Reviews

Terrible customer service! I've been waiting over a month and a half to get a RMA to return an alternator they sold me that does not work for my vehicle. Talk to the owner **** several times and he has excuse after excuse. Just send me the label so I can get your alternator back to you!

Thank you for reaching out to us through the Better Business Bureau. While we regret receiving negative feedback, we appreciate the opportunity to clarify the facts and address your concerns.We have diligently worked with you to troubleshoot the issue via email, phone and chat. Initially, we offered to diagnose your product free of charge if you returned it to us. However, you declined this offer. We also suggested having your alternator tested at a local auto parts store, which would provide a free and unbiased test, but you declined this option as well. To further support you, we even sent a replacement product at no cost. This purchase is outside of our 30-day return window, which was clearly communicated on our website, during checkout, and within the packaging you received. Your purchase was made 8 months ago, and unfortunately, we are unable to offer refunds beyond our stated return policy. If anyone mistakenly indicated that a refund could be provided, we sincerely apologize for the confusion.We are confident that the product you received is fully functional, as we have thousands of satisfied customers. If you are still experiencing issues, we strongly recommend having your vehicles charging system checked by a qualified mechanic. In our experience, common issues often arise from the battery, connections, belt, or PCM (computer system).As usual, we are here if you wish for us to test your product to ensure it's in 100% working order or as previously suggested to save you time and shipping fees you can have your product test at your local auto parts store for free. If you need assistance locating a competent auto parts store near you, we would be happy to provide a list.Please feel free to reach out if you need further assistance. We hope you are able to resolve the issue soon.

They are fake chines made alternators. I brought mine to get rebuilt here in *********. The company notified me that morning I didn't have a 250 amp alternator, but a Chinese knockoff according to the serial number which started with "B". If you look at your product it will not have a name brand on it or any mrkings of who made it. DON'T BUY THIS PRODUCT!!!!

Thank you for giving us the opportunity to respond directly to your accusations here on the BBB platform. Firstly, we are an ***************** proudly owned by a USMC veteran, and our products are made in the ***, with components sourced from reputable, ***-based suppliers. We take immense pride in the quality of the products we offer and stand behind them with warranties for our customers peace of mind.Regarding your mention of serial numbers, we can confirm that our system and inventory processes do not include letters in the serial numbers, contrary to what you were told. Its unfortunate that you may have been misinformed by a third party, and we encourage you to verify the information provided.As for your assertion that our product "will not have a name brand on it or any mrkings of who made it," this is intentional. Many of our customersincluding stereo enthusiasts, racers, law enforcement, and show car hobbyistsprefer a high-output alternator without external branding or logos. However, if you would like stickers or logos for your product, you can easily request them from our website, and we would be happy to send them directly to you.At PowerBastards, transparency, honesty, and customer service are core to our values. If you have any issues with the product you received, we encourage you to contact us directly so we can resolve the matter to your satisfaction. Were more than happy to offer further support if needed.We hope this clears up any misunderstandings, and we look forward to assisting you if you would like to work together on a resolution.

The guy is very rude I bought 2 alternators. They're both doing the same thing do not buy from this place. They don't last maybe a year before your warranty.

Thank you for the kind words. Just to use factual information, your purchase was made in 9/2020, so your product lasted 3 years. All of our products carry a one year warranty which is extremely clear when purchasing. We have been serving our customers for over 20 years and have 30,000+ positive transactions. Thank you so much.

Wanted a alternator built to 150 amps. There internet page shows thay do custom jobs. When i ask mike he kept referring me to what they offer. This company seems unsure of what they offer. After reading these reviews ive decided to spend my hard earned $$ elsewhere being they charge restock and shipping on buyer and aren't truefull to there website.

We live in a new retail landscape where you can return a half eaten pizza or leave a company a bad review because they didn't have what you needed. We are elated that you decided to spend your hard earned money elsewhere. Now if you will excuse me I need to leave a bad review for our local ice cream shop because they don't sell fashion wigs. For our real customer review please visit our web site and click 'testimonials' in the top. We've only been doing this for 20+ years and have over 30,000+ positive transactions. Have a super day!

Buyers beware!!!!!! I wish I would've read these reviews before I ordered. These alternators are no good and are not as advertised. Also didn't send the pulley that I ordered with the system and after 3 phone calls and 3 promises to send the correct pulley still nothing. Please stay away. Wouldn't recommend.

Hi Robert, Did we sent the incorrect pulley on your order from 10/12/2022? Yes we did. Mistakes happen and we fix them quickly. We promptly shipped you a replacement and even told you to keep the extra part in error, in case you upgrade in the future. We have no further communications with you regarding any claims of the product not working correctly. I can also find no record of your alleged phone calls. If you have a technical support request, you are encouraged to reach us by phone, email, chat, text, all of which are available to you 24/7. BUYERS BEWARE!!!! The 1 star reviews on this platform do not reflect the thousands of completely satisfied and happy customers that we have served for the past 20 years. For real customer testimonials please visit our web site and click on 'Testimonials' in the top. ********************************************** . Thank you Robert and have a great day.