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          Business Profile

          Pet Food

          Bully Bunches

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pet Food.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/10/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Unwilling to send a replacement or refund

          • Initial Complaint

            12/07/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I put an order in on Friday December 2. Because in the webs. Because in the website, they say one to two days to ship delivery it is now a day for not including the weekend. I sent them an email asking when my order is going to get here. They said it could take up to 10 days. They have a warehouse in *********************** and I live in ******. **************** and I was not given the option adult to go pick it up. I needed this order by Friday this week. They misrepresented the shipping dates and when I emailed them they told me that it would take up to 10 days I dont have 10 days thats why I chose to order this so I have to go buy it at a pet store now for my clients. They say they offer pick up at the warehouse. I was not given the option to pick it up at the ****** warehouse since I live in ****** I was just told it would take 10 days I asked for my money refunded and I clap cancelled the order. They cannot mislead people on their delivery process. I am absolutely furious because now my refund gonna take 3 to 5 business days which is quicker than what they wouldve delivered it. On their website, 1 to 3 days delivery and I havent closed that in my complaint I asked to cancel the order if they cant get here by Friday, so they just refunded me my money and cancelled the order because they cannot honour what they have listed on their website and furious and disappointed and I want to file a complaint with the BBB but I actually really wanted to write a review but you dont have that option with this company so that just tells you something. This wouldve been my first order with this company and I wouldve continued to order through them because I work with animals but obviously Im going back to Bosleyss.

            Customer response

            12/09/2022

            ***Additional Info From Consumer***

            I was just giving 3 different explanations on their shipping procedures and None are listed on their web site

            Business response

            02/01/2023

            We have made sure that communication is updated on our website for instances of holidays and sales. Fulfillment time (packing the order) is different from shipping time. A pick-up option is also available and changing from shipping to pick-up can also be accommodated.
            I did see my member include in the email that processing days maybe 1-7 business days due to the volume. We have our FAQs to support this and have communicated back and forth with the customer and has refunded her order as she directed. 

          • Initial Complaint

            11/18/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            The last two orders (Order #'s #****** placed 10/16/22 and #****** placed 9/26/22) I placed with this company were 8 to 12 inch bully spring bones for dogs. What I received was 2 to 4 inch bully spring bones that were more like treats, NOT bones. I contacted them twice and they responded and asked that I send a photo, which I did and I've attached that photo here as well. On 11/8/22, they said they would replace both orders and send me the tracking #'s. I received nothing after that, no order, no order # and no email. Here is the most recent email I received from them, no response since after several attempts.From: ********************************************** <**********************************************> on behalf of Bully Bunches *** <**********************************>Sent: Tuesday, November 8, 2022 3:16 PM To: *************************** <********************************>Subject: Re: The last two orders I have placed with you all have NOT been the **** inch bully springs that I ordered. Hi *******,This is ***** again. We will be creating a replacement for the two incorrect orders. I will send you the order number tomorrow.Again, our sincere apologies for this, and please know that this has been escalated to our warehouse manager and quality officers so it won't happen again.Please wait for my email tomorrow.Thank you,***** --Customer Support Specialist *****************************************************

            Business response

            12/05/2022

            The correction order was created, and the warehouse manager is expediting this. We just have a surge of order from our Black Friday and Cyber Monday promotion, but this correction order is already lined up for fulfillment. 

          • Initial Complaint

            10/21/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Business provided incorrect item (item I ordered was twice as expensive as what they sent). Required me to return the item, which I did. I have *********** tracking confirmation that they have received the return, but they continue to refuse to issue a refund.

            Business response

            11/04/2022

            Hi,

             

            We have refunded this purchase to the customer. Conversations on our end shows that we have consistently replied to their inquiries. Returns are sorted and may take time. 

            Customer response

            11/23/2022

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            I disagree that either their response or the response time was acceptable, but since the refund was eventually received, I consider this matter concluded. 

            Sincerely,

            *****************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          1442 NW 82nd Ave

          Doral, FL 33126-1508

          Visit Website
          (877) 265-6065

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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