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          Business Profile

          Hotels

          Wingate By Wyndham Miami Airport

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My daughter and I checked in Wingate by Wyndham Miami Airport on December 5, 2024 at 2am after a delayed flight caused us to arrive a day later than expected. I had called ahead of time to notify the hotel of the situation. After checking in to the hotel room, upon inspection I noticed that the bed was not made and the bed sheets were unclean. There was hair all the bed sheets. I immediately called down to the front desk and asked for new sheets. I showed the attendant all the hair on the sheets. We stripped the bed and placed what I assumed was clean sheets on the bed only to have the same problem. There was black long straight hair on the sheet and a dirty spot. I requested a room change only for the attendant to tell me that they were completely booked. In the morning I requested a room change and the attendant informed me that they were booked for the night. I requested to speak with the manager and apparently the manager was unavailable. I called customer service to make a complaint with no resolution.

            Business response

            01/22/2025

            Dear Ms. ******************** you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay regarding the condition of the sheets. We understand how important cleanliness and comfort are to our guests, and we deeply regret that we did not meet your expectations in this area.
            Please rest assured that we take your concerns seriously, and we are addressing this matter with our housekeeping team to ensure that such issues do not occur again in the future. We are committed to improving our standards to provide a more pleasant and comfortable stay for all of our guests.
            Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future, where we can offer you an experience that reflects our high standards.

            Regards,

            ******* ********

            General Manager

            Ph: ************

            ********************************************************************

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          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Contact Information

          3755 NW 78th Ave

          Doral, FL 33166

          (786) 749-7799

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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