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74 Customer Reviews
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Review from Fabiana D
1 star09/25/2024
Terrible customer service. I did my eyeglasses there once. It till them over 2 months to get them and now almost 4 years later never been there before they harassing me with calls to schedule an appointment. When called to have them removed me and enforce my privacy rights the guy without collecting my info he just say have a good day and transfer me to a survey. Guess the survey he got!!!! I will not recommend this business to anyoneReview from Jacquelyn C
1 star09/24/2024
Dont purchase glasses from My Eye Lab on Monroe St. near ******. I ordered these glasses from there. When I went to pick them up, this is how they were given to me. The arms were completely stretched out of shape. I place them on my face and they immediately fell off. There was NO effort made to adjust them to ensure they were an adequate fit. They were just handed to me. I wish these glasses could be returned and my insurance company refunded. They even requested I give a positive review. After thinking about my experience, I decided to post a complaint. I cant wear these glasses.DONT PATRONIZE MY EYE LAB ********* **** ******, ****.Review from Geovanys A
1 star01/11/2024
I want to express my frustration with this business, and to warn people about this store. My Eye Lab ******* Optical In Kedall Drive *****.They are so bad they have changed their business name again.I order 2 pairs of glasses and paid $688 out of my pocket and its been less than a year and both glasses have glue coming out from all around the lenses.I brought the glasses to the store and they dont want to replace the lenses they want to charge me an additional fee for a defective product knowing they make the lenses with bad quality material.The Store manager was ignoring me and didnt even bother to resolve the problem, she only wants people to pay, I called their support team they provided me with a case number and nothing has been done.I need my glasses and I am not receiving the service I need.Review from Yolanda L
1 star10/09/2023
I cannot give negative so 1 star will have to do. I received an eye exam and ordered glasses only to find out the prescription was too strong. I returned the glasses....and am still waiting for a refund. Calling customer service is useless because they don't know anything. I was on hold almost 10 minutes for you to come back and give me no answer because the store manager is out and you don't know who that is...why is it taking g a month for me to get a refund?
MyEyelab Response
11/15/2023
We're truly sorry for the inconvenience you've faced with your eye exam and glasses order. We understand the frustration, and we're actively looking into the delay in your refund. Your feedback is important, and we're working to improve our communication for a better customer experience. Thank you for your patience as we work to resolve this promptly.Review from Robbin W
1 star09/20/2023
BIG MISTAKE TO GO TO MY EYELAB at *******************************************************. The Optometrist is in another country and the visit was done over the internet. They couldn't give me the results of my exam because they were waiting on the Optometrist. The staff next door has no idea what they are doing, it took forever to get the order written up. I was told it would be **** day's worst-case scenario 14 days. The phone number listed isn't to reach the location you are searching for. They have many local phone numbers to make you think you are talking to someone in the ***. You are not speaking to anyone in *******.I tried to escalate my call; ******** was refused. This is not a company that you want to do business with ever. All people that working are from another country. The reason they say that it takes so long in ***** is because is because they do quality work there. I believe they are making them in another country. If you want affordable glasses and get them in 2 hours go to Eye Mart, they make them why you wait.If I could give MY EYELAB a lower rating I would.MyEyelab Response
11/15/2023
We're genuinely sorry for the challenges you faced at our ******** location. We understand your frustration, and we deeply apologize for any inconvenience caused during your visit. Your feedback is essential to us, and we're actively addressing the issues you've raised to improve our services.
We appreciate your patience as we work to enhance our processes and provide a better experience for our customers. If there's anything specific, you'd like us to address or if you have further concerns, please feel free to reach out to us directly.Review from Tracey J
1 star09/15/2023
I made the mistake of saying how much $ I had on my insurance card, and was overcharged, almost $600 for 2 pair of glasses, not even transition lenses. After realizing I had been overcharged, I confronted the manager and was refunded $400. Told I would still get the glasses. It's been ALMOST 4 MONTHS. I still only have 1 pair of glasses. They are the worst optical store I have ever been to, and I have been wearing glasses for 50 years.Review from Trenton W
1 star09/14/2023
Dishonest high pressure sales and they did not provide me an itemized receipt/invoice at the time of purchase. They provided me a quote for 6 & 12 month supply including discounts. Pricing seemed competitive so I agreed to purchase the "full year." I further clarified, I would recieve a full year to include BOTH eyes and was reassured this was for a full year both ***** eye. When I arrived to pickup my contacts, I noticed it was significantly short. Apparently, I had been lied to and intentionally not provided an itemized bill of sale. They charge twice MSRP and therefor can easily mislead you. They also refused to provide a refund. The ease at which they misled me in addition to coincidently not providing an itemized bill and the lack of tranparency during the pitch makes this appear to be a well coordinated scam. I will be disputing the charge and never return. Also a great reminder of the importance of an itemized receipt.MyEyelab Response
09/18/2023
We value your feedback, and we're pleased that we could reach a mutual agreement that satisfies your concerns. Your satisfaction is important to us, and we look forward to serving you better in the future. Thank you for your understanding.Review from Pam Y
1 star09/06/2023
Ive been trying to get a refund for over 2 weeks. They keep escalating my calls, stating that I will hear something in ***** hours. Ive had to call back 3 times. They put me on hold and call the store, getting different story each time. The money back guarantee is a scam. The eye exam is a scam. DO NOT USE THIS COMPANY! I should have recognized the this place for what it is the day I walked in for my eye exam.Review from Martha S
1 star08/29/2023
After 2 wrong prescriptions, I went back to my optometrist. Had to pay for a 3rd eye exam to be able to take the correct prescription to the store to have my glasses remade. They screwed up the prescription for my godsons glasses as well and we are on our 2nd eye exam and are bringing in his old glasses for comparison. Just save yourself the headache and go to an in-person clinic instead of this telehealth c***MyEyelab Response
08/31/2023
We're sorry to hear about this experience. This is not the level of service we aim to provide. Please know that we take your feedback seriously and are working to improve our services. Your satisfaction is our priority, and we appreciate your patience. If you have further concerns, please reach out to us directly. Thank you for bringing this to our attention.Review from alicia e
1 star07/26/2023
Was given the wrong prescription in 2021, didn't realize it until my next exam at another location. Was told it was my fault for not getting another exam after one year, therefore nothing they can do. I spent money on contact lenses and glasses for a stigmatism and I don't have one. I have emailed repeatedly and called again recently to get them to reopen my case. They never sent the email they promised so I can try again to get a refund. Going to file a complaint with consumer affairs. They just ignore people until they give up.MyEyelab Response
08/02/2023
We are sorry to hear that you had to go through this. We do have a satisfaction period for any inconveniences, but this went far beyond our regular guidelines, that is the reason we were unable to fulfillyour request.
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