Reviews

Thank you for reaching out and sharing your feedback. I sincerely apologize for the inconvenience you've experienced regarding both the gratuities and the damage to your luggage. I completely understand how these issues were frustrating for you, and I appreciate the opportunity to address them.

As mentioned previously, gratuities are automatically added to your Sail & Sign account for dining and stateroom staff as a convenience. We do offer guests the option to adjust these gratuities onboard through our ************** desk before disembarkation. Unfortunately, once the sailing concludes and the gratuities are distributed to our staff, we are unable to process a refund.

As for the damage to your luggage, I truly apologize for the experience. We make every effort to ensure the safe delivery of our guests' luggage, and I regret that this was not the case for you. 

I see that your travel companion was previously advised to submit a receipt for the replacement suitcase or an itemized receipt for the original damaged piece, as well as a copy of the claim ticket received when reporting the damage to **************.

If you have not yet submitted the required details, please email **************************************************************

Thank you again for your feedback.

Thank you for taking the time to share your recent experience with us. We deeply regret the cleanliness issues you encountered in your stateroom, including the presence of dirty items and an unpleasant odor. This is far below our standards, and we sincerely apologize for the discomfort it caused you and your family.

We also understand your concerns regarding the additional charges for parking, internet access, and gratuities. Our aim is to provide transparent pricing, and we regret any confusion or inconvenience these costs may have caused. Your feedback is invaluable, and we will review our communication to ensure better clarity for our guests in the future.

Once again, we apologize for the shortcomings during your cruise and appreciate your feedback. We hope to have the opportunity to welcome you and your family aboard in the future and provide a more enjoyable experience.

Thank you for taking the time to share your feedback and for your past loyalty to our cruise line. We truly value your business and are sorry to hear about the challenges youve faced with your canceled cruises.

We understand how frustrating and disappointing it can be to miss a planned vacation, especially when youve looked forward to sharing those experiences with family. While our policy regarding cancellations without travel protection is in place to ensure fairness and consistency for all our guests, we sincerely regret that this has led to dissatisfaction for you and your family.

Your feedback about the potential impact of our decision is very important to us. While I cannot guarantee any changes to our policies, we take input from our valued guests seriously and continuously evaluate ways to improve.

We genuinely hope youll consider giving us another opportunity in the future to provide the exceptional cruise experience youve enjoyed with us in the past.

Thank you for reaching out and sharing your concerns.

For every booking, cabin confirmations are sent to the email address on file prior to sailing. These confirmations include the details of the stateroom category and type. We encourage all guests to review this information to ensure it aligns with their preferences.

 I truly regret any miscommunication or misunderstanding that may have occurred during this process.

Thank you for reaching out to Carnival Cruise Line.

We are truly sorry to hear about the challenges you faced during your recent sailing and sincerely apologize for the inconvenience caused.

According to our records, your booking was for a 3-day sailing that began on 12/13/2024, however the issue was not reported until 12/15/2024. We understand how disappointing it must have been to experience the issue during your trip and we sincerely regret that it was not brought to the attention of ************** sooner. Reporting the concern earlier would have allowed us to address it promptly and explore solutions, such as offering an alternate cabin.

We are pleased to see that once the matter was reported on 12/15/2024, our ************** Team took swift action to assist and provide compensation as follows:

Pixels credit: $244.70 (purchase refunded back to your Sail & Sign account on 12/15/2024)
Additional credit: $103.95 (charges removed from your Sail & Sign account on 12/16/2024)

Additionally, after your cruise, when you reached out to our ********** Team, a Future Cruise Credit in the amount of $59.80 per person, totaling $119.60, was extended as a gesture of goodwill to use on a future sailing with Carnival. 

In total, the compensation provided was $468.25, which represents a significant portion of your individual cruise fare of $598.00 USD.

While we truly understand your request for additional consideration, we must respectfully advise that we are unable to provide further compensation beyond what has already been extended.

Once again, we are deeply sorry for the challenges you faced. We sincerely appreciate your understanding and hope you will once again consider Carnival when making future vacation plans.