Reviews

Went in for new glasses because my old prescription works just fine I just need new glasses. I was told I needed a new eye exam even though my old one works just fine. So I went along with all of it because it was free. Supposedly my eyes got worse according to them but I can still see perfect out my other ones. Got my new glasses and it was like wearing fun house glasses everything looked ovaled and wierd. Was told I need to redo the exam and do it all over again and wait another 2 weeks when all I want is my old prescription in new glasses. I said just cancel the order I no longer want to do business here. Upon getting the refund I was charged $70 for an eye exam I didnt even want but was told order to get new glasses I needed to do the exam. Ah excuse me what? The exam is free and I never wanted the exam in the first place which you didnt even get right. So Im paying for an exam I didnt want that you didnt get right. I was told a manager would be calling me to address the issue with the exam. Big shocker no ones called in a few days now. Dont know why Im surprised. This place didnt get my stuff right and in order to get glasses told me I needed an exam even though my old ones work perfectly. I should have known better because after a year their lens started peeling from the outside and the sunglasses lenses are starting to cloud but I figured Id give em another go since it went fine last time. Do not go here they have employees doing the eye exams who probably arent certified to do them. Then if they mess up and you want your money back they charge you for the unlicensed exam that wasnt even right. Scam!!! Scam!!! Scam!!! Scam!!!!

Hello *******, we sincerely apologize for your recent experience at our location. Its never our intention to cause frustration or confusion during your visit. We understand your concerns about the eye exam, the prescription process, and the refund. Please know were committed to addressing these issues and ensuring transparency in our services.
Well be reaching out to you directly to resolve this matter and make things right.

They took my elderly father's money and gave him nothing. Not even a prescription. When we left he said he would email it to me and never did. Then they said it was in the contract that he would have to pay even if they could not provide a prescription.

Hello ***, were truly sorry to hear about your fathers experience. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused. Ensuring clarity and fairness in our processes is very important to us.
Well be reaching out to address this situation and work toward a resolution. In the meantime, please dont hesitate to contact our customer service team at ************ so we can assist you further. Thank you for bringing this to our attention.

Terrible. I made an appointment, and when it was time for my examination, it was done by remote video. After thirty minutes of waiting after the bogus exam, I was told I needed to go to an optometrist to dilate my eye and give me a prescription. I had to pay the full amount with no prescription or glasses. They told me I had so many days to do this for them to honor the free glasses that looked as cheap as the Dollar Store magnifying glasses. I will never trust a company like this again. EP

Hello ******, were very sorry to hear about your experience and the frustration it caused. This doesnt reflect the standard of care we aim to provide, and wed like the opportunity to make things right. Please reach out to our customer service team at ************ so we can assist you further and work toward a resolution. Thank you for bringing this to our attention.

**Negative Review for Staten Optical** I had a truly disappointing and humiliating experience at Staten Optical. After having to reschedule my appointment a couple of times, I finally made it in, only to be told they were unable to assist me because I am blind in one eye. They admitted they did not know how to accommodate someone with my condition. This lack of knowledge and preparedness is completely unacceptable for a business in the field of eye care. Being turned away in this way was not only frustrating but deeply embarrassing. It's disheartening to see such a lack of inclusivity and professionalism. If you have unique eye care needs, I would strongly recommend looking elsewhere for more knowledgeable and compassionate care. This experience was a ***** reminder that not all providers are equipped to handle patients with diverse conditions.

Hello *****, were truly sorry to hear about your experience at Stanton Optical. Providing inclusive, professional care is our priority, and we deeply regret falling short in your case.
We take your feedback seriously and are working to ensure our team is better equipped to support patients with diverse needs. If you're open to it, wed like to connect with you directly to learn more and make things right.
Thank you for bringing this to our attention, and we sincerely apologize for any frustration or embarrassment this caused.

Stanton ***** $ for 2 pairs of glasses with a free eye exam is what they offer but that is not at all what you get....false advertising blatantly...great service ty ******* But false advertising is not good. My 1 pair with eye exam total cost 1*****! 100$ more than advertised minus 1 pair..pretty bad but no choice I need to see.

Hi *****, we apologize for any confusion regarding our pricing. Our $79 promotion includes select frames and lenses, but additional costs can apply depending on upgrades or customizations. Were glad to hear ****** provided great service! If youd like, please reach out so we can review your invoice and address any concerns. Your satisfaction is important to us, and we appreciate your feedback.

Discriminatory and Deceptive Practices at ********* office. If I could give this location 0 stars I would. I purchased a pair of glasses at the *********, *********** location on 11/8/2024 with a promise date of 11/22/2024. The technician that assisted me, ******* did not inform me that they did not have the selection of transition colors that my Eye Doctor has. I took 2 pairs of previous glasses to show what I wanted which was the Amethyst color. I clearly stated that I wanted the new Gen * color Ruby with photochromic technology. I had watched a video on ******* showing the color transformation (*******************************************) . *he processed my order with a Rose **** and I was told that this was the new transition color Ruby. The frames arrived on 11/23/2024; I was not notified. I called and was told that the glasses were ready and I picked them up on 11/24/2024. I advised the on duty attendant that the glasses were incorrect and that I expected transitions lenses not tinted sunglasses. I was told to call back on Monday because the computer was down. I called back on 11/25/2024 and advised that the lenses are unacceptable and that I need the lens to be remade. I was advised that I would have to pay and additional $50.00 which I did and was advised that the new lenses would arrive within 10 days and they would remove the lenses from the frame. The expected delivery date was 12/9/2024. Today is 12/17/2024 . I check the status daily. This location has no oversight. I was told that the store manager had back surgery and they did not want to call and bother her with this issue. I called the corporate complaint number said this was the store error and that complaint was documented and forwarded to the "higher- ***** I have never been contacted. After contacting corporate 4 weeks into the delay, my replacement lenses which are grey because they never had access to the Gen * color Ruby has never arrived. This is retaliation for complaining.

Hi *******, we sincerely apologize for the issues you've experienced at our ********* location. This situation is far from the standard we strive to maintain, and we understand how frustrating this must be for you. Were reviewing your concerns and will have someone from our team contact you to work toward a resolution. Thank you for letting us know, and we appreciate your patience as we address this.

I am very disappointed with my recent experience at Stanton Optical. The commercial advertises "two pairs of glasses for the price of one," but that was not my experience. Despite having insurance, I ended up paying nearly $300 for just one pair of ********** make matters worse, the quality of the glasses has been extremely disappointing. Within a week, the plastic protector near the nose fell off on the left side, and now, just three weeks later, the same issue has occurred on the right side.I expected much better durability and quality, especially given the cost. Unfortunately, this experience has left me feeling frustrated and unsatisfied. I would not recommend Stanton Optical based on my experience.

Hello *****, we sincerely apologize for your recent experience and any disappointment it has caused. At Stanton Optical, we strive to provide high-quality products and services. We take your concerns about pricing, durability, and quality very seriously and want to make things right. Please reach out to our customer service team so we can address your concerns directly and work toward a resolution. Your feedback is invaluable in helping us improve