Complaints

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A 2-1/2 hour job turned into a 3-day fiasco ***** November 2023.The personnel sent out to do the job did not know what he was doing.My re-hab personnel had to hold his hand and direct him on how to do things the RIGHT way.They quoted the job, yet came out with the wrong parts and then tried to tell me the 20-gallons water tank was obsolete. I found a 20-gallons tank at *********** Then I had to go with some supervisor to pick up the tank in order for the original personnel sent out could do the ***** and we could turn on the water. Once the tank was installed the personnel sent to do the job was told by my re-habber to let the water fill slowly so undue pressure does not unseat the unions. He turned the water on full blast and at least one pipe connection burst. Luckily, the valves shut off. Now he had to re-do the copper pipe connections. Then at 6:30-PM he hands me a bill for $1887.99, which was the quoted price for a 2-1/2 hour job. But now I had my own time and labor, along with my re-habber's time and labor to account for and told him to get his boss on the phone. It was too late in the day. I called the next day and was told the owner would not be back until Monday. Then ******************** calls the next week and leaves a message I now owe $2715.96, but they'd cut the bill to $2388.00.I called back and told them to send an itemized bill. The bill received had ONE valve listed at $599.98, no mention of my time, nor my re-habbers time & labor [the guy who actually made the job happen]. Then add to the misery of all this one of the copper lines just fell out of its coupling. last week. There was not one bead of of anything in the coupling to hold it together. I called, ******************** dispatch would call right away. No call to date. Unable to wait, I had my re-habber sweat the joint correctly and double-check the rest of the piping. I am willing to pay this Plumbing Experts outfit $850.00; derived from -my time/re-habbers time&labor and a union BA's recommendation.

  Customer response

  01/08/2024

  BBB:

  The response I have received from this company is a larger bill than the two already received and a lien put on my condo.

  The chutzpah of this company is unbelievable. What now????

  Thank you, respectfully,

  ************************* III

  #********

   

   

   

   

  Customer response

  01/11/2024

  The BBB will not hear from this PLUMBING EXPERTS company.

  They have put a lien on my condo instead of respecting my complaint to y'all.

   

  So now what??????

  Customer response

  01/13/2024

  As of 12 Jan 24 all issues with this complaint have been rectified and adjudicated by the word of *********************************, President of PLUMBING EXPERTS, INC..

  A bill for the agreed amount is to be sent via ***** In turn, I will get them a check for the agreed amount so we can end this impasse and move on in life. Then per the word of **************, the lien placed upon my condo will be immediately removed, as all goods & services will have been paid in full. This brings to a close all transactions between THE PLUMBING EXPERTS, me [************************* III].and my condo at ***************************************************************************************

  As part of the agreement, thanks to BBB, I am rescinding my original complaint. All parties have mutually agreed on closure. I thank the BBB for its help.

  Respectfully,

  ************************* III

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 3 2023 I called Plumbing Experts and they came out and determined I needed a new hot water heater! Their workers damaged our condo elevator and another resident witnessed it and took pictures! Our condo association called *********************************** and they fixed the damages! The cost was ****** which Plumbing Experts refuses to pay!

  

  Business response

  12/23/2023

  This is ******************* (Owner) responding to this Complaint....I called ************* and told her the Plumbing Experts, Inc. would completely pay for the repair of $750.00 after I met with my plumbing techs and reviewed the invoice.

  The entire bill from the elevator company has been paid in full by me personally...I then call the President of the Condo and told him the bill was paid...he was happy!!!  and he thanked me.....I then called ************** and also informed her that the $750.00 repair bill from the elevator company was paid in full as I had promissed her.. My plumbing techs had damaged the elevator door and the elevator door has now been completely repaired.....*******************

  

  Business response

  12/27/2023

  This is ******************* (Owner) responding to this Complaint....I called ************* and told her the Plumbing Experts, Inc. would completely pay for the repair of $750.00 after I met with my plumbing techs and reviewed the invoice.

  The entire bill from the elevator company has been paid in full by me personally...I then call the President of the Condo and told him the bill was paid...he was happy!!!  and he thanked me.....I then called ************** and also informed her that the $750.00 repair bill from the elevator company was paid in full as I had promissed her.. My plumbing techs had damaged the elevator door and the elevator door has now been completely repaired.....*******************

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with them to replace underground pipes. They quoted me a price at $9600. They performed the service. I paid in full. They later sent me an invoice for over $1000. I called in to inquire. They told me it must have been a mistake because my account says paid in full. I later get additional letters and a call saying that there were additional cost not in the initial contract. They then put a contractor lein and a delinquent payment on my credit report. This should be illegal anywhere in *****************.

  

  Business response

  07/30/2023

  The Plumbing Experts entered into written Plumbing Contract-signed by ********************* plumbing work was completed and passed all Plumbing Inspections.

  The Contract clearly states (in paragraph #**) that *********************** would reimburse Plumbing Experts for all permit costs that Plumbing Experts paid to obtain the plumbing permit. Both parties agreed to this both orally and in writing- these plumbing permit related costs were to be invoiced to *********************** at the end of the job because Plumbing Experts would not know all the costs until they received all the paid invoices.

  After all the paid invoices were received - at end of job - Plumbing Experts prepared an invoice and sent an invoice with paid receipts showing all of the permit costs to **************. By the way, Plumbing Experts only invoiced for our actual paid costs as outlined in the Contract. The written Contract is very clear that permit costs will be billed at the end of the job - after all plumbers inspections had passed inspection.

  ************** refused to pay for the permit costs - which contradicts the written Contract. He is violating his own written promise.

  Mr. ****** BBB complaint is baseless and is wrong.Plumbing Experts filed a Contractors Lien on his house for the unpaid permit expensesper paragraph #** of the Plumbing Contract. as is permitted by ******* Construction Law.

  Plumbing Experts will release the Lien when the Lien is paid for and satisfied..*******************

   

  

  Business response

  07/30/2023

  (.

  Customer response

  07/31/2023

   
  Complaint: 20284506
  
  I am rejecting this response because:
  I did  not sign anything nor was I told of any additional charges. Hoe can a business just come up with additional charges after the service.  This is fR from legal anywhere in America.
  Sincerely,
  
  ***********************

  

  Business response

  08/01/2023

  I am flying back to ******* tomorrow. Will review the folder when I get back and respond again I have been out of Country for the last 3 weeks. *******************

  

  Business response

  08/03/2023

  This is *******************....Since *********************** stated he never agreed to pay for the permit fees related to his plumbing job - Permit #****-00630 - I am attaching a Signed Plumbing Tunnel Contract where *********************** personally 

  signed the Plumbing Contract - See Page #4 --- Also see paragraph #** concerning payment for permit related costs - Also see Page #4 about the ******* Lien Law -  ************** owes the permit fees....

  I am sorry it has taken so long for this complaint to be discussed - I was out of the Country until early this am.....*******************

  

  Business response

  08/03/2023

  This is *******************....Since *********************** stated he never agreed to pay for the permit fees related to his plumbing job - Permit #****-00630 - I am attaching a Signed Plumbing Tunnel Contract where *********************** personally 

  signed the Plumbing Contract - See Page #4 --- Also see paragraph #** concerning payment for permit related costs - Also see Page #4 about the ******* Lien Law -  ************** owes the permit fees....

  I am sorry it has taken so long for this complaint to be discussed - I was out of the Country until early this am.....*******************

  Attachments:

  ************************* - BBB COMPLIANT - LIEN FOR PERMIT FEES.pdf

• Initial Complaint

  04/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An outreach was made to this company in regards to an estimate to have the outer tubes replaced. The representative my daughter spoke to advised that there is a fee of $98 for them to show up and then the plumber will provide the cost of the service being needed, if we agree then the $98 are waived. The plumber who came out to my home was ************************* he provided a document to me advising to sign the document and he will be right back. The document only displayed the amount of $98 for service call charge which is what was agreed on and then possible minor repair cost of $158. **** proceeded to clear the line with a 20ft of cable and came back and advised the total will be $360.00. The cost had to be paid in full because a service was done even though I was not advised of the cost. Once **** left, my daughter called back and advised of what had occurred the same representative from before advised that he was not told of the estimate and that if a service is done we need to pay. The representative also advised he has had prior complaints regarding the plumbers not advising customers of the cost prior to doing service. The representative stated he cannot do anything since it was already done and he cannot go with he said she said. I believe if several people have complained about the same issue then the issue is the company not the customers.

  

  Business response

  05/07/2023

  I have met with the tech and he waived our service call of $98.00 since he went ahead and cleared the stoppage that was blocking the sewer lines to the house.

  Plumbing Experts will refund an additional 20% of invoice ****** - this is in addition to the 10% discount given already due to the 10% coupon the customer presented to the technician.

  Please let me know if this offer of an additional refund of 20% is accepted....

  Customer response

  05/12/2023

   
  Complaint: 19940397
  
  I am rejecting this response because I feel like 20% off is nothing compared to the $360 that was paid. 
  
  Sincerely,
  
  *****************************

  

  Business response

  05/16/2023

  In addition to the additional 20% discount that we offered, and was rejected by our customer - we had already issued a 10% discount that is noted and subtracted on Invoice 200275.
  So in fact - we are now at a total 30% discount.....I will now offer another 10% discount so the total discount offered today is a Total of 40%...hope this helps....*******************

   

• Initial Complaint

  08/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Received a letter from ********************* July 22 **************************************************** the phone number for a person named ******* who sent the people on 08-01-2022 from plumber experts *** to preform work.They informed that the device failed inspection and charged $204 (attached copy of paid check # *** ) for inspection plus repair order of $588.99.Sent quote for $588.99 to owner of property and he sent his trusted plumber to confirm, He found ************ experts *** showed false failure and *********** confirm that device was fine and passed inspection and sent to city of *************, information is verifiable with ********************* *************** at the following email address *********************** City of WM are also starting investigation about the issue and are to be contracted for more information.Due to the above information, I request a full refund of my money.Attached documents.

  

  Business response

  01/22/2023

  Plumbing Experts was called out to Certify the Backflow at "Reliable Rides"  - Reliable Rides is the tenant and they called us out...We Tested the Backflow device and the Backflow Device failed our test and we informed
  the tenant of our findings...Our tech was ******* and he is a very experienced backflow tester - he has confirmed to me the device failed....we had several meeting and he showed me his test results.
  I called and spoke to the tenant and the owner of the property and told them we would be happy to show them our results - they both declined. The owner ***** told me that he did not want the Plumbing Experts to come
  back to his property - he told me not to come back....he was very strong in his comments that he did not want Plumbing Experts to retest the backflow device.

  The tenant paid for our services performed on 8-1-22 by check #***.

  The Plumbing Experts performed the requested services displayed on invoice ****** on August 1, 2021. We performed what was asked for and we reported the results of our testing....and no refund will be issued.
  From: *******************, Owner of Plumbing Experts....

   

  Customer response

  01/23/2023

   
  Complaint: 17776691
  
  I am rejecting this response because:

  Owner sent another plumber to check overflow unit, He informed the city that nothing wrong was and there was no issues to fix. I called the ********************* and they also explained to me that nothing was wrong with the unit. 

  ********************* also will be informing users of this fake inspections with the intention of charging more money for inspection and parts that are not needed.

  
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩