settled, Double G Construction was paid $53,000 from the insurance proceeds in December 2023 and has yet to replace my roof. This amount is well over the 50 % required to commence the roof replacement. They went completely radio silent and unreachable prior to December 2023 (when they got paid) and refused to return calls or emails. Calling their office generally results in an automated voicemail to leave a message. Even after I complained and finally reached managers like ******************************* and *****, the lack of customer service and professional courtesy to return calls and emails continued. Once they were paid $53, 000.00 in December of 2023 they told me it would be months to get the tile. I tried to break my contract and they were asking me for ********* plus for a cancellation fee although it is clear that they CANNOT do this job. After weeks of emails and calls, they finally applied for the permit in April 2024.The permit application was rejected 4 times by the city for various incomplete documents. It took 2 months to issue the permit. It would have been longer if I did not call the city every day and email them to rush them to correct all their mistakes.The permit has now been issued on 5.23.24. They now have lied again and are claiming labor shortage, lack of materials, prior jobs in front of mine and are advising it will take weeks to start this job. They refuse to return the funds. As far as I am concerned, they have stolen this money. I request an immediate refund. I see I am not alone here.

  

  Business response

  06/04/2024

  Double G believes this matter is resolved.  The work is commencing tomorrow at the complainant's home, per the agreement between Double G and the complainant.

  Customer response

  06/13/2024

   
  Complaint: 21783653
  
  I am rejecting this response because: Although Double G has now  miraculously  found the time to come out to my property after this long period of time calling , emailing and texting them and began the work, this job is far from finished and as such the roof job is NOT completed making this matter still  opened. Once again, I am being told the title is here but can't be delivered yet, I have to wait, the weather is bad and all the excuses I have heard for months already. The title has yet to be placed on the roof and complete this job . Until the work is completed per the terms of the contract to  my satisfactory, this remains an open matter. Further, I would like to know what other recourse the Better Business Bureau has and will take against this company for  all the various complaints that have and continue to be filed against them. This company deserves a zero rating and all consumers should be aware of their ineffectiveness . It is appalling that a customer has to go through this after payment is rendered and the company has no remorse or finds any remedies for their ongoing lack of customer service .
  
  Sincerely,
  
  ***************************

  Customer response

  06/17/2024

  Please be advised that since the filing of the complaint the company started the work on the roof. As such, a refund is not appropriate anymore. I want them to finish the repair /reroof per the terms of the contract. Since they started the roof please also note that they are also asking for additional payment on an invoice and calling it a progress payment. There is no such thing. the contract read 50 percent of the funds to start and the remainder at the end of the job. they are refusing to finish the job meaning place the tile on the roof until a "progress payment" is made. They received more that the 50 percent initially so there in nothing to pay them UNTIL the completion of the job. I expect them to FINISH this job immediately. Email and copy of an invoice attached. 

  Customer response

  06/17/2024

  Please refer to the prior email with additional information that I forwarded. This is now a "repair" and not a refund since they started the work following my complaint being filed. But, they are refusing to finish the work as required by the contract. 

  

  Business response

  06/18/2024

  We will not be holding up the installation of tile pending a progress payment.  A manager will be communciating that to the homeowner today.

  Customer response

  06/24/2024

   
  Complaint: 21783653
  
  I am rejecting this response because: Please be advised that since the filing of the complaint the company started the work on the roof. As such, a refund is not appropriate anymore. I want them to finish the repair /reroof per the terms of the contract. Since they started the roof please also note that they are also asking for additional payment on an invoice and calling it a progress payment. There is no such thing. The contract read 50 percent of the funds to start and the remainder at the end of the job. They are refusing to finish the job meaning place the tile on the roof until a "progress payment" is made. They received more that the 50 percent initially so there in nothing to pay them UNTIL the completion of the job. I expect them to FINISH this job immediately. When I contacted about this "progress payment invoice" they told me this was standard practice. This is NOT part of the contract. When I asked them to direct me to the part of the contract that contained this provision they could not. I am now sitting and waiting for them to complete this job that they have had funds to complete since December 2023. additionally, after review of the invoice, it appears as though it is incorrect. they were supposed to credit me for additional sheets and they failed to do it trying to charge me for it. This are unacceptable business practices . 
  
  Sincerely,
  
  ***************************

  

  Business response

  06/25/2024

  Typically we ask for a payment after the roof is torn off and the underlayment is installed, to cover the cost of any out -of-pocket wood and to pay for 70% of the contract price.  In this case, we did not require ************** to pay that prior to delivering and installing shingles.

  Customer response

  07/09/2024

  If they did not intend to bill me then why they issue an invoice. Following which they called me and asked for payment. Since then they have sent me a revised invoice. to date, the title is still not on the roof and this job now 7 months after payment is not completed. How has this complaint been resolved?

  

  Business response

  07/10/2024

  The tear-off and dry in inspection are completed, the tile is being delivered tomorrow 7/11/24 and will be installed shortly after that.  The entire balance of $19,792.50 will be due upon completion.

  Customer response

  07/18/2024

   
  Complaint: 21783653
  
  I am rejecting this response because: there is a leak in the roof that they installed. I have repeatedly called this business and emailed them to let them know that a stain appeared in the kitchen. There has been zero response. The tile was delivered but there is no resolution to the roof leak that they installed. This job is far from complete. 
  
  Sincerely,
  
  ***************************

  

  Business response

  07/19/2024

  We are installing the tile today and any leaks will be mitigated during tile installation.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I want to formally lodge a complaint against Double G Roofing due to their severe mismanagement and unprofessional conduct, which has caused significant financial and emotional distress. They are diligent and friendly during the initial phase, but once they obtain funds, they go silent.Despite over two years of delays and countless unanswered emails, it wasn't until I threatened legal action that any progress was made. Shockingly, once the project was completed they attempted to levy additional charges for materials without prior notice and threatened to place a lien on my property for $2,270. They refuse to recognize the conditional lien waiver they signed on July 11, 2022, and the agreed-upon payment plan for the deductible, showing blatant disregard for our agreement.I believe they are deceptive with their customers, engaging them in signing open-estimate contracts and then charging for undisclosed additional costs. They never provided a detailed breakdown of project costs, leaving it open for them to charge any additional costs. It seems this company takes advantage of customers with this scheme.I am seeking the BBB's assistance in resolving this matter and holding Double G Roofing accountable for their actions.8/26/2020: Signed GCA.5/30/2022: Insurance claim settlement finalized.7/11/2022: Signed Conditional Waiver and Release of Lien.7/12/2022: Amended Agreement to clarify project scope and total cost of $65,283.46, with a $6,780 deductible payable post-completion.8/17/2022: Double G recieved the settlement check.10/15/2022: HOA approved roof replacement.March 2023: Double G provided a scheduled project start date.June 2023: City of ************** approved the permit.Second Half of 2023: Followed up via calls and emails with no responses or vague excuses.December 2023: Sent communication with evidence of roof leaks, inquiring about project start.January 2024: Sent a demand letter; after follow-up, ******************* promised to prioritize the project

  

  Business response

  05/29/2024

  Double G Construction has received and reviewed this customer's complaint.  Please be advised that Double G is extremely troubled by the allegations lodged therein, which regrettably contain serious omissions.  Namely, the customer's complaint does not mention that all work has been completed for over a month. The complaint does note that ************ promised to prioritize the project, and that is precisely what happened. 
  
  
  Moreover, though the complaint identifies a number of dates, it does not mention the following: Between mid-August and mid-October of 2022, Double G worked in conjunction with the homeowner to help secure HOA approval for the roof replacement. This cooperation stands in ***** contrast to the unfounded allegation that Double G went "silent" once funds were received. 
  
  
  To be sure, due to significant labor and material delays beyond its control, Double G could not begin roofing work at the complainants residence as promptly as anyone would have preferred.  Nonetheless, Double G moved expeditiously despite these delays.  The complainant's tile was ordered on November 11, 2022, shortly after HOA approval was obtained. At that point, Double G had to wait until September 2023 until the ordered tile was available from Double G's supplier.  The tear-off and dry-in work began at the complainants home
  on April 1, 2024 in the normal course of work after all orders made prior to the complainants were completed and the necessary permits were obtained. 
  
  
  Significantly, Double Gs contract with the homeowner does not include a specific timeline for the project and explicitly states that delays related to labor and material are outside of its control.  It therefore must be stressed that Double G has in no way breached its contract with the complainant. Double G would be remiss not to mention that the complainant has improperly refused to remit a nearly $6,000 payment owed for the completed and non-credited work. In light of this unfortunate situation, Double G has no choice but to explore remedies including placing a lien on the Complainants property until payment is received. Conversely, if the complainant pays the remaining payment owed to Double G, any lien placed would be promptly removed and Double G will honor its 10-year warranty for all work performed.

  Customer response

  06/03/2024

   
  Complaint: 21727106
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  06/03/2024

  Dear ************ and BBB,
  
  Thank you for facilitating communication regarding my complaint (ID ********* against Double G Construction Corp. After reviewing the companys response, I would like to address several inaccuracies and omissions.
  
     1.    Lack of Communication and Delay in Updates:
  Double G Construction claims that they did not go silent after receiving funds in August 2022. However, the reality is that from mid-October 2022 until  late 2023 I received no updates or responses to my emails and calls. This prolonged period of silence caused significant distress and uncertainty about the projects status. The companys assertion that they worked diligently to secure HOA approval does not explain the lack of communication for many months afterward.
     2.    Timeline and Delays:
  While Double G Construction states that material and labor delays were beyond their control, they failed to provide timely updates about these delays. The companys contract may not specify a timeline, but it is reasonable to expect regular communication and updates on the status of the project, especially given the significant delay in starting the work.
     3.    Payment Plan and Conditional Waiver:
  The agreement clearly states that the deductible payment of $6,780 is to be paid on a payment plan after the completion of all work. Double G Constructions failure to acknowledge this payment plan in their response is a breach of the amended agreement terms. Additionally, the conditional lien waiver signed on July 11, 2022, stipulates that no further claims or liens would be placed once the agreed payments were made. Their threat to place a lien on my property for additional charges, without acknowledging the waiver, is both unprofessional and in direct violation of our agreement.
  Specifically, the conditional lien waiver and release of lien document clearly states that upon receipt of the specified partial payment, Double G would conditionally waive and release its lien rights for the labor, services, or materials furnished up to the amount of $65,283.46. Importantly, Double G Construction has had in its possession the settlement check for $58,503 since August 2022, which is significantly more than the one-third requirement outlined in the waiver. Once the payment of the remaining $6,780 is received this should satisfy the conditions of the waiver, and any additional lien threats are unjustified and contrary to our agreement. 
     4.    Additional Charges:
  I am not in disagreement with paying the $6,780 deductible via the agreed payment plan. However, my frustration lies with the additional charges being imposed, which are in excess of the $65,283.46 agreed upon. Double G Construction has not acknowledged the payment plan and is threatening to place a lien on my property for these extra charges. Given that Double G has had the majority of the funds for a significant period and considering the nature of the long delays, I believe there should be goodwill on their part in addressing this matter fairly and reasonably.
  
  In summary, I am not satisfied with Double G Constructions response as it does not address the core issues of lack of communication, failure to recognize the payment plan and conditional waiver, and the improper handling of additional charges. I request that Double G Construction acknowledges the agreed-upon terms and refrains from placing any unjustified liens on my property.
  
  I appreciate the BBBs assistance in resolving this matter and hope for a fair and reasonable resolution that holds Double G Construction accountable for their actions.
  
  Sincerely,
  
  ***********************

  

  Business response

  06/04/2024

  In response to item #1 & #2, Double G must point out that the complainant's allegation that there was no communication between Oct 2022 and the end of 2023 is simply not accurate.  In fact, Double G spoke with the complainant over the phone on following dates:
  10/17/22
  1/3/23
  2/22/23
  11/15/23
  12/15/23
  
  
  And by email on the following dates:
  1/3/23
  2/22/23
  8/23/23
  10/2/23
  10/10/23
  12/13/23
  12/15/23
  
  
  Communication continued into this year.  
  
  
  In response to items #3 & #4, as the conditional lien waiver makes clear, "This waiver and release does not cover any retention or labor, services, or materials for which payment remains due and owing."  In this case $2,270.00 remains due and owing to Double G for the replacement of rotten wood beyond the scope of the parties original agreement.  When the complainant entered into this payment plan he agreed to pay this amount and has yet to fulfill that agreement.  
  
  
  In summary, Double G has engaged in a good faith and concerted effort to reach an amicable resolution with the complainant.  This effort included not only the extensive communications that the complainant somehow denies to have taken place, but also the extraordinary measure to offer a payment plan that carried no interest and set no defined end date.  Double G is disappointed that these efforts were apparently not appreciated by the complainant.  Double G would strongly prefer to resolve this dispute without placing a lien on the complainant's property provided that Double G is paid its remaining balance.

  Customer response

  06/05/2024

   
  Complaint: 21727106
  
  I am rejecting this response because:
  
  I have reviewed their latest response and would like to address several points they have raised.
  
  1. Communication and Delays:
  Double G Construction provided a list of dates they claim to have communicated with me. However, the reality is that there were significant periods with no meaningful updates. While there may have been sporadic communication, it often lacked substantive information about project progress or delays. Most of the time the responses were that the project manager was not available or  that they will pass along my message. This prolonged uncertainty caused considerable distress. Furthermore, most of the dates cited by Double G as communication were actually initiated by me, not by them.
  
  2. Timeline and Accountability:
  The assertion that material and labor delays were communicated adequately does not align with my experience. Despite the contract not specifying a timeline, it is reasonable to expect timely and regular updates, especially given the project's extended timeline. Many of my calls and emails went unanswered or were met with vague responses.
  
  3. Payment Plan:
  The agreement clearly outlines that the deductible payment of $6,780 was to be paid post-completion, following a payment plan. Until now, Double G Construction has not recognized this payment plan in their responses, in fact  during my last call with Double G., **********  , from accounts receivable refused to acknowledged the existence of the payment plan questioning the veracity of  my argument and threatened to place a lien on my property if I didnt pay the remaining balance immediately. Adding further distress to the situation which ultimately drove me to issue this complaint.
  
  4. Additional Charges:
  While I do not dispute the $6,780 deductible, the imposition of additional charges beyond the agreed $65,283.46 is unjustified. Double G Construction has had the majority of the funds for a significant period, and considering the extensive delays, I expected better communication and resolution regarding these charges. The additional $2,270 for material costs was not communicated in a timely manner.
  
  **Resolution Proposal:**
  In the interest of closing this matter amicably and once in for all, I propose the following resolution:
  1. I will pay $1,000 of the additional $2,270 costs.
  2. I will pay the total of $7,780 (which includes the $6,780 deductible and $1,000 of additional costs) in 18 equal  monthly installments of $432.23, starting this month and concluding 12/1/2025.
  3. Double G Construction acknowledges and honors the payment plan.
  4. Double G Construction waives the remaining $1,270 in additional costs. 
  5. Double G Construction refrains from placing any unjustified liens on my property.

  6. If the proposal is agreed I need this to be formally documented and signed off by Double G to have as evidence of our agreement.
  
  I believe this proposal is fair and demonstrates my willingness to resolve this issue amicably.
  
  Thank you for your assistance in this matter.
  
  Sincerely,
  
  ***********************
  
  

  
  

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Double G filed ***************** permit for replace roof for property ****************************************************************************** in September 2022. The permit number is B-2022-******-0000. The roof was installed in 2023. Then Double G told me the county inspection is passed. I paid all money in 2023. But in Jan 2024, I received letter from ***************** building department, which told me the permit is in inactive status and didn't close. I called and emailed Double G from Jan 2024 ask for close it. But I never get any positive feedback in 5 months. The representative always told me he didn't get answer from production team.

  

  Business response

  05/29/2024

  There was a miscommunication with the building department when the project was being finished. We are working on reactivating the permit and taking the necessary steps to close the permit with the building department as quickly as possible.

  Customer response

  06/01/2024

  Hello Double G,

  Thank you for the response. Could you please provide me with the direct phone number or email address for the personal who is working on this case?

   

  Thank you

   

  Li

  Customer response

  06/03/2024

   
  Complaint: 21710233
  
  

  Hello Double G,

  Thank you for the response. Could you please provide me with the direct phone number or email address for the personal who is working on this case?

   

  Thank you

   

  Li

  
  
  

  

  Business response

  06/04/2024

  You can call our office at ************ and speak with ***** at ext. 102 to ask additional questions.  You can call the city and get updates about the status of the permit as well.

  

  Business response

  06/12/2024

  The permit has now been closed as of this morning.

  

  Business response

  06/12/2024

  The permit has now been closed as of this morning.

  Customer response

  06/12/2024

  I see the Status is still Active from building website. looks like it's waiting for ACCT CASHIER approval. I will keep track it. Thank you!

   

  Li

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Recently I received a bill for $19,526.38 from Double G Construction for a balance due on replacement of my roof.I signed a contract with Double G Construction in June 2021 for a complete replacement of my roof and gutters. But after withholding a 50% deposit from the insurance settlement, the company went silent. I spent countless times trying to get things going with Double G Construction, all to no avail until the end of 2023. There were so many lies and non-responsive actions. Finally, Double G Construction replaced my roof in November 2023.However, the job was not complete; Double G Construction removed the gutters but did not replace them, now my house has no gutters. In addition, because Double G Construction took too long to replace my roof, this had caused damage to the inside of my home. I would like Double G Construction to complete the job as stated in the signed contract and to fix the inside of my home before I paid the balance due. If not, I shall use the balance to pay another company to install the new gutters and fix the inside of my home.

  

  Business response

  05/08/2024

  Double G was surprised and disheartened to receive this complaint, which is riddled with inaccuracies and marred by omissions.
  
  Due to significant labor and material delays beyond its control, Double G could not begin roofing work at the complainants residence as promptly as anyone would have preferred. Significantly, however, Double Gs contract with the homeowner does not include a specific timeline for the project and explicitly states that delays related to labor and material are outside of its control.  It therefore must be stressed that Double G has in no way breached its contract with the complainant.
  
  Double ******* was onsite in April of 2024 to install gutters at the complainants home. However, that work was summarily terminated when a member of the complainants family verbally abused Double ******* and demanded that they leave the premises. In light of this outburst, Double ******* members have justifiably been unwilling to return to that home. Double G has, of course, credited the complainant for the amount of gutter work it was unable to perform. Double G further has covered the cost of removing the gutters and has no intent to charge the complainant for this portion of the work. 
  
  Double G further understands that the complainant alleges that Double Gs work caused damage to the homes interior. Double G categorically denies those claims, as the leaks identified predated Double Gs work on the property and could not have been caused by Double Gs work. Double G is well within its rights to decline to offer any credit for interior damages that Double G did not cause.
  
  Double G would be remiss not to mention that the complainant has improperly refused to remit payment owed for the completed and non-credited work. In light of this unfortunate situation, Double G has no choice but to explore remedies including placing a lien on the Complainants property until payment is received. Conversely, if the complainant pays the remaining payment owed to Double G, any lien placed would be promptly removed and Double G will honor its 10-year warranty for all work performed.
  
  

  

  Business response

  05/09/2024

  
  Double G was surprised and disheartened to receive this complaint, which is riddled with inaccuracies and marred by omissions.
  
  Due to significant labor and material delays beyond its control, Double G could not begin roofing work at the complainants residence as promptly as anyone would have preferred. Significantly, however, Double Gs contract with the homeowner does not include a specific timeline for the project and explicitly states that delays related to labor and material are outside of its control.  It therefore must be stressed that Double G has in no way breached its contract with the complainant.
  
  Double ******* was onsite in April of 2024 to install gutters at the complainants home. However, that work was summarily terminated when a member of the complainants family verbally abused Double ******* and demanded that they leave the premises. In light of this outburst, Double ******* members have justifiably been unwilling to return to that home. Double G has, of course, credited the complainant for the amount of gutter work it was unable to perform. Double G further has covered the cost of removing the gutters and has no intent to charge the complainant for this portion of the work. 
  
  Double G further understands that the complainant alleges that Double Gs work caused damage to the homes interior. Double G categorically denies those claims, as the leaks identified predated Double Gs work on the property and could not have been caused by Double Gs work. Double G is well within its rights to decline to offer any credit for interior damages that Double G did not cause.
  
  Double G would be remiss not to mention that the complainant has improperly refused to remit payment owed for the completed and non-credited work. In light of this unfortunate situation, Double G has no choice but to explore remedies including placing a lien on the Complainants property until payment is received. Conversely, if the complainant pays the remaining payment owed to Double G, any lien placed would be promptly removed and Double G will honor its 10-year warranty for all work performed.
  

  Customer response

  05/11/2024

   
  Complaint: 21663384
  
  I am rejecting this response because:

  I would like Double G to install the new gutters on the main roof and the front porch, repair the interior of the home, and complete other miscellaneous items.

  1. Since I am not the only one that was having the same problems with Double G Construction, i.e. delays and non-responsive, etc. Double G's statement about my complaint ..... riddled with inaccuracies and marred by omissions.  Nothing could be further than the truth.

  2. Even though Double G had no control over significant labor and material delays beyond its control and no specific timeline for the project included in the signed contract. So, what is a reasonable timeline for roof replacement?

  3. I would like Double G to continue the job by installing the new gutters. The statement a member of the complainants family verbally abused Double ******* and demanded that they leave the premises, is completely false. The event that happened in April 2024 was as follows:  One of Double ******* showed up, showing me a picture of gutters that would be installed around the main roof, so I told him that the front porch also needed gutters. However, he said no, so I called and talked with one of the Double G staff and then handed my phone to the crew so that he could also talk with this person.  After a long conversation between them, the crew returned my phone to me and left.  I still had no idea as to why the crew left!  Anyway, I prefer Double G to complete the job!

  4. The reason I hold Double G responsible for extensive damage to the interior of my home is because with that many years of experience and expertise in roofing.  As soon as the contract is signed, the least Double G could do within its power is to protect the property from further damage by placing tarps to cover the roof until feasible to work on the roof, this step was not done.  Was this negligence on the Double G part?

  5. As stated in my previous complaint, final payment was withheld due to uncompleted work.

  Again, I would like Double G to install the new gutters on the main roof and the front porch, repair the interior of the home, and complete other miscellaneous items.

  This time, I expected Double G to finish the job within a reasonable timeline.  If not, I shall use a portion of the amount owed Double G to hire another company to complete the unfinished work that Double G left.
  
  Sincerely,
  
  *******************

  

  Business response

  05/21/2024

  Complaint: 21663384
  
  Double G Construction writes in response to BBBs letter dated May 13, 2024 in the
  above-referenced matter. Double G takes this opportunity to address each of the five proffered
  reasons why the complainant reject[ed] Double Gs initial response.
  
  1. The complainant alleges they are not the only one that was having the same
  problems with Double G Construction, i.e. delays and non-responsive, etc. Yet they
  identify no other individuals or instances involving these problems. Moreover, it is
  Double Gs understanding of the initial complaint that the issue was not delays and
  non-responsive, etc. but rather a dispute as to the scope of work. Double G reiterates
  that it has not agreed, and at no point suggested it agreed, to perform interior repairs
  and complete gutter work on the front porch.

  
  2. Per the complainants contract with Double G, Double G Construction is not liable
  for delays in construction or completion as a result of unavailability of materials, sub-
  contractors, crew, weather, etc. In this case, Double G worked expediently and in
  good faith with the complainant and the complainants homeowners association
  between March and May of 2022. It was not until July 20, 2022 when the
  complainants homeowners association approved the tile, and Double G placed an
  order for that tile on July 27, 2022. Double G then received the tile in its storage yard
  on January 11, 2023. The tear-off and dry-in work began at the complainants home
  on October 20, 2023 in the normal course of work after all orders made prior to the
  complainants were completed. However, the complainant was nonresponsive to all
  communications from Double G until the following February, which further delayed
  the project and unduly prevented Double G from being paid for its labor and
  materials.
  
  3. The third reason set forth in the complainants May 13 letter is not responsive to
  Double Gs initial response. Double G did not state the complainant verbally abused
  the crewmembers, but someone in the household did. The complainant does not
  address or respond to this explanation. Further, the complainant writes they prefer
  Double G to complete the job, when the issue remains that the job is completed. The
  complainant is ostensibly seeking to force Double G to complete work on gutters
  beyond the scope of the parties agreement.
  
  4. The complainant asks, Was this negligence on the Double G part? The answer is
  no. The complainant is making a legal argument unsupported by evidence and instead
  by their own alleged standard of care. On the contrary, the complainant signed a
  contract with Double G acknowledging that Double G Construction is not
  responsible for pre-existing leaks or damages. The complainant points to no
  statutory, common law, or contractual obligation that Double G install a tarp on the
  complainants roof prior to performing its work on the property.

  
  5. Double G, as it has made clear throughout this process, attempted to complete all
  work for which it contracted. It is a fiction that Double G had an obligation to
  complete the front porch gutters, and the complainant appears to be using this fiction
  as a pretext to withhold payment. This is unfortunate and may

  Customer response

  05/27/2024

   
  Complaint: 21663384
  
  I am rejecting this response because:

  I signed the contract with Double G for roof and gutter replacement. I demand Double G finish the job.
  

  I have never encountered a company doing business like how Double G Construction Corp. is doing.  Even with my written response, via BBB, Double G continues being untruthful.  This would be my last response to Double G.

  My response, in order, of Double G letter dated 5/22/2024
  

  1.  There were too many complaints to list them here, Double G should go to BBB and ****** websites for information.  I referred to these complaints because Double G indicated that my complaints were riddled with inaccuracies and marred by omissions.
  

  2.  Double G insinuates that we were the cause of delay and/or stopped Double G from replacing our hurricane damaged roof and gutters.  Why would we? 
  

  3.  First, Double G continues stating that the job was completed, but no gutters have been installed.  Second, Double G should review paragraph three in its initial response about the incident in April of 2024.
  

  4.  Double G did not know how long it would take for materials, crew, etc. to be available and when the roof could be replaced - it took about two and half years.  However, during all this time, Double G knew that my roof was damaged by a hurricane. Why did Double G not do anything to prevent more leaks inside my home while we waited?  Double G sued my insurance company using the evidence of leaks as proof.
  

  5.  I can only respond to the first part of this paragraph because Double G did not finish the second part.  Double G stated that I used the front porch gutters, fiction as a pretext to withhold payment.  This is not true!  No gutters have been installed anywhere on the house.  Final payment was withheld due to an uncompleted job.
  

  Bottom line, I hired Double G to replace our roof and gutters, so no final payment would be made until the job is completed and acceptable to us.
  

  Again, this will be my last response to Double G because Double G continues being untruthful and refuses to complete all works required in a signed contract.
  
  Sincerely,
  
  *******************

  

  Business response

  05/28/2024

  Here is the complete paragraph #5 that got cut off:

  5. Double G, as it has made clear throughout this process, attempted to complete all
  work for which it contracted. It is a fiction that Double G had an obligation to
  complete the front porch gutters, and the complainant appears to be using this fiction
  as a pretext to withhold payment. This is unfortunate and may need to be resolved
  through litigation or alternative dispute resolution.

   

  Additionally, we have attached the highlighted contracts.  Let us know whatever else is needed.

   

  Thanks

  

  Business response

  05/29/2024

  5. Double G, as it has made clear throughout this process, attempted to complete all
  work for which it contracted. It is a fiction that Double G had an obligation to
  complete the front porch gutters, and the complainant appears to be using this fiction
  as a pretext to withhold payment. This is unfortunate and may need to be resolved
  through litigation or alternative dispute resolution.

  Customer response

  05/29/2024

   
  Complaint: 21663384
  
  I am rejecting this response because:
  

  In 2021, Double G was contracted to replace my roof and gutters.  In 2023, Double G removed my old roof and my old gutters, but only replaced my roof.  Three years later, I still have zero gutters on my house. I also have partially painted fascia boards - leaving exposed wood.
  
  
  Sincerely,
  
  *******************

  Customer response

  05/31/2024

   
  Complaint: 21663384
  
  I am rejecting this response because: see attachment
  
  Sincerely,
  
  *******************

  

  Business response

  06/04/2024

  Double G's position on the complainant's response is as follows: The complainant attached an exhibit that is simply not relevant to the dispute between the parties.  The exhibit pertains to gutter work, which Double G AGREES was not performed.  However, what the complainant declines to mention in the most recent reply is that the reason this work was not performed was the order to stop work and leave the complainant's home, which either the complainant or a member of the household made.  See Double G's original response dated May 9th 2024.  The complainant also declines to mention that he received a full credit for all work not performed despite the fact that either the complainant or one of his family members hindered Double G's performance.  Please see attached invoice reflecting the credit received by the complainant.  To the extent that Double G can assist the complainant with addressing his apparent concerns relating to the gutters, Double G is more than happy to provide the contact information for its gutter subcontractor.  

  Customer response

  06/11/2024

   
  Complaint: 21663384
  
  I am rejecting this response because:

  Finally, Double G Construction Corp. proved that it operated as a deceptive company. In my case, Double G deceived the Better Business Bureau by submitting a contract dated August 8, 2020, to the BBB office as proof that my contract was only for a roof replacement.  I found out about this deceptive practice after some correspondence with a BBB consultant.

  Once again, Double G was not truthful in its latest response, the only invoice that I received from Double G at the end of April of 2024, was for a total balance due of $19,526.38, dated 11/1/2023 and 4/11/2024 12:57 PM, respectively.  There was not a single credit listed in this invoice (attachment) as stated in Double Gs response.  I filed a complaint against Double G because Double G billed me for uncompleted work.
  

  Only after getting caught by being deceptive, Double G issued a new invoice, dated 11/1/2023 and 6/4/2024 2:12 PM, respectively, which listed on the BBB website showing credit of $1,863.62 for the gutters.
  

  Also, I did not realize until now that the total for the roof and gutters was wrong, total agreement price for the roof and gutters was $41,147.64 not $41,555.92 (attachment).
  

  The quoted amount for roofing of $39,284.00 and the additional charge of $1,500.00 for 10 sheets of decking, less $25,129.54 deposit, the remaining balance of $15,654.46 will be made when I receive the bill.
  

  The additional charge of $1,600.00 for 80 linear feet of fascia that was replaced was not acceptable at present. There were holes, uneven, gap, and some were put together by using short pieces of wood instead of one long piece (attachment).
  

  After Double G fixes these holes, level, gap, and redo some of the fascia with long pieces of wood, a full payment of $1,600.00 will be made.
  
  
  Sincerely,
  
  *******************

  Customer response

  06/12/2024

  More attachment

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid $40,000 to Double G Construction on September 21, 2022 to replace my roof which was the 50% deposit that they required. For almost a year they went radio silent despite numerous outreach attempts. Eventually we were provided in writing with a commencement date of 7/14/2023 and anticipated completion date of 8/14/2023. We are now at February 20, 2024, 17 months since they cashed our deposit! When I called in November 2023 they gave me the around saying our materials were in the yard and that we were 17th in line. In addition they called me a piece of s*** when I pressed on the numerous delays. Yet again Double G is unresponsive. At this point Double G appears to have abandoned the job and I will be filing a criminal complaint for the $40,000 they have stolen. If this is not resolved and a full refund of my $40,000 is not issued I will also be going to the numerous news organizations throughout South ******* so that other citizens are aware of the scam that Double G is running. From the numerous other complaints in the BBB I see I'm not alone. I demand an immediate refund of my $40,000 so that I can get my roof replaced with a reputable, trustworthy organization. Hurricane season is approaching once again and I still don't have a new roof.

  Customer response

  03/07/2024

  Upon receipt of the complaint Double G immediately responded to work out a mutually agreed upon resolution. The fact that they were immediately responsive to work with us on a solution is much appreciated. This issue has since been resolved.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My mom and I have contract with Double G Construction company to replace the roof from our home; however, it been 4-5 years and it not finish. From the date of signed contract to September of 2023, there are many lying and delay conversations. For example, after taking a little more than 50% of the payment, there is no update communication and we tried to call the company many times and also leave many voice messages with no call back. Eventually we are able to get answer, the manager at the time said the roof materials was order and told us to wait. Few months passed, we and after many unsuccessful calls, we manage to get a respond and once again she said the roof materials should be ready by October and was told to wait again. Couple months passed and same communications issue and when we able to get respond, the manager said that the company that making the roof tile close and not working for few days due to winter storm and told us to wait. Few more months passed again, and still no roof tile materials produce. This issue continues and in the end another year passed. To make the story short, when the roof tiles produced and ready, the time come to schedule for installing dry-in materials before the final roof tiles install. The manager told us the scheduled date. When the scheduled date come nothing happen, we calls/text/emails back and some excuses made and pushed back couples more months and after waiting other excuses pushed back again and again. In the end, another year went by. Finally, the work started in October of 2023, and it was stop till now. The company want us to pay more to continue the work, but the contract and through communication indicated 50% down payment and final balance due at the end when work is complete and satisfy. In addition, the company want us to pay additional costs for the replacement of the wood that the workers work on the roof. I cant write more due to limited characters spaces. Please contact my email so I can provide you more details.

  

  Business response

  02/02/2024

  Prior to being notified about this complaint, Double G had already been in contact with the ****** and are working toward completing their project very soon.  The tile is getting delivered today and then roof loaded this coming Monday. The tile installation should happen in the next 2-3 weeks.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩