Reviews

Company provided a vehicle full of damages despite up charging for it, refused to release credit deposit, gave me someone else’s personal identifying information, and charged me for ******** up their own rental

Horrible! I made a reservation and stated the specific time ai needed the vehicle. Once I arrived, I'm told I have to wait an hour. We'll an hour has passed and I still don't have a vehicle, yet they have my money. I will never rent from Dollar again. The customer service is none existent. They should have canceled my reservation prior to arrival and given me an opportunity to book with someone else!

I reserved a gas vehicle from Dollar at the ******************. They only had 2 vehicles left when I arrived at night, both were EVs. I had to accept an EV, and was told it would get at least 175 miles. My destination was about 20 miles away and the car barely made it, because it turned out that it had never been charged. Also, there was garbage in the trunk so it hadn't been cleaned. I spent 3 hours the next morning trying to get someone from Dollar who could advise or help (the counter staff had supplied a list of 6 or 7 approved recharging locations, none of which were near me). After endless menus of options and automated responses along with some actual people but ***** who could make any suggestions or help in this situation, I drove the car partway to the airport, got to a shopping mall recharging station, had to get a certain app on my phone in order to be able to do the recharge, and successfully recharged enough to limp back to the airport and exchange for a gas vehicle. The main issue here is that Dollar's phone labyrinth is broken or (more likely) deliberately impenetrable. The other issue is that reserving a vehicle and getting a vehicle are entirely different things. Plus, they neglected to clean/charge the car.

They are a very dishonest company and will charge for anything. I rented a vehicle in Florida on 12-10-2024 and returned it on 12-16-2024. I rented it through my club freedom account and bought the insurance through club freedom. Upon checking in gave them the reservation number and they said they needed a credit card on file for the car to be released understanding. I told them I did not want any of the extra stuff. Next thing I know I get a credit card statement double charging me. Called them and they charged me for extra days and for gas charges and insurance total came out to be almost 500.00. They took some of the charges off but still owed about 150.00 told me to submit the gas receipts and I could get money back, because I left the car with a full tank of gas. Submitted it and they denied it saying it’s not refundable. I never signed any contracts with them so I guess now I am going to have to dispute it on with my credit card company. Dollar car rental are scammers and are dishonest. Never rent from them.

I had a terrible experience picking up my rental car on Friday, December 13, around 3pm at the Dollar Rental Service at MCO airport. The attendant, an older man with a thick accent, was extremely pushy and predatory in his approach, constantly trying to upsell me on unnecessary extras. He used misleading information about Florida laws and tolls to pressure me into paying for additional services I didn’t need. It got so bad that I had to threaten to cancel my entire reservation before he finally relented and allowed me to proceed without the extra charges. The whole experience felt manipulative and dishonest. I expect transparency and respect when renting a car, not high-pressure sales tactics. This experience left a very bad impression, and I will not be using Dollar Rental Service again. I recommend others be cautious when dealing with this location to avoid being taken advantage of.

Dollar is flat out a dishonest company. I just rented a vehicle in Boston for 3 days which was $136. The vehicle did not have a full tank when I picked it up so I took a picture of the dash showing 335 miles remaining in the tank. I drove it for 3 days and then returned it with 360 miles remaining. Upon returning they charged me for returning the vehicle at 88% stating that it was 100% at pickup. They charged me $22 extra for 2 gallons of gas as well as a parking charge of roughly $12 with a final charge of $165. So they fraudulently added $29 to my rental. I sent a complaint but have heard nothing back. I will not book anything from ************** in the future and will not do business with Dollar ever again. They are criminals. No way to talk with anyone so they simply steal your money on up charges which are not accurate which they hope customers will simply give up and let them keep what they stole. I, however will find ways to make Dollar pay one way or another which will cost them far more than the $29 they stole from me in future lost business from many more people than just myself. I will also antagonize Dollar managers at all airport locations & warn every person waiting for a car by handing them a flyer advising them exactly what they must be on guard for with their Dollar rental to protect themselves from being overcharged. Dollar Overcharge Warning Flyer 1) Document tank level with lot attendant before leaving facility. (If not full get a signature to confirm this or get them to give you a vehicle which is full) 2) Take picture of fuel gauge & odometer to prove the mileage on the vehicle at both pick & upon return. Do not assume they will get it right upon return. They know you can’t contact them once you leave. 3) Take video with phone around entire outside of vehicle so you are not charged for previous damage on the vehicle. 4) Closely verify emailed or texted receipt to insure there are not additional charges you did not authorize.

I booked a rental car for pick up at Rochester Airport via the Economybookings.com website. I got a price lock deal. The deal was that I can get any salon car and I was ok about that. But when I reached there, I was told that I have to take the EV. I refused to accept that car as no where in the deal it was mentioned that the car will be an EV. I have to now return the car fully charged. Since I was not comfortable doing that, I was made to wait for 45 mins until they could arrange for a non EV car. I finally got one, but was charged an extra $72 for changing the car option. But I did not sign up for an EV in the first place..... Why should I be penalized? I could have gone for any other vehicle of my choice without going for the deal price as I ended up paying more in total. Worst experience....will never go for dollar again.

I rented a vehicle today (11/30/24), and it has been the worse experience ever! I get on the road and 30 minutes in the wheel or something is making a noise. I call to report it and the lady (******) was very rude. I tried yo resolve the matter and she responded by saying, "girl bye"! I lost it after that because what gives you the right to disrespect a paying customer who called in to report a mechanical issue with your company car!!! I called back three times and she hung up the phone on me. I will never rent a vehicle from them again. Maybe Dollar Rental Car can hire more respectful, educated and qualified people to be the face of their company! I had too pick a star rating but it's zero!!

Charged us extra and there is no customer service to explain why. When I called them to their customer service number the agent tried to get me to pay an additional amount to receive a refund for the extra money that was charged to my credit card. When I asked why I have to pay to receive a refund he hung up on me. When I dialed the number again the new agent told me a had the wrong number. They tried to scam me out of more money. DO NOT BOOK WITH DOLLAR CAR RENETAL!! My receipt said my total was $492.17 and I was charged $1032.83